The supplied reviews show a clear pattern: several customers report major issues with returns, refunds and contact channels, including unrecognised orders, broken links and delayed reimbursements. At the same time a subset of reviewers praise fast delivery and helpful staff, so experiences are mixed in practice. If reliable returns and responsive customer service are important to you, these reviews indicate a material risk and suggest extra caution. To protect yourself, keep order confirmations, photograph items on receipt, confirm return procedures before purchase and consider payment methods with buyer protection.
Examples from available reviews (Nov 2014 – Feb 2026).
Reviewer praised Coggles for excellent customer service and product selection.
“exceptional customer service”
Service was speedy and easy with no problems reported.
“Speedy easy service no problems AAAAAA”
Customer received damaged shoes and still awaits a refund.
“Contacting Coggles customer service is extremely difficult – they simply don’t reply on time.”
App and website failed to process a return, frustrating reviewer.
“App not working, can’t seem to process a return anywhere on the website.”
Most reviews describe problems with returns, refunds and after-sales handling; a small number praise helpful staff and speedy service.
Very few reviewers mention price; one noted staff suggested items that suited their budget, otherwise pricing is rarely discussed.
Frequent reports of site/app failures, broken links and account issues contrast with a minority who praise easy navigation and fast delivery.
A small number of reviews report damaged or broken items; others simply praise the products, so quality reports are limited but include faults.
Many reviewers report no replies, blank responses or removed phone lines; lack of timely communication is a recurring complaint.
Overall sentiment leans negative: multiple customers cite unresolved returns and contact problems, though some report quick deliveries and good service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · resellerratings.com (14) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer says company took money and became uncontactable afterwards.
“No contact number, no email aside from a faceless customer email that doesn’t respond.”
Reviewer says company took money and became uncontactable afterwards.
“No contact number, no email aside from a faceless customer email that doesn’t respond.”
Faulty toaster and no effective customer service after initial reply.
“I’m now stuck with a faulty product and no communication from Coggles.”
Faulty toaster and no effective customer service after initial reply.
“I’m now stuck with a faulty product and no communication from Coggles.”
Reviewer couldn't access the returns form and couldn't contact support.
“cannot access the returns form ?”
Reviewer couldn't access the returns form and couldn't contact support.
“cannot access the returns form ?”
Refunds promised for returned items were never paid and ignored.
“They are completely ignoring any follow up or chasers.”
Refunds promised for returned items were never paid and ignored.
“They are completely ignoring any follow up or chasers.”
Reviewer said returns portal failed and there was no contact available.
“The website returns portal does not recognise my order ID.”
Reviewer said returns portal failed and there was no contact available.
“The website returns portal does not recognise my order ID.”
Good product selection but no support for returns or contact.
“there is no support!”
Good product selection but no support for returns or contact.
“there is no support!”
Faulty trainers reported but company requested info then stopped replying.
“I feel ignored and scammed! Avoid this company !!”
Customer service was slow and did not provide a return label.
“I’ve been emailing for 3 weeks just asking for a return label.”
Customer service was slow and did not provide a return label.
“I’ve been emailing for 3 weeks just asking for a return label.”
Trainers broke within months and customer service only gave automated replies.
“Have been trying to get a refund/replacement for a pair of trainers which broke”
Trainers broke within months and customer service only gave automated replies.
“Have been trying to get a refund/replacement for a pair of trainers which broke”
Reviewer had no response for 111 days and couldn't process return.
“Sorry, this order cannot be found”
Reviewer had no response for 111 days and couldn't process return.
“Sorry, this order cannot be found”
Website didn't recognise the order number and contact attempts failed.
“website of Coggles.com still doesn't recognize my order number.”
Website didn't recognise the order number and contact attempts failed.
“website of Coggles.com still doesn't recognize my order number.”
Returns portal didn't work and customer services didn't reply.
“The returns portal on the Coggles website does not work.”
Couldn't return order because website portal failed and no replies.
“The returns portal on the Coggles website does not work.”
Reviewer described Coggles as the best online retailer.
“The best online retailer”
Reviewer calls Coggles the best online retailer.
“The best online retailer”
Suitcase zip broke quickly and customer service failed to resolve returns.
“STAY AWAY - WORST CUSTOMER SERVICE”
Suitcase zip broke and customer service failed to resolve return.
“STAY AWAY - WORST CUSTOMER SERVICE”
Customer reported missing refund and filed a police report after no refund.
“I made an official Police report.”
Order cancelled but refund not received despite many contacts.
“I have made a police report for the company stealing my money - £581.16”
Reviewer praised huge selection, large discounts, and quick delivery.
“Huge selection of items, super crazy discounts, really up to 90%.”
Large selection with big discounts and fast delivery to Montenegro.
“Huge selection of items, super crazy discounts, really up to 90%.”
Reviewer found the products very affordable.
“Their things are very affordable.”
Reviewer finds Coggles' products very affordable.
“Their things are very affordable.”
Package was delayed and there was no update from the courier.
“no update from the courier since last week”
Package marked received by courier but no delivery update.
“says that they have received it but nothing since!!”
Reviewer praised great service and top quality products.
“Great service top quality”
Reviewer reports great service and top-quality items.
“Great service top quality”
Order wasn't recognised by the returns portal and emails were generic.
“My order is not recognised”
Unable to return items due to site issue and no responses.
“I want to return an items but am unable to do so.”
Reviewer said Coggles is consistently good.
“Good, as always.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coggles is a UK-based online retailer specialising in designer fashion, footwear, accessories and selected lifestyle products. It operates an e-commerce website and mobile app that list multiple designer brands and product categories for consumers in the UK and internationally. People search Coggles for seasonal collections, branded clothing and footwear, and for online-only stock. This profile is intended to help consumers interpret user reviews and practical buying considerations.