Reviews Analysed
21
We Collect & Analyse Reviews
Coggles
Experiences & Reviews
Coggles is a UK-based online retailer specialising in designer fashion, footwear, accessories and selected lifestyle products. It operates an e-commerce website and mobile app that list multiple designer brands and product categories for consumers in the UK and internationally. People search Coggles for seasonal collections, branded clothing and footwear, and for online-only stock. This profile is intended to help consumers interpret user reviews and practical buying considerations.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
30d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Most reviews describe problems with returns, refunds and after-sales handling; a small number praise helpful staff and speedy service.
Share
Weak
22%
💰
Value for money
Very few reviewers mention price; one noted staff suggested items that suited their budget, otherwise pricing is rarely discussed.
Share
Mixed
1%
⚡
User experience
Frequent reports of site/app failures, broken links and account issues contrast with a minority who praise easy navigation and fast delivery.
Share
Weak
21%
🔧
Product quality
A small number of reviews report damaged or broken items; others simply praise the products, so quality reports are limited but include faults.
Share
Mixed
5%
📞
Communication
Many reviewers report no replies, blank responses or removed phone lines; lack of timely communication is a recurring complaint.
Share
Weak
22%
⭐
Overall experience
Overall sentiment leans negative: multiple customers cite unresolved returns and contact problems, though some report quick deliveries and good service.
Share
Weak
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Impressed by Customer Service at Coggles
"I recently had the pleasure of shopping at Coggles and I must say, I was thoroughly impressed. Their selection of designer fashion for both men and women is second to none. With over 200 brands to choose from, there truly is something for everyone. What really stood out to me during my visit was their commitment to providing exceptional customer service. The staff were friendly, approachable and incredibly knowledgeable about their products. They understood exactly what I was looking for and were able to suggest items that suited both my style preferences and budget. The website was easy to navigate, with a great range of filtering options which made it simple for me to narrow down my search results. As an added bonus, they offered free UK delivery alongside next day delivery seven days a week. Overall, I would highly recommend Coggles if you're in the market for some new designer fashion pieces or accessories. You won't be disappointed!"
Shanelle Towne
Collected.reviews
Oct 31, 2022
Featured for: Positive: helpful staff and UX
Speedy easy service AAAAAA
"Speedy easy service..."
Anonymous
Trustpilot
Sep 30, 2025
Featured for: Positive: quick, easy delivery
Contacting Coggles customer service is…
"Contacting Coggles customer service is extremely difficult – they simply don’t reply on time. I received damaged shoes, and after submitting a complai..."
Szymon
Trustpilot
Sep 30, 2025
Featured for: Negative: damaged item, no refund
Impossible to organise a return
"Been trying to organise a return. App not working, can’t seem to process a return anywhere on the website. Very frustrating. Update: Having posted m..."
Anonymous
Trustpilot
Sep 30, 2025
Featured for: Negative: return process and reply
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
CLAIRE P.
trustpilot.com
Sep 30, 2025
Wonderful products
Wonderful products,...
S
Szymon
trustpilot.com
Sep 30, 2025
Contacting Coggles customer service is…
Contacting Coggles customer service is extremely difficult – they simply don’t reply on time. I received damaged shoes, and after submitting a complai...
A
Anonymous
trustpilot.com
Sep 30, 2025
Impossible to organise a return
Been trying to organise a return. App not working, can’t seem to process a return anywhere on the website. Very frustrating. Update: Having posted m...
a
abg501
trustpilot.com
Sep 30, 2025
The returns system just doesn’t work.
The returns system...
N
Nikki
trustpilot.com
Sep 30, 2025
Can’t organise refund
Placed my order and it was delivered the next day. Great! That was over 3 weeks ago and my account is still not showing the order and therefore I can’...
V
Vivienne Hayes
trustpilot.com
Sep 30, 2025
Absolutely appalled by this service
Absolutely appalled by this service. I have been trying to request a return for 10 days since my delivery but system still says order cannot be found...
U
Ulviya Javadova
trustpilot.com
Sep 30, 2025
Avoid this website.
Avoid this website. I placed an order and initially received two emails stating that the payment had failed. After adding more funds to my card, I tri...
L
LouiseW
trustpilot.com
Sep 30, 2025
DO NOT USE
DO NOT USE. I have an item to return but the option to login to your account has been removed you can only register a new account. I click on the link...
D
David
trustpilot.com
Sep 30, 2025
As with other comments returns are…
As with other comments returns are impossible, site doesn't recognise my order number, no contact phon...
K
Kike
trustpilot.com
Sep 30, 2025
Super quick delivery
Super quick delivery. I ordered Sunday a...
E
Elizabeth Kirby
trustpilot.com
Sep 30, 2025
Hi I'm wanting to exchange my order for…
Hi I'm wanting to exchange my order for a 42 instead of a 38 but cannot get in touch wit...
W
Will
trustpilot.com
Sep 30, 2025
Really poor service.
My parcel was left out on the street on a busy main road. When I arrived home from work it was missing (unsurprisingly). I contacted customer services...
A
Anonymous
trustpilot.com
Sep 30, 2025
Speedy easy service AAAAAA
Speedy easy service...
K
Karen Parsons
trustpilot.com
Sep 30, 2025
Still waiting for refund and no way to…
Still waiting for refund and no way...
D
Darling
trustpilot.com
Sep 30, 2025
Return process not very easy
Return process not very easy. Tried to con...
M
Melissa
trustpilot.com
Sep 30, 2025
Not worth then hassle customer service terrible
I have brought a designer bag form them and when my bag strapped broke everything was going well I gave them a week and when to contact them aga...
P
PAItalia
trustpilot.com
Sep 30, 2025
Adding a follow up review to my…
Adding a follow up review to my previous one as no progress. Over a week now since I reported a crack in the glass speaker I recieved and immediately...
J
J Khan
trustpilot.com
Sep 30, 2025
Do not order from Coggles !!
Do not order from Coggles !! If anything goes wrong they'll be no refunds or help from customer service. Over the last few days it appears Coggles hav...
N
Neil Patmore
trustpilot.com
Sep 30, 2025
Order not recognised, no way to contact and all email links showing errors after order placed and money taken
Received an expensive item yesterday that is the wrong size and needs to be returned. My order number isn't being recognised, my account isn't being r...
J
Jacquie
trustpilot.com
Sep 30, 2025
When they send an email advising…
When they send an email advising delivery there is no tracking number, when you try to cl...
Conclusion
The supplied reviews show a clear pattern: several customers report major issues with returns, refunds and contact channels, including unrecognised orders, broken links and delayed reimbursements. At the same time a subset of reviewers praise fast delivery and helpful staff, so experiences are mixed in practice. If reliable returns and responsive customer service are important to you, these reviews indicate a material risk and suggest extra caution. To protect yourself, keep order confirmations, photograph items on receipt, confirm return procedures before purchase and consider payment methods with buyer protection.