Reviews split into two clear stories. Many describe returns that stall, refunds that don’t arrive, and few ways to reach support. Fewer reviews highlight fast delivery, a strong range, and frequent discounts. Several also mention website or app issues when trying to start a return.
Examples from available reviews (Nov 2014 – Mar 2026).
Trainers broke within months and customer service only gave automated replies.
“Have been trying to get a refund/replacement for a pair of trainers which broke”
Returned items but refund delayed; roughly £800 still owed.
“Approx £800 owed back to me. Absolutely joke.”
Delivery was very fast, arriving the next morning.
“Super quick delivery.”
Large selection with big discounts and fast delivery to Montenegro.
“Huge selection of items, super crazy discounts, really up to 90%.”
Many reviews describe repeat problems with returns and refunds. Customers mention long delays, parcels going missing, and refunds only coming through after a chargeback or legal threat. A smaller set of reviews credit named agents for quick, helpful support.
Several reviewers point to strong discounts, a wide selection, and good prices. Multiple posts mention next-day delivery and prices below competitors. Complaints about value mostly link to refunds that never arrived, not the price of the items.
Many posts say the returns portal, app, and account links didn’t recognise order IDs. Reviewers repeatedly report being unable to open return forms or log in to arrange returns. A few comments call the buying and delivery process quick and simple.
Some reviews report damaged or faulty items, including trainers, jackets, and suitcases, and say they needed to return them. Other reviewers praise the quality and recommend what they received. Both views appear, with faults often leading into service complaints.
Many reviewers describe emails that go unanswered or feel generic, and they note there is no phone option. Several mention uneven replies over months and mixed messages that don’t line up. A few reviews name helpful staff or describe clear, prompt updates.
Reviews show a stark split between very satisfied shoppers and serious service complaints. Most negative feedback focuses on returns, refunds, and limited contact. Positive experiences, mentioned less often, focus on delivery speed, selection, and discounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · resellerratings.com (14) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer says company took money and became uncontactable afterwards.
“No contact number, no email aside from a faceless customer email that doesn’t respond.”
Reviewer says company took money and became uncontactable afterwards.
“No contact number, no email aside from a faceless customer email that doesn’t respond.”
Faulty toaster and no effective customer service after initial reply.
“I’m now stuck with a faulty product and no communication from Coggles.”
Faulty toaster and no effective customer service after initial reply.
“I’m now stuck with a faulty product and no communication from Coggles.”
Reviewer couldn't access the returns form and couldn't contact support.
“cannot access the returns form ?”
Reviewer couldn't access the returns form and couldn't contact support.
“cannot access the returns form ?”
Refunds promised for returned items were never paid and ignored.
“They are completely ignoring any follow up or chasers.”
Refunds promised for returned items were never paid and ignored.
“They are completely ignoring any follow up or chasers.”
Reviewer said returns portal failed and there was no contact available.
“The website returns portal does not recognise my order ID.”
Reviewer said returns portal failed and there was no contact available.
“The website returns portal does not recognise my order ID.”
Good product selection but no support for returns or contact.
“there is no support!”
Good product selection but no support for returns or contact.
“there is no support!”
Faulty trainers reported but company requested info then stopped replying.
“I feel ignored and scammed! Avoid this company !!”
Customer service was slow and did not provide a return label.
“I’ve been emailing for 3 weeks just asking for a return label.”
Customer service was slow and did not provide a return label.
“I’ve been emailing for 3 weeks just asking for a return label.”
Trainers broke within months and customer service only gave automated replies.
“Have been trying to get a refund/replacement for a pair of trainers which broke”
Trainers broke within months and customer service only gave automated replies.
“Have been trying to get a refund/replacement for a pair of trainers which broke”
Reviewer had no response for 111 days and couldn't process return.
“Sorry, this order cannot be found”
Reviewer had no response for 111 days and couldn't process return.
“Sorry, this order cannot be found”
Website didn't recognise the order number and contact attempts failed.
“website of Coggles.com still doesn't recognize my order number.”
Website didn't recognise the order number and contact attempts failed.
“website of Coggles.com still doesn't recognize my order number.”
Returns portal didn't work and customer services didn't reply.
“The returns portal on the Coggles website does not work.”
Couldn't return order because website portal failed and no replies.
“The returns portal on the Coggles website does not work.”
Reviewer described Coggles as the best online retailer.
“The best online retailer”
Reviewer calls Coggles the best online retailer.
“The best online retailer”
Suitcase zip broke quickly and customer service failed to resolve returns.
“STAY AWAY - WORST CUSTOMER SERVICE”
Suitcase zip broke and customer service failed to resolve return.
“STAY AWAY - WORST CUSTOMER SERVICE”
Customer reported missing refund and filed a police report after no refund.
“I made an official Police report.”
Order cancelled but refund not received despite many contacts.
“I have made a police report for the company stealing my money - £581.16”
Reviewer praised huge selection, large discounts, and quick delivery.
“Huge selection of items, super crazy discounts, really up to 90%.”
Large selection with big discounts and fast delivery to Montenegro.
“Huge selection of items, super crazy discounts, really up to 90%.”
Reviewer found the products very affordable.
“Their things are very affordable.”
Reviewer finds Coggles' products very affordable.
“Their things are very affordable.”
Package was delayed and there was no update from the courier.
“no update from the courier since last week”
Package marked received by courier but no delivery update.
“says that they have received it but nothing since!!”
Reviewer praised great service and top quality products.
“Great service top quality”
Reviewer reports great service and top-quality items.
“Great service top quality”
Order wasn't recognised by the returns portal and emails were generic.
“My order is not recognised”
Unable to return items due to site issue and no responses.
“I want to return an items but am unable to do so.”
Reviewer said Coggles is consistently good.
“Good, as always.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coggles is a UK online fashion retailer selling designer clothing, footwear, and accessories. Its site shows seasonal collections, sale items, and product information for shoppers. Customers set up accounts, add items to a cart, and choose delivery to UK and international addresses. The website provides product pages, order tracking, and returns handled through an online portal. Support is available by email and through account management channels.