Many reviewers highlight fast delivery, clear product details, and an easy checkout on Cettire. A large group points to return problems, slow refunds, and high return or cancellation fees. Several customers mention receiving the wrong item, damaged goods, or items they believe were counterfeit, and say getting a refund was difficult. Overall ratings swing between quick fulfilment and lingering problems after purchase.
Examples from available reviews (Apr 2024 – Mar 2026).
Incredibly fast shipping from Bologna to Melbourne, very quick.
“incredibly fast shipping!! Bologna to Melbourne in Aus - Mon to Friday. insane”
Operates outside EU, retained €25 cancellation fee and poor support.
“Cettire retained a flat €25 "cancellation fee".”
Provided fake DHL tracking number and failed to refund or communicate.
“provided a fake tracking number from DHL”
Received damaged product, was blamed, and lost money reselling it.
“They sent me damaged product”
Many reviews describe return cases that did not get resolved, long waits for refunds, and disputes over what was sent back. Several people also say strict return charges and fees were applied when cancelling or returning. A smaller group mentions quick, professional support that fixed problems fast.
Many reviewers point to competitive prices and say they were happy with bargains and free express shipping. Other accounts describe large return fees, cancellation charges, and prices changing after an order was placed. Fee complaints show up repeatedly alongside positive comments about pricing.
Many customers say ordering is simple and checkout is smooth, with specific praise for the iOS app. When orders go through, delivery is often described as very fast. Another group reports missing or late deliveries, or orders that stayed unshipped.
Several shoppers say items matched the description, fit well, and looked authentic. Others report damaged products, missing brand packaging, or items that appeared used or counterfeit. Multiple reviews also mention products failing quickly and disputes over quality.
Several reviewers describe weak communication, unclear replies, and tracking issues, including claims of fake tracking numbers. A smaller number mention attentive, thoughtful support. Some complaints also describe long processing times and the need for repeated follow-ups.
Reviews split between smooth, fast purchases and serious problems after the sale, mainly around returns and refunds. Positive comments focus on ordering speed and price, while negative ones centre on returns, fees, and communication issues. That gap leaves reviewers with sharply divided experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · Quotes shortened · As of: March 2026
Product differed from listing and refund is taking a long time.
“Product was not the same as on site”
Product differed from listing and refund is taking a long time.
“Product was not the same as on site”
Prompt delivery and excellent value led to a great experience.
“excellent value for money.”
Prompt delivery and excellent value led to a great experience.
“excellent value for money.”
Shoes received were the wrong size.
“Wrong size of the shoes”
Shoes received were the wrong size.
“Wrong size of the shoes”
Two items arrived fine but third was delayed and not shipped yet.
“But the third item was delayed for way too long.”
Two items arrived fine but third was delayed and not shipped yet.
“But the third item was delayed for way too long.”
Purchase was good and reviewer loves it.
“was a good purchase love it”
Purchase was good and reviewer loves it.
“was a good purchase love it”
Required signature made receiving the package difficult for the reviewer.
“They made me sign for delivery”
Required signature made receiving the package difficult for the reviewer.
“They made me sign for delivery”
Everything met the reviewer's expectations.
“All as expected!!”
Everything met the reviewer's expectations.
“All as expected!!”
Delivery arrived faster than the reviewer expected.
“Delivery faster than expected”
Delivery arrived faster than the reviewer expected.
“Delivery faster than expected”
Shopping was quick and easy; reviewer enjoys Cettire.
“Quick and easy. Love shopping at Cettire”
Shopping was quick and easy; reviewer enjoys Cettire.
“Quick and easy. Love shopping at Cettire”
Reviewer likes the colour and says the fit is great.
“I love the color the fit is great he will have it for a while”
Reviewer likes the colour and says the fit is great.
“I love the color the fit is great he will have it for a while”
Transaction was efficient and goods matched description with accurate sizing.
“Goods as described, sizing accurate.”
Efficient, clear transaction; goods as described with accurate sizing.
“Efficient clear straightforward transaction.Goods as described, sizing accurate.”
Service was excellent, nice, and very fast.
“Excellent nice service super fast.”
Excellent, nice service and super fast delivery.
“Excellent nice service super fast.”
Shipping from Bologna to Melbourne arrived incredibly fast during the week.
“incredibly fast shipping!!”
Incredibly fast shipping from Bologna to Melbourne, very quick.
“incredibly fast shipping!! Bologna to Melbourne in Aus - Mon to Friday. insane”
Reviewer reports a good experience.
“good experience”
Good experience overall with this purchase.
“good experience”
Items arrived great, precise and on time.
“great,precise,on time”
Great, precise and on-time service or delivery.
“great,precise,on time”
Very quick delivery and items arrived in great condition.
“VERY QUICK DELIVERY.”
Great experience with very quick delivery and items in good condition.
“GREAT EXPERIENCE. VERY QUICK DELIVERY. EVERYTHING IN GREAT CONDITION. THANK YOU”
Reviewer got a good price and states product was authentic.
“100% authentic product.”
Good price and product described as 100% authentic.
“Good price ,100% authentic product.”
Reviewer expresses affection for the Tory Burch item.
“Love Tory burch😊”
Positive sentiment about the Tory Burch product purchased.
“Love Tory burch😊”
Everything about the purchase was great.
“everything was great”
Everything was great with this purchase or service.
“everything was great”
Order has not been received and is held up in shipping.
“Still have not received it.”
Item not received due to shipping delays.
“Still have not received it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cettire is an online store offering designer clothing, shoes, and accessories from many luxury brands. Product pages show images, sizing information, and prices for international shoppers. Customers can order through the website or the iOS app and pay using common online payment methods. Cettire ships through third-party logistics and handles returns and customer support through its own service operations.