Reviews Analysed
20
We Collect & Analyse Reviews
Cettire
Experiences & Reviews
Cettire is an Australian-based online retailer specialising in designer and luxury fashion. It operates a global e-commerce platform and mobile app that lists multiple designer brands and offers international shipping and returns. Consumers researching Cettire typically look for information on pricing, delivery times, returns policies and authenticity safeguards.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
18d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Reviewers report both prompt, helpful service and cases of rude staff or unresolved return/refund cases; experiences are inconsistent.
Share
Mixed
9%
💰
Value for money
Many customers cite competitive prices and no import tax; others report unexpected fees, costly returns or post-order price changes.
Share
Mixed
16%
⚡
User experience
App and checkout are praised and many note fast shipping, but several customers report slow deliveries, split parcels and cumbersome returns.
Share
Mixed
25%
🔧
Product quality
Several buyers received items they were happy with, while a smaller group reported poor packaging, quality concerns or suspected counterfeits.
Share
Mixed
9%
📞
Communication
A few reviews describe prompt, polite contact, but multiple cases highlight slow or missing replies about returns and authenticity claims.
Share
Weak
5%
⭐
Overall experience
Overall impressions are mixed: numerous quick, positive orders and good prices coexist with a notable minority reporting delivery or quality problems.
Share
Mixed
36%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Watch out for possible fake items, bad customer service and expensive return costs and fees that will not be reimbursed even if the items are defective
"I bought an APC handbag. I have returned it as it looked like a fake. The leather was of very poor quality. If it was leather at all. I have contacted..."
Isabelle
Trustpilot
Sep 30, 2025
Featured for: alleges fake item no refund
FedEx wasn’t reliable
"FedEx wasn’t reliable, a huge hassle to get the parcels (why split in singular ones per item??) and the return with self-print of the label i..."
Anna
Trustpilot
Sep 30, 2025
Featured for: delivery issues rude customer service
Everything was super fast and in the…
"Everything was super fas..."
Eleni Merikou
Trustpilot
Sep 30, 2025
Featured for: praises fast shipping and low prices
easy return
"easy return, and no import t..."
Wei Chen
Trustpilot
Sep 30, 2025
Featured for: mentions easy returns and UI
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
A
Amonida azarshib
trustpilot.com
Sep 30, 2025
Super!!
...
I
Isabelle
trustpilot.com
Sep 30, 2025
Watch out for possible fake items, bad customer service and expensive return costs and fees that will not be reimbursed even if the items are defective
I bought an APC handbag. I have returned it as it looked like a fake. The leather was of very poor quality. If it was leather at all. I have contacted...
A
Anna
trustpilot.com
Sep 30, 2025
FedEx wasn’t reliable
FedEx wasn’t reliable, a huge hassle to get the parcels (why split in singular ones per item??) and the return with self-print of the label i...
Y
Yulienny Salgado Alvarez
trustpilot.com
Sep 30, 2025
Le doy 10 de 10
...
S
Sotirios Karagiannis
trustpilot.com
Sep 30, 2025
A fine shopping app
Delivery time was OK, fine packaging,...
D
D. Kisling
trustpilot.com
Sep 30, 2025
Great experience
...
T
Tan Jason
trustpilot.com
Sep 30, 2025
Bought my 1st pair of paraboots at a…
Bought my 1st pair of paraboots at a very good price from them...
O
OZLEM MEMIS
trustpilot.com
Sep 30, 2025
Order quickly shipped
Order quickly shipped. I...
E
Eleni Merikou
trustpilot.com
Sep 30, 2025
Everything was super fast and in the…
Everything was super fas...
P
Penny rose
trustpilot.com
Sep 30, 2025
Comes fast
Came very fast an...
M
Michael van der Lek
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, got my coa...
E
EE
trustpilot.com
Sep 30, 2025
I disliked the boxing and receiving of…
I disliked the boxing and receiving of our suit. We purchased a Tom Ford. It was folded and placed in a plastic bag. And cettire box. No...
�
サトミ
trustpilot.com
Sep 30, 2025
very quick and good
...
M
Mika Angelova
trustpilot.com
Sep 30, 2025
Perfect!!!
...
W
Wei Chen
trustpilot.com
Sep 30, 2025
easy return
easy return, and no import t...
E
Elite Tal
trustpilot.com
Sep 30, 2025
Great experience
Great experience. First the price. Then easy checkout...
J
JEN TANKO
trustpilot.com
Sep 30, 2025
When you buy high brand
When you buy high brand, you expect to get it fa...
P
Petra Me�bacher
trustpilot.com
Sep 30, 2025
Top Service-thanks so much
...
J
Janet Afriyie
trustpilot.com
Sep 30, 2025
Shipping takes long time
...
S
Saskia Resatsch
trustpilot.com
Sep 30, 2025
Order ID 85876138
The boot I ordered was -after I placed my order- mentioned as not deliverable and my order refused. When I checked the boot again on the websit...
Conclusion
Reviews show a split picture. Many customers praise Cettire for competitive pricing, fast shipping and a straightforward app checkout. However, a measurable minority report slow deliveries, packaging or product-quality concerns and difficulties with returns or customer responses. If you consider buying, check the specific product listing, review return and refund terms, and document items on arrival to support any authenticity or refund claims.