Customers often praise Abbott Lyon for attractive, well-made jewellery and simple personalisation. Many mention fast delivery and helpful customer support. A smaller group reports clear quality issues, including illegible engraving, crooked pendants, and faulty chains. Overall feedback is mostly positive, with occasional product faults affecting some orders.
Examples from available reviews (Nov 2021 – Feb 2026).
Custom ocean charm bracelet is durable, high quality and hasn't tarnished.
“Its durable and high quality.”
Customer service responded promptly, reviewed evidence and issued a refund.
“they immediately replied and gave me a refund.”
Items arrived cheaply made with flaws; refund was not offered.
“Awful! looks great online but it reality its cheaply made & everything had flaws.”
The personalised necklace arrived crooked, misoriented and had a faulty chain.
“All i have to say is the company doesn't pay attention to what you ask for.”
Reviewers frequently describe customer support as quick and helpful, often naming agents who sorted problems out. Several say they received refunds or replacements soon after reporting faults. Negative service experiences appear far less often than positive ones.
Many customers call the jewellery affordable but premium-looking, and they point to sales and warranty mentions. Shoppers often say the items look more expensive than they cost. A few negative reviews link poor value to products arriving with defects.
Customers describe an easy-to-use website and simple personalisation for name and fingerprint pieces. Many mention fast delivery and a smooth process when ordering personalised items. Reviews also often note that the jewellery is comfortable and works well for everyday wear.
Most reviews highlight durability, long-lasting shine, and careful craftsmanship. A smaller but noticeable group points to faults such as illegible engraving, crooked necklaces, visible flaws, and finishes that look cheaply made. These issues show up in a minority of reviews but matter a lot when they happen.
Customers mention clear, timely updates from support and helpful guidance through returns or exchanges. Several reviews name agents and describe simple requests for evidence and steady follow-up. Complaints about unclear or missing communication are uncommon.
Most reviewers report high satisfaction, repeat purchases, and say the jewellery works well as a gift. A smaller group describes serious quality problems that led to returns or limited remedies. Overall ratings stay positive, with occasional low-scoring exceptions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Personalised name necklace is delicate, sturdy, and hasn't tarnished.
“hasn’t tarnished or lost its shine at all.”
Personalised name necklace is delicate, sturdy, and has retained its shine.
“it hasn’t tarnished or lost its shine at all.”
Reviewer describes wedding earrings as gorgeous.
“Gorgeous wedding earrings”
Reviewer found the wedding earrings gorgeous and very appealing.
“Gorgeous wedding earrings”
Reviewer praises products, customer service, personalisation, and great deals.
“amazing customer service”
Ordered several silver and opal pieces and finds them stunning.
“they are stunning”
Abbott Lyon supplies the reviewer's favourite jewellery pieces.
“My fav pieces are from Abbott Lyon !”
Reviewer praises the extensive choice and personalisation options available.
“I love how much choice and personalisation you can do with Abbott Lyon it truly is the best”
Two orders went well with quick delivery and excellent customer service.
“Very quick delivery and excellent customer service.”
Reviewer praises products, service, and warranty-backed risk-free shopping experience.
“All products come with warranty”
Reviewer is obsessed with their Abbott Lyon pieces.
“I am obsessed with my pieces”
Finds the brand lovely, affordable, and offering high-quality pieces.
“So affordable and high quality!”
Considers Abbott Lyon the best affordable brand with beautiful pieces.
“the best most affordable jewellery brand”
Uses Abbott Lyon for elegant, durable jewellery and frequent purchases.
“elegant and durable jewellery.”
Customer service agent Lisa was very helpful, polite, and supportive.
“Incredible customer service from Lisa.”
Praises prices, personalised pieces, and quick customer service; will return.
“Fab prices, great deals, gorgeous jewellery.”
Finds pieces gorgeous and perfect as gifts for every occasion.
“Gorgeous pieces and the most perfect gifts for every occasion!”
Reviewer states this is the best jewellery brand by far.
“this is the best jewellery brand by far!!”
Finds products thoughtfully curated and praises the company's customer service.
“Every piece is so thoughtfully curated and they have amazing customer service”
Obsessed with necklace; service, engraving, and delivery were excellent.
“The service was amazing”
Gorgeous jewellery with amazing quality and support for small creators.
“gorgeous jewellery, amazing quality”
High-quality jewellery that does not flare up the reviewer's eczema.
“Never flares up my eczema.”
Lovely brand with top-tier customer service and well-liked pieces.
“customer service is top tier.”
Affordable jewellery that looks expensive, arrives quickly and packaged nicely.
“it’s affordable but looks 11/10.”
Customer service is easy to use and very helpful.
“Customer service is so easy to use and helpful.”
Gorgeous, uniquely personalised jewellery unlike anything else found.
“Their personalised pieces are like no other I’ve found”
Reviewer loves everything sold and praises the good quality.
“such good quality”
Reviewer states they received the best jewellery and customer service.
“The best jewellery and the best customer service”
Reviewer enjoys being part of the Abbott Lyon Collective community.
“I love being apart of The Abbott Lyon Collective!”
Well-crafted, timeless pieces with quick delivery and nice packaging.
“Each piece is crafted with thought”
Reviewer loves Abbott Lyon and everything about their jewellery.
“I love everything about Abbott Lyon.”
Stunning personalised necklace delivered very quickly, reviewer extremely pleased.
“Amazingly fast delivery for a personalised piece as well.”
Faulty personalised bracelet was replaced promptly by brilliant customer service.
“The customer service was brilliant!”
Beautiful jewellery delivered with careful packaging.
“Beautiful jewellery which was carefully packaged!”
Beautiful pieces that enhance any outfit.
“Beautiful pieces that can be added to enhance any outfit”
Name necklace in silver was stunning, great quality and fast delivery.
“Stunning piece of jewellery - great quality”
Products are very nice and described as good quality.
“such good quality”
Great jewellery complemented by fabulous customer service.
“fabulous customer service”
Pieces are crafted to perfection with high-quality plating to prevent tarnish.
“high quality gold plating to prevent tarnish”
Personalised necklace with son's name remains in great condition after years.
“still in great condition”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Abbott Lyon is a UK jewellery retailer selling personalised and non-personalised pieces. It offers name necklaces, engraved pendants, bracelets, rings, and earrings through its online store. Product pages show personalisation options and visual previews for custom items. The company provides online customer support and lists shipping and returns details for buyers.