Customers often praise Abbott Lyon for attractive, well-made jewellery and simple personalisation. Many mention fast delivery and helpful customer support. A smaller group reports clear quality issues, including illegible engraving, crooked pendants, and faulty chains. Overall feedback is mostly positive, with occasional product faults affecting some orders.
Examples from available reviews (Nov 2021 – Feb 2026).
Custom ocean charm bracelet is durable, high quality and hasn't tarnished.
“Its durable and high quality.”
Customer service responded promptly, reviewed evidence and issued a refund.
“they immediately replied and gave me a refund.”
Items arrived cheaply made with flaws; refund was not offered.
“Awful! looks great online but it reality its cheaply made & everything had flaws.”
The personalised necklace arrived crooked, misoriented and had a faulty chain.
“All i have to say is the company doesn't pay attention to what you ask for.”
Reviewers frequently describe customer support as quick and helpful, often naming agents who sorted problems out. Several say they received refunds or replacements soon after reporting faults. Negative service experiences appear far less often than positive ones.
Many customers call the jewellery affordable but premium-looking, and they point to sales and warranty mentions. Shoppers often say the items look more expensive than they cost. A few negative reviews link poor value to products arriving with defects.
Customers describe an easy-to-use website and simple personalisation for name and fingerprint pieces. Many mention fast delivery and a smooth process when ordering personalised items. Reviews also often note that the jewellery is comfortable and works well for everyday wear.
Most reviews highlight durability, long-lasting shine, and careful craftsmanship. A smaller but noticeable group points to faults such as illegible engraving, crooked necklaces, visible flaws, and finishes that look cheaply made. These issues show up in a minority of reviews but matter a lot when they happen.
Customers mention clear, timely updates from support and helpful guidance through returns or exchanges. Several reviews name agents and describe simple requests for evidence and steady follow-up. Complaints about unclear or missing communication are uncommon.
Most reviewers report high satisfaction, repeat purchases, and say the jewellery works well as a gift. A smaller group describes serious quality problems that led to returns or limited remedies. Overall ratings stay positive, with occasional low-scoring exceptions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
I received Signature Name necklace as a gift, and was less than impressed. I had asked for the face to be looking forward, but it was sideways, and made no kind of sense. The overall design was crooked. Online, the picture looks different than it does in person; much better. Then the chain comes off easily if you try to wear it. All i have to say is the company doesn't pay attention to what you ask for. They do not have professional customer service. What they do is just to do and that's it and that's why you can complain and say that "I'm not happy with my product". Personally, I wouldn't recommend getting this necklace.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Abbott Lyon is a UK jewellery retailer selling personalised and non-personalised pieces. It offers name necklaces, engraved pendants, bracelets, rings, and earrings through its online store. Product pages show personalisation options and visual previews for custom items. The company provides online customer support and lists shipping and returns details for buyers.