Customers often praise Abbott Lyon for attractive, well-made jewellery and simple personalisation. Many mention fast delivery and helpful customer support. A smaller group reports clear quality issues, including illegible engraving, crooked pendants, and faulty chains. Overall feedback is mostly positive, with occasional product faults affecting some orders.
Examples from available reviews (Nov 2021 – Feb 2026).
Custom ocean charm bracelet is durable, high quality and hasn't tarnished.
“Its durable and high quality.”
Customer service responded promptly, reviewed evidence and issued a refund.
“they immediately replied and gave me a refund.”
Items arrived cheaply made with flaws; refund was not offered.
“Awful! looks great online but it reality its cheaply made & everything had flaws.”
The personalised necklace arrived crooked, misoriented and had a faulty chain.
“All i have to say is the company doesn't pay attention to what you ask for.”
Reviewers frequently describe customer support as quick and helpful, often naming agents who sorted problems out. Several say they received refunds or replacements soon after reporting faults. Negative service experiences appear far less often than positive ones.
Many customers call the jewellery affordable but premium-looking, and they point to sales and warranty mentions. Shoppers often say the items look more expensive than they cost. A few negative reviews link poor value to products arriving with defects.
Customers describe an easy-to-use website and simple personalisation for name and fingerprint pieces. Many mention fast delivery and a smooth process when ordering personalised items. Reviews also often note that the jewellery is comfortable and works well for everyday wear.
Most reviews highlight durability, long-lasting shine, and careful craftsmanship. A smaller but noticeable group points to faults such as illegible engraving, crooked necklaces, visible flaws, and finishes that look cheaply made. These issues show up in a minority of reviews but matter a lot when they happen.
Customers mention clear, timely updates from support and helpful guidance through returns or exchanges. Several reviews name agents and describe simple requests for evidence and steady follow-up. Complaints about unclear or missing communication are uncommon.
Most reviewers report high satisfaction, repeat purchases, and say the jewellery works well as a gift. A smaller group describes serious quality problems that led to returns or limited remedies. Overall ratings stay positive, with occasional low-scoring exceptions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
The app was easy to use and the pendant was perfect.
“The app to capture the fingerprint was also easy to use”
The app was easy to use and the pendant was perfect.
“The app to capture the fingerprint was also easy to use”
Attention to detail on every piece makes Abbott Lyon special.
“attention to detail on every single piece”
Attention to detail on every piece makes Abbott Lyon special.
“attention to detail on every single piece”
Lovely jewellery arrived early with quick delivery.
“came early quick delivery”
Lovely jewellery arrived early with quick delivery.
“came early quick delivery”
Custom fingerprint pendant arrived perfect with excellent quality and engraving.
“When it arrived it was absolutely perfect.”
Reviewer praises the service and care taken with every piece.
“I love the service at abbot Lyon and how they really take care of every single piece of jewellery”
Jewellery is statement-making yet versatile and pairs with anything.
“Beautiful jewellery that’s a statement but goes with anything!”
Products praised for quality, variety and being very durable.
“I love the quality and variety.”
Products praised for quality, variety and being very durable.
“I love the quality and variety.”
Custom ocean charm bracelet is durable, high quality and hasn't tarnished.
“Its durable and high quality.”
Custom ocean charm bracelet is durable, high quality and hasn't tarnished.
“Its durable and high quality.”
Reviewer wears Abbott Lyon pieces daily; they are favourite staples.
“I literally wear them all day everyday.”
Reviewer wears Abbott Lyon pieces daily; they are favourite staples.
“I literally wear them all day everyday.”
Clover jewellery received is excellent quality, durable and attracts compliments.
“excellent quality and very durable”
Clover jewellery received is excellent quality, durable and attracts compliments.
“excellent quality and very durable”
Website is easy to navigate and pieces received are amazing.
“Easy to navigate website.”
Website is easy to navigate and pieces received are amazing.
“Easy to navigate website.”
Product can be personalised and was delivered quickly.
“Great product that you can personalise, super quick delivery”
Product can be personalised and was delivered quickly.
“Great product that you can personalise, super quick delivery”
Lots of choice; items look expensive yet are very affordable.
“look expensive very affordable”
Lots of choice; items look expensive yet are very affordable.
“look expensive very affordable”
Mini & me necklaces were loved and made daughter happy to match.
“I absolutely love them.”
Received matching necklaces; daughter delighted and reviewer loves them.
“My daughter was so happy to match with her mammy 🥰”
Items were cheaply made with flaws and provided only store credit.
“looks great online but it reality its cheaply made”
Items arrived cheaply made with flaws; refund was not offered.
“Awful! looks great online but it reality its cheaply made & everything had flaws.”
Customer service replied quickly and provided credit to replace faulty earrings.
“What amazing customer service from Herminia.”
Customer service replied quickly and provided credit to replace earrings.
“What amazing customer service from Herminia.”
Reviewer enjoys growing collection and appreciates the brand's variety.
“My collection is ever growing.”
Reviewer loves their pieces and keeps expanding their collection.
“I love my pieces from Abbott Lyon.”
Fab piece of jewellery praised for great quality.
“Great quality.”
Received a fabulous piece of jewellery noted for its great quality.
“Great quality.”
Customer service responded promptly, requested evidence and issued a refund.
“they immediately replied and gave me a refund.”
Customer service responded promptly, reviewed evidence and issued a refund.
“they immediately replied and gave me a refund.”
Reviewer recommends brand; praises unmatched quality and durability.
“The quality is unmatched”
Brand is the reviewer's go-to; quality is unmatched and durable.
“The quality is unmatched”
Lovely experience and reviewer is in love with the bracelet.
“absolutely in love with my bracelet!”
Had a lovely experience and is in love with the bracelet.
“absolutely in love with my bracelet!”
Items appeared cheaply made with legibility issues and visible flaws.
“The necklace names were not legible, one name looked like Brrrrrrrrrr”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Abbott Lyon is a UK jewellery retailer selling personalised and non-personalised pieces. It offers name necklaces, engraved pendants, bracelets, rings, and earrings through its online store. Product pages show personalisation options and visual previews for custom items. The company provides online customer support and lists shipping and returns details for buyers.