Reviews Analysed
21
We Collect & Analyse Reviews
Abbott Lyon
Experiences & Reviews
Abbott Lyon is a UK-based jewellery brand selling personalised fashion jewellery online, including name necklaces, bracelets and plated pieces. It operates via an e-commerce store and is commonly searched for by consumers comparing personalised jewellery quality, delivery and customer service.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
18d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Mostly positive: reviewers cite helpful, responsive customer service and replacements; one review criticised poor, inattentive service.
Share
Strong
12%
💰
Value for money
Mentioned infrequently; one reviewer described items as 'super affordable' and good value compared with their appearance.
Share
Mixed
2%
⚡
User experience
Frequent praise for fast delivery and careful, gift-style packaging; one reviewer noted online photos differed from the received item.
Share
Strong
11%
🔧
Product quality
Many reviewers report good-quality pieces, durable plating and skin-friendly wear; a small number reported faulty or misaligned personalised items.
Share
Strong
30%
📞
Communication
Reviewers describe easy-to-use, friendly and helpful support, including replacements; one review reported unprofessional communication.
Share
Strong
13%
⭐
Overall experience
Most reviewers say they love their purchases and would recommend the brand; a minority reported negative experiences with specific personalised items.
Share
Strong
33%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Signature Name necklace
"I received Signature Name necklace as a gift, and was less than impressed. I had asked for the face to be looking forward, but it was sideways, and made no kind of sense. The overall design was crooked. Online, the picture looks different than it does in person; much better. Then the chain comes off easily if you try to wear it. All i have to say is the company doesn't pay attention to what you ask for. They do not have professional customer service. What they do is just to do and that's it and that's why you can complain and say that "I'm not happy with my product". Personally, I wouldn't recommend getting this necklace.
"
Jornine
Collected.reviews
Nov 23, 2021
Featured for: detailed negative product and service
Gorgeous, timeless and super affordable
"Each time I’ve ordered from Abbot Lyon it’s arrived super fast. Then the packaging itself is gorgeous..."
nicole
Trustpilot
Sep 30, 2025
Featured for: mentions affordability and fast delivery
Great customer service!
"I have had issues with my order which has bought as a gift for me. The bracelet was faulty and snapped. This was a personalise..."
Matilda Ellis
Trustpilot
Sep 30, 2025
Featured for: faulty item, replacement via service
Great quality products
"LOVE the fact items can be personalised. Shopped with Abbott Lyon for a few years now and have been wearing my personalised neckl..."
Lucy Hutchinson
Trustpilot
Sep 30, 2025
Featured for: long-term wear, durability confirmed
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Z
Zoe Alford
trustpilot.com
Sep 30, 2025
What can I say
What can I say - gorgeous jewellery, amazing quality and a family business who he...
B
BK
trustpilot.com
Sep 30, 2025
Doesn’t irritate my eczema!
The jewelry is such nice quality. Never flares up my eczema. T...
R
Rosie
trustpilot.com
Sep 30, 2025
Fantastic brand
Fantastic brand, love all my pieces...
n
nicole
trustpilot.com
Sep 30, 2025
Gorgeous, timeless and super affordable
Each time I’ve ordered from Abbot Lyon it’s arrived super fast. Then the packaging itself is gorgeous...
T
Tania De Sousa
trustpilot.com
Sep 30, 2025
Customer service is so easy to use and…
Customer service is so easy to use and helpf...
M
Molli
trustpilot.com
Sep 30, 2025
Gorgeous jewellery
Gorgeous jewellery! Their personalise...
M
Martha Bowens
trustpilot.com
Sep 30, 2025
absolutely love everything they sell
absolutely love everything...
M
Megan
trustpilot.com
Sep 30, 2025
The best jewellery and the best…
The best jewellery and t...
P
ParisDee.X
trustpilot.com
Sep 30, 2025
Amazing Service
I love being apart of Th...
L
Lucie Carter
trustpilot.com
Sep 30, 2025
AB review
Each piece is crafted with thought and so timeless an...
D
Dimple Malla
trustpilot.com
Sep 30, 2025
Jewerly is awsome
Jewerly is awsome. I love e...
M
Molly Stanley
trustpilot.com
Sep 30, 2025
Stunning piece
Stunning piece! Amazingly fast delivery for a personalise...
M
Matilda Ellis
trustpilot.com
Sep 30, 2025
Great customer service!
I have had issues with my order which has bought as a gift for me. The bracelet was faulty and snapped. This was a personalise...
c
customer
trustpilot.com
Sep 30, 2025
Beautiful jewellery
Beautiful jewellery whic...
J
Jemma
trustpilot.com
Sep 30, 2025
Beautiful pieces that can be added to…
Beautiful pieces that can be...
K
Kelly Harding
trustpilot.com
Sep 30, 2025
Great quality jewellery
Ordered the name necklace in silver! Stunning piece of jewellery - great qua...
G
Georgia Badwal
trustpilot.com
Sep 30, 2025
Really nice products and all such good…
Really nice products an...
L
Lauren Markham
trustpilot.com
Sep 30, 2025
Great jewellery and fabulous customer…
Great jewellery and fab...
N
Nadia
trustpilot.com
Sep 30, 2025
I love the pieces they have and each…
I love the pieces they have and each piece is crafted to perfection with high quality...
L
Lucy Hutchinson
trustpilot.com
Sep 30, 2025
Great quality products
LOVE the fact items can be personalised. Shopped with Abbott Lyon for a few years now and have been wearing my personalised neckl...
Conclusion
Reviewers most often praise Abbott Lyon for jewellery quality, fast delivery and careful packaging; several note durable gold plating and skin-friendly wear. Customer service is frequently described as helpful and responsive, with completed replacements for faulty items. A small number of reviews report problems with personalised pieces (crooked face, snapped bracelet) but those were typically resolved after contact. Prospective buyers should check product images and personalisation instructions and contact support promptly if an issue arises.