Many reviewers point to sharp prices and easy online ordering. A large group describes quick, tidy deliveries and polite drivers. Another group reports repeated missed deliveries, surprise failed-delivery fees, and weak follow-up. Product mentions are rare and mostly praise additives.
Examples from available reviews (Nov 2021 – Feb 2026).
Multiple delivery failures left family without heating and poor compensation.
“They failed to arrange delivery of my oil 5 TIMES.”
Driver left after an early call and customer was charged a failed-delivery fee.
“I was then charged a £40 “failed delivery” fee.”
Competitive pricing, great customer service, and impressive next-day delivery.
“Very competitive, great customer service and the next day delivery was totally amazing!”
Convenient, easy-to-use service with deliveries consistently on schedule.
“Convenient and easy to use - oil delivery always on schedule”
Reviews split into two clear service experiences. One group reports quick, tidy deliveries, polite drivers, and early arrivals. The other describes repeated failed deliveries, damage to property, and arguments over failed-delivery fees.
Many reviewers call the pricing competitive and cheaper than their usual suppliers. A smaller set mentions extra charges, underestimation fees, or refunds being withheld. These billing complaints appear alongside otherwise positive price feedback.
Customers often say the website makes ordering simple, with automated account tools that save time. Several mention clear delivery alerts and easy refunds after overordering. A minority describe unreliable time slots and last-minute cancellations that forced them to find fuel elsewhere in a hurry.
Few reviews focus on the products themselves. The ones that do tend to praise fuel additives and oil performance. A separate small set mentions a device or monitor that failed to record readings.
Communication feedback is mixed. Positive reviews mention timely updates and staff keeping family members informed. Negative reviews describe orders cancelled without warning, emails going unanswered, receipts arriving late, and suppliers being blamed for scheduling problems.
Experiences divide between dependable, good-value service and serious breakdowns. Many users describe smooth ordering, on-time delivery, and low prices. A distinct group reports repeated delivery failures, disputed charges, and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Reviews (20) · Reviews (2) · Quotes shortened · As of: February 2026
Hello! I bought a vanilla flavoured additive for my home heating boiler from BoilerJuice.com last week. The quality was very good. I specifically liked the fragrance that was emitted while using the product. Since this was my first purchase of a product of this kind, i wanted clear information and instructions. The customer care helped to a great extent. Another thing i liked about them was their website. Its crisp and covers points that a customer like me would want to know. I am keeping these people in mind for my future needs. I think they are doing a great job!
Last winter I noticed that my oil was freezing and some sludge was building up. At first i was worried, did not know what to do and di turned to google. As I searched for solutions, I bumped into Boiler Juice.com. I had not heard about oil additives and I spent some time reading through after which I contacted their customer support. I raised my concern and the salesperson was so patient and polite. She encouraged me to use the BoilerMax additives on my oil tank. The prices were reasonable and the process was seamless. One week later, I had the products. There were some delays but I was happy I finally got exactly what I ordered for and my oil was safe. Since I started using them, the difference is noticeable. I’m glad I discovered your site.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BoilerJuice runs a UK online service for buying home heating oil. It brings together offers from local fuel suppliers, showing price comparisons and supplier details. Customers order online, pay on the site, and set delivery preferences through an account. BoilerJuice also lists related items like fuel additives and provides supplier contact details and transaction records.