Many reviewers point to sharp prices and easy online ordering. A large group describes quick, tidy deliveries and polite drivers. Another group reports repeated missed deliveries, surprise failed-delivery fees, and weak follow-up. Product mentions are rare and mostly praise additives.
Examples from available reviews (Nov 2021 – Feb 2026).
Multiple delivery failures left family without heating and poor compensation.
“They failed to arrange delivery of my oil 5 TIMES.”
Driver left after an early call and customer was charged a failed-delivery fee.
“I was then charged a £40 “failed delivery” fee.”
Competitive pricing, great customer service, and impressive next-day delivery.
“Very competitive, great customer service and the next day delivery was totally amazing!”
Convenient, easy-to-use service with deliveries consistently on schedule.
“Convenient and easy to use - oil delivery always on schedule”
Reviews split into two clear service experiences. One group reports quick, tidy deliveries, polite drivers, and early arrivals. The other describes repeated failed deliveries, damage to property, and arguments over failed-delivery fees.
Many reviewers call the pricing competitive and cheaper than their usual suppliers. A smaller set mentions extra charges, underestimation fees, or refunds being withheld. These billing complaints appear alongside otherwise positive price feedback.
Customers often say the website makes ordering simple, with automated account tools that save time. Several mention clear delivery alerts and easy refunds after overordering. A minority describe unreliable time slots and last-minute cancellations that forced them to find fuel elsewhere in a hurry.
Few reviews focus on the products themselves. The ones that do tend to praise fuel additives and oil performance. A separate small set mentions a device or monitor that failed to record readings.
Communication feedback is mixed. Positive reviews mention timely updates and staff keeping family members informed. Negative reviews describe orders cancelled without warning, emails going unanswered, receipts arriving late, and suppliers being blamed for scheduling problems.
Experiences divide between dependable, good-value service and serious breakdowns. Many users describe smooth ordering, on-time delivery, and low prices. A distinct group reports repeated delivery failures, disputed charges, and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Reviews (20) · Reviews (2) · Quotes shortened · As of: February 2026
Customer waited three days for receipt and delivery evidence.
“I’m still waiting for a receipt and evidence of my oil delivery”
Order was cancelled without notice and communication was non-existent.
“I call for an update to be told my order is not coming.”
Multiple delivery failures left family without heating and poor compensation.
“They failed to arrange delivery of my oil 5 TIMES.”
Driver falsely claimed tank leak, delivery failed and £40 deducted.
“the driver fabricated a story that our oil tank was leaking”
Poor scheduling communication repeatedly left customer without timely delivery.
“Boiler juice just blame the suppliers”
Early delivery failed, communication poor, and refund withheld with service charge.
“refused to cancel the order and issue a full refund unless they deducted a “service charge””
Company tried to charge customer for a failed delivery not their fault.
“BoilerJuice are trying to charge me for a “ failed delivery” which was not my fault.”
Aggregator failed to deliver on promised date and direct supplier provided better service.
“Delivery Failure: After agreeing on a specific delivery date, the delivery failed entirely.”
Driver left after an early call and customer was charged a failed-delivery fee.
“I was then charged a £40 “failed delivery” fee.”
Ordering was easy and delivery arrived earlier than expected.
“Ordering was very easy.”
Received brilliant service, good prices and easy online ordering.
“Brilliant service.”
Easy online ordering and quick delivery; awaiting refund for overorder.
“I'll be interested to see how quickly my refund comes through to my account.”
Delivery arrived promptly and on time.
“Came promptly and on time.”
Ordering was simple and easy.
“simple ordering,”
Very quick delivery with notification and competitive local pricing.
“Very quick delivery notified me when it was about to arrive .”
Delivery occurred on the specified day and time.
“Delivered on time and day specified”
Delivery arrived a day early and price was the lowest nearby.
“the price was the lowest around.”
Monitor rarely works; refunds not processed and readings were wrong.
“The monitor rarely works”
Good service from ordering through to delivery.
“Good service from ordering and delivery”
Delivery carried out as requested and customer was very happy.
“The delivery was carried out as per my wishes”
Website and ordering were easy; prompt delivery and fast refund.
“Prompt delivery and also prompt refund when the tank took less than originally ordered.”
Price and efficiency were described as outstanding.
“Price and efficiency second to none.”
Polite and efficient service with easy ordering.
“Polite efficient easy ordering”
Competitive pricing, great customer service, and impressive next-day delivery.
“Very competitive, great customer service and the next day delivery was totally amazing!”
Easy ordering and competitive pricing made the experience straightforward.
“It’s easy to order and the price is competitive, and it’s an easy experience.”
Delivery was prompt and the service was clean.
“Prompt and clean delivery”
Easy payment plan, straightforward ordering, and next-day delivery.
“Easy payment plan. Easy ordering and a next day delivery. Good service.”
Simple ordering, good price, delivered early; driver was excellent.
“The driver was excellent.”
Long-term customer reported always being happy with the service.
“have always been happy with the service thank you”
Paid extra for early delivery but was told delivery would be in four days.
“Paid extra to get early delivery”
Partial delivery occurred and refunds delayed while customer sourced emergency oil.
“they told me the supplier had delivered only 224lt”
Good ordering and value, but delivery dates and time slots are unreliable.
“getting a delivery date is a lottery!”
Delivery refused due to alleged access issues and no photographic proof provided.
“Ordered next day delivery but Boilerjuice claimed the delivery driver could not access!”
Customer charged £25 for underestimating oil by about 200 litres.
“I received a charge of £25 for underestimating the oil needed by a minor 200 litres!”
Driver failed to wait or call and customer was charged a £40 failed-delivery fee.
“Now they have charged us £40 for not delivering.”
Supplier refused required delivery method and failed to deliver before a funeral.
“they say they can't do that, so oil not delivered.”
Order repeatedly delayed leaving elderly customers almost out of oil for weeks.
“we were almost out of oil”
Paid extra for faster delivery but oil arrived later and compensation was minimal.
“I got £25 compensation!”
Customer charged £51.99 after alleged missed call and failed delivery.
“They then cancelled the delivery and charged me £51.99”
Delivery not notified and customer forced to cancel and pay premium for local delivery.
“I called the supplier directly but they can't help as the contract is with Boiler Juice, not them.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BoilerJuice runs a UK online service for buying home heating oil. It brings together offers from local fuel suppliers, showing price comparisons and supplier details. Customers order online, pay on the site, and set delivery preferences through an account. BoilerJuice also lists related items like fuel additives and provides supplier contact details and transaction records.