Many reviewers point to sharp prices and easy online ordering. A large group describes quick, tidy deliveries and polite drivers. Another group reports repeated missed deliveries, surprise failed-delivery fees, and weak follow-up. Product mentions are rare and mostly praise additives.
Examples from available reviews (Nov 2021 – Feb 2026).
Multiple delivery failures left family without heating and poor compensation.
“They failed to arrange delivery of my oil 5 TIMES.”
Driver left after an early call and customer was charged a failed-delivery fee.
“I was then charged a £40 “failed delivery” fee.”
Competitive pricing, great customer service, and impressive next-day delivery.
“Very competitive, great customer service and the next day delivery was totally amazing!”
Convenient, easy-to-use service with deliveries consistently on schedule.
“Convenient and easy to use - oil delivery always on schedule”
Reviews split into two clear service experiences. One group reports quick, tidy deliveries, polite drivers, and early arrivals. The other describes repeated failed deliveries, damage to property, and arguments over failed-delivery fees.
Many reviewers call the pricing competitive and cheaper than their usual suppliers. A smaller set mentions extra charges, underestimation fees, or refunds being withheld. These billing complaints appear alongside otherwise positive price feedback.
Customers often say the website makes ordering simple, with automated account tools that save time. Several mention clear delivery alerts and easy refunds after overordering. A minority describe unreliable time slots and last-minute cancellations that forced them to find fuel elsewhere in a hurry.
Few reviews focus on the products themselves. The ones that do tend to praise fuel additives and oil performance. A separate small set mentions a device or monitor that failed to record readings.
Communication feedback is mixed. Positive reviews mention timely updates and staff keeping family members informed. Negative reviews describe orders cancelled without warning, emails going unanswered, receipts arriving late, and suppliers being blamed for scheduling problems.
Experiences divide between dependable, good-value service and serious breakdowns. Many users describe smooth ordering, on-time delivery, and low prices. A distinct group reports repeated delivery failures, disputed charges, and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Reviews (20) · Reviews (2) · Quotes shortened · As of: February 2026
Two missed deliveries and no compensation or email response received.
“TWO NON-DELIVERIES IN JANUARY”
Two missed deliveries and no compensation or email response received.
“TWO NON-DELIVERIES IN JANUARY”
Polite driver and efficient, tidy delivery.
“Polite driver, efficient & tidy delivery”
Polite driver and efficient, tidy delivery.
“Polite driver, efficient & tidy delivery”
Delivery was cancelled then arrived incorrectly and monitor repeatedly failed.
“Email to say delivery has been cancelled only for it to turn up”
Quick online ordering and oil delivered well before the due date.
“Fast, reliable and efficient service.”
Quick online ordering and oil delivered well before the due date.
“Fast, reliable and efficient service.”
Easy online ordering, good communication, and on-time delivery.
“Good communication.”
Easy online ordering, good communication, and on-time delivery.
“Good communication.”
Convenient, easy-to-use service with deliveries consistently on schedule.
“Convenient and easy to use - oil delivery always on schedule”
Convenient, easy-to-use service with deliveries consistently on schedule.
“Convenient and easy to use - oil delivery always on schedule”
Oil arrived earlier than expected; overall good service.
“Oil arrived earlier than expected, a good service all round”
Oil arrived earlier than expected; overall good service.
“Oil arrived earlier than expected, a good service all round”
Delivery four days overdue with poor communication despite vulnerability.
“My heating oil delivery is now 4 days overdue.”
Delivery four days overdue with poor communication despite vulnerability.
“My heating oil delivery is now 4 days overdue.”
Delivery arrived earlier than expected.
“Early delivery”
Delivery arrived earlier than expected.
“Early delivery”
Consistently great experience using BoilerJuice.
“I always have a great experience using boiler juice.”
Consistently great experience using BoilerJuice.
“I always have a great experience using boiler juice.”
Monthly direct debit provides automatic ordering and delivery notifications.
“Having a monthly DD means never having to remember to check oil levels;”
Monthly direct debit provides automatic ordering and delivery notifications.
“Having a monthly DD means never having to remember to check oil levels;”
Good communication and on-time delivery for an elderly relative.
“kept me informed throughout.”
Company kept customer informed and delivered earlier than expected.
“Great correspondence from the company, kept me informed throughout.”
Easy ordering and delivery arrived earlier than scheduled.
“Delivered before time.”
Ordering was easy and delivery arrived earlier than scheduled.
“Easy to order. Delivered before time.”
Large tanker damaged the customer's cattle grid; customer seeks compensation.
“broke our cattle grid”
Delivery tanker broke customer's cattle grid and needs repair.
“broke our cattle grid which now needs mending by a builder or similar.”
Customer reported a great price on oil.
“Great price”
Customer praised the competitive price offered.
“Great price”
Chose BoilerJuice instead of usual supplier because it was cheaper.
“it was cheaper”
BoilerJuice was cheaper and used a Goff tanker for delivery.
“it was cheaper and it was a Goff tanker that delivered!”
Service was consistently good as usual.
“All good as usual”
Experience was positive and consistent with previous orders.
“All good as usual”
Poor delivery timing when choosing cheapest option left customer without oil.
“Here I am three days without oil”
Choosing the cheapest option led to long delivery delays and dissatisfaction.
“they’re leaving it right to the limit to deliver..”
Top-quality, superb service with earlier-than-expected delivery.
“Top quality service.”
Service was high quality and delivery earlier than expected.
“Top quality service.”
Excellent service across ordering and delivery.
“Excellent from ordering to delivery!”
Entire process from ordering to delivery was excellent.
“Excellent from ordering to delivery!”
Still waiting three days for a receipt and delivery evidence.
“I’m still waiting for a receipt”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BoilerJuice runs a UK online service for buying home heating oil. It brings together offers from local fuel suppliers, showing price comparisons and supplier details. Customers order online, pay on the site, and set delivery preferences through an account. BoilerJuice also lists related items like fuel additives and provides supplier contact details and transaction records.