Many reviews highlight a fast, simple checkout and quick digital delivery for routine orders. A large group of complaints describe missing or wrong tickets, tickets marked as already claimed, and trouble getting refunds. Several customers mention high or unexpected fees and tickets arriving only at the last minute. Customer support comes across as helpful in a few cases but unresponsive in many others.
Examples from available reviews (Jan 2022 – Mar 2026).
The transaction was super easy.
“Super easy transaction.”
They never received the ticket and customer service lied, prompting a dispute.
“Never got the ticket.”
Fees of almost $1000 per ticket were added after purchase causing frustration.
“$1992 in fees AFTER you make the purchase”
They sent the wrong ticket in someone else's name.
“they sent me the wrong ticket in someone else name”
Many reviews describe cancelled orders, tickets that never arrived, and refunds that were denied. Several customers say they received the wrong tickets or tickets that someone else had already claimed. A smaller set mention agents who found better seats or fixed problems.
Many reviewers point to large fees and extra charges added after purchase. Some buyers say they found lower prices elsewhere or used promo codes and bank discounts. A minority specifically object to what they see as prices doubling or VIP downgrades.
Most usability feedback describes quick, easy purchases and simple seat selection. Multiple reviews mention problems with password resets, downloading to wallets, and adding tickets to phones. Some also report delayed delivery that forced last-minute access.
Repeated complaints mention wrong tickets, swapped seats, and orders that never produced valid tickets. Other reviews report fast QR-code delivery and entry without issues. Several failures trace back to seller availability or ticket transfers being sent to the wrong place.
Many customers describe hard-to-reach support, canned replies, calls that ended abruptly, and unhelpful responses. Some reviews note clear email confirmations and quick transfer messages. Communication often breaks down alongside unresolved ticket or refund disputes.
Reviews show a sharp split between smooth purchases and major fulfilment problems. When orders went well, customers often got in on time. When tickets were missing, wrong, or late, many escalated to disputes and left negative reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · consumeraffairs.com (30) · Sitejabber (20) · Quotes shortened · As of: March 2026
Fees of almost $1000 per ticket were added after purchase causing frustration.
“$1992 in fees AFTER you make the purchase”
Did not receive ticket before event and company refused refund.
“they won't refund me because the ticket is guaranteed”
Hard to reach customer service and money-back guarantee appears false.
“IMPOSSIBLE TO GET THROUGH TO THEM!”
Order confirmation did not work and customer service was unhelpful and rude.
“they were not able to give us a refund”
Charged extra fees and felt the purchase was a rip-off.
“on me charge 40$US de frais de transport”
They charged high fees, lacked tickets, and refused reimbursement.
“they never had tickets to actually sell.”
Tickets not received close to event and standard emails provided no solution.
“I still do not have my tickets.”
Unable to get correct information and customer service was unresponsive and poor.
“You wait for 45 minute and they hang up the phone.”
Received wrong-show-time tickets and still had no valid tickets by event time.
“the tickets that showed up were for the 10:30 show.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TicketNetwork runs an online ticket marketplace for concerts, sports, and theatre events. The site lists resale tickets and lets buyers search events and compare seat sections. Delivery options include electronic transfers, printable PDFs, mail, and will-call. Customers pay online with major payment methods and use the platform’s customer service for order questions and claims.