Reviews show that Simply Business is commonly used for fast online quotes and straightforward policy setup, with many customers noting easy purchase and responsive phone support. Several reviewers highlight competitive pricing and the ability to adjust covers during quoting. However, a subset of reviews report issues with renewals (automatic re-enrolment and higher renewal costs) and with claims handling where outcomes were disputed. Prospective customers should check renewal settings, read claim terms and confirm how renewals are managed before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
They offered cheap quotes and excellent, helpful customer service.
“The cheapest quotes, but seemingly no catch.”
Auto-renewal was repeatedly reactivated despite explicit cancellation requests.
“Basically liars and cheats.”
Claims team denied an accidental damage claim, offering no settlement.
“I will not be renewing my policy with Simply Business and would certainly not recommend them.”
Insurance cover compensated stock losses and timely service kept business running.
“I couldn't close down the business because of the policy.”
Most reviewers describe timely, helpful support and problem resolution; a minority report dispute or dissatisfaction over claims or renewals.
Many reviewers report competitive or cheap quotes and reasonable prices; a small number flag higher renewal costs or unexpected charges.
Frequent mentions of a quick, straightforward online process and easy purchase flow; occasional frustration with chatbots or renewal settings.
Mixed signals on claims handling: some users say cover was effective in a claim, others report denied or disputed small claims outcomes.
Numerous reports praise polite, helpful phone advisors and swift responses; a minority cite poor renewal communications or chatbot failures.
Overall impressions are mostly positive—easy buying and good service—though some users report claim refusals or auto-renewal disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I am a small entrepreneur who has been running my small phone accessories shop for several years. I bought a Business Insurance cover to cover my stock after I noticed every time I had discussions with some of my employees and almost every time I could count on some losses. At some point the shelves were almost empty and they really came through for me. I couldn't close down the business because of the policy. I am very happy with the services I got from them. They are always on time to help me with my inquiries and give me advice on how to run my business more effectively. I am very happy to be their client.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Business is a UK-based insurance intermediary focused on providing business insurance solutions for small businesses, sole traders and landlords. It offers online quote comparison, policy purchase and basic policy administration, with access to support by phone and web channels. Consumers typically consult Simply Business when they want a fast quote and a single point to compare policies from multiple insurers.