Reviews show that Simply Business is commonly used for fast online quotes and straightforward policy setup, with many customers noting easy purchase and responsive phone support. Several reviewers highlight competitive pricing and the ability to adjust covers during quoting. However, a subset of reviews report issues with renewals (automatic re-enrolment and higher renewal costs) and with claims handling where outcomes were disputed. Prospective customers should check renewal settings, read claim terms and confirm how renewals are managed before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
They offered cheap quotes and excellent, helpful customer service.
“The cheapest quotes, but seemingly no catch.”
Auto-renewal was repeatedly reactivated despite explicit cancellation requests.
“Basically liars and cheats.”
Claims team denied an accidental damage claim, offering no settlement.
“I will not be renewing my policy with Simply Business and would certainly not recommend them.”
Insurance cover compensated stock losses and timely service kept business running.
“I couldn't close down the business because of the policy.”
Most reviewers describe timely, helpful support and problem resolution; a minority report dispute or dissatisfaction over claims or renewals.
Many reviewers report competitive or cheap quotes and reasonable prices; a small number flag higher renewal costs or unexpected charges.
Frequent mentions of a quick, straightforward online process and easy purchase flow; occasional frustration with chatbots or renewal settings.
Mixed signals on claims handling: some users say cover was effective in a claim, others report denied or disputed small claims outcomes.
Numerous reports praise polite, helpful phone advisors and swift responses; a minority cite poor renewal communications or chatbot failures.
Overall impressions are mostly positive—easy buying and good service—though some users report claim refusals or auto-renewal disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Two team members provided outstanding professional support during a difficult time.
“Lara Houghton and James Sutton 😊 two very hard working members of your team,”
Richard gave great advice and reviewer was happy with options.
“Richard gave great advice and very happy with the options discussed.”
Staff were friendly, clear, informative and pricing was good.
“Friendly, clear, informative and well priced”
No refund received for cancelled policy and emails went unanswered.
“Never received refund for unexpired term for cancelled policy.”
Sign-up was easy and the quote was reasonable so far.
“Sign up process was easy and quote reasonable. So far at initial stage all ok”
No response to a simple query for three days; reviewer frustrated.
“Still no response to a simple query 3 days later.”
The process was simple, straightforward and comprehensive.
“Simple, straightforward, comprehensive. Brilliant!”
Overall experience was very good and easy.
“Very good and easy”
Agent answered all questions without pressure and agreed cover was reasonable.
“There was no pressure to increase or add anything to the cover that I had chosen”
The application process was easy to complete.
“Easy to apply”
Reviewer loves the company and finds them reliable.
“Love this company, they are reliable no doubt”
Process was quick and easy.
“quick and easy”
Online portal is slow, unreliable, and difficult to use.
“The online portal is horrendous.”
First time customer found competitive prices and excellent support.
“found them quite competitive”
Team were super helpful with quick service and product liked.
“They were super helpful , quick and fast service and love the product received!!”
Straightforward process produced a range of competitive quotes.
“a good range of competitive quotes.”
Process was quick and easy.
“Quick and easy.”
Simple, quick process which reduced stress when setting up a business.
“Simple quick and so easy to do.”
Arron provided clear, efficient and informative help about cover requirements.
“he was efficient and clear with the information he provided”
Product was great and priced well.
“Great Product at a great price. Thank you”
Dealing with Simply Business was very easy and positive.
“It is so easy to deal with everything.”
Process was easy and simple to complete.
“Easy and simple to do”
Reviewer reports having given excellent advice.
“I have given excellent advice.”
Everything in the process seemed simple and easy.
“Everything seemed to be simple and easy”
An advisor talked the reviewer through the process by phone.
“With the person on the phone with me going through the process.”
They found an affordable home insurance policy through Simply Business.
“I was searching for affordable home insurance and obtained one through Simply Business.”
Easy to find and buy, but product worth untested until a claim.
“Easy to find and buy.”
Auto-renewal was repeatedly reactivated despite explicit cancellation requests.
“Basically liars and cheats.”
Website is easy to navigate; reviewer would like agent chat option.
“Easy to navigate and sort out insurance.”
Customer service advisor was polite, helpful and renewal was straightforward.
“Easy to get through to a customer service advisor”
Cover arranged quickly and efficiently; reviewer very satisfied with service.
“Cover very quickly and efficiently arranged,very satisfied with the service”
They responded swiftly and solved the problem promptly.
“Swift response”
Easy to contact, answered queries; first policy and reviewer pleased.
“Easy to contact”
They offered cheap quotes and excellent, helpful customer service.
“The cheapest quotes, but seemingly no catch.”
Process was fast and easy; found the cheapest quote.
“Fast and easy to use and found the cheapest quote”
Long-term customer finds good price and easy phone service.
“good price ,easy to deal with over the phone.”
Whole process of arranging policy and finance was very easy.
“The whole process of arranging the Policy and finance was just so easy!”
Claims team denied an accidental damage claim, offering no settlement.
“I will not be renewing my policy with Simply Business and would certainly not recommend them.”
Insurance obtained in minutes and prices are reasonable.
“It takes a few ,minutes to get your insurance and the prices are reasonable”
Easy to sort out the insurance.
“Easy to sort out”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Business is a UK-based insurance intermediary focused on providing business insurance solutions for small businesses, sole traders and landlords. It offers online quote comparison, policy purchase and basic policy administration, with access to support by phone and web channels. Consumers typically consult Simply Business when they want a fast quote and a single point to compare policies from multiple insurers.