Reviews show consistent praise for Interactive Investor’s phone and helpdesk staff, with multiple reports of patient, knowledgeable advisers resolving queries. Several reviewers value the flat-fee pricing and built-in research tools for self-directed investing. However, there are recurring, specific complaints about transfer delays, IT errors and administrative failures that in some cases caused missed trades or delayed withdrawals. Consumers should weigh the strong customer-service feedback and fee structure against the operational risk reports when deciding whether the platform meets their needs.
Examples from available reviews (Oct 2022 – Feb 2026).
Urgent transfer delays cost the reviewer trades and prompted account closure.
“This has literally cost me thousands as I then missed a trade I wanted to place.”
IT and administration failures delayed pension withdrawal and caused extra costs.
“What was an urgent need to draw benefits delayed by a month.”
Advisor provided supportive, thorough help and organised investment information.
“She was absolutely amazing.”
Platform offers great support, research and competitive fixed fees.
“An excellent platform provider with great support and research facilities”
Most reviews describe attentive, patient and knowledgeable staff who follow up as promised; a small number report failures in admin or delayed processing that undermined trust.
Several reviewers note the flat-fee/competitive fixed-fee approach as good value, while isolated reports cite paid urgent services that still experienced delays.
Users frequently call the platform user-friendly with useful research tools; a minority report login, transaction or IT errors that delayed actions or withdrawals.
Research and platform tools receive positive mentions, but a small sample highlights IT and administrative shortcomings affecting retirements or withdrawals.
Many reviews praise phone support, named advisers and prompt callbacks; a few reviews describe poor admin responses, message tracing issues and delayed replies.
Overall impressions are largely positive, centred on helpful support and perceived value, yet some customers report serious operational problems around transfers and IT.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (2) · Quotes shortened · As of: February 2026
Please contact me on my number using WhatsApp, as I have questions and I am interested in discussing further.
I recently signed up with Interactive Investor and have been pleasantly surprised by the level of service and flexibility offered. As a novice investor, I was worried about managing my shares, funds, and other investment options.
However, their platform is user-friendly and easy to navigate through various investment portfolios. I appreciated the low flat-fee structure which facilitated putting money in different categories without having to worry about high costs.
Moreover, they offer access to a wealth of educational resources such as videos and newsletters that helped me make informed decisions. Though there are occasional technical glitches on rare occasions during transactions but thankfully customer support has been prompt in addressing all my concerns.
Overall, interactive investor has provided an excellent online experience for individual or joint account holder who want control over investments while keeping cost under control. Their tools and services are intuitive whilst also providing depth to research deeper into your choices before investing
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Interactive Investor is a UK online investment platform that offers self-directed investing across ISAs, SIPPs, shares and funds. It is widely used by retail investors and advisers for its subscription-style, flat-fee pricing and integrated research tools. The platform provides dealing, account administration and customer support by phone and secure messaging. Consumers researching Interactive Investor typically look for information on pricing, platform features, customer service and operational reliability.