Reviews show a clear divide: several reviewers experienced positive stays or parking with good on‑site staff and secure facilities, while a larger group report serious operational failures. Many negative reports describe bookings not being honoured at Manchester and other airports, having to pay again on arrival, and difficulty obtaining refunds or meaningful responses. Multiple reviewers say emails produced only automated tickets and no follow‑up; others reference disputed card payments and bank involvement. If you consider booking, verify the supplier who will provide the service, keep payment records, and be prepared to contact your bank promptly if a payment needs disputing.
Examples from available reviews (Dec 2022 – Feb 2026).
Booking parking was easy, staff helpful, and car secure on return.
“I had an excellent experience with Trusted Travel's airport parking service.”
Trusted Travel failed to pay car park and ignored refund requests.
“I received nothing back from Trusted Travel.”
Customer awaiting £25 refund and pursuing bank and fraud resolution.
“They owe me £25”
Warm, attentive staff and excellent dining and facilities throughout.
“the generosity and warm hospitality shown by the management and staff”
Most reviews report service failures around bookings and honoured reservations; a minority praise friendly on‑site staff at parking locations and hotels.
Many reviewers describe losing money or paying twice when bookings were not honoured; a small number note competitive prices for parking.
Frequent reports of bookings not being confirmed or cancelled at short notice; one review mentions an easy website booking experience.
Positive remarks about hotel and caravan cleanliness, comfortable beds and parking security appear, but these come from a small subset of reviews.
Numerous reviews note unanswered emails, automated replies and no substantive refund follow‑up, indicating widespread communication breakdowns.
The majority of reviewers report negative outcomes (failed bookings, extra charges, unresolved refunds), while a minority describe satisfactory stays or parking.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Caravan was clean, comfortable and staff resolved minor issues promptly.
“The caravan was clean and the beds were surprisingly comfortable”
Warm, attentive staff and excellent dining and facilities throughout.
“the generosity and warm hospitality shown by the management and staff”
Reviewer found TUI Hayes unhelpful and untrustworthy.
“Unhelpful, untrustworthy.”
Excellent staff and meals; attractive presentation and décor.
“all meals were excellent”
Trusted Travel failed to pay car park and ignored refund requests.
“I received nothing back from Trusted Travel.”
Reviewer says company went bust but still took customers' money.
“SCAMMERS. GONE BUST BUT TAKE YOUR MONEY”
Company ceased trading so bookings were invalid and refunds problematic.
“Company has ceased trading do not use.”
Trusted Travel bookings not honoured, forcing customers to pay again.
“they would not honour our booking.”
Customer awaiting £25 refund and pursuing bank and fraud resolution.
“They owe me £25”
Booking not confirmed so reviewer lost money and made other arrangements.
“No booking confirmed, so had to do other arrangements”
Car park would not honour Trusted Travel bookings and company didn't reply.
“they were not sending payments to the car park stated.”
Overbooked site, refund promised but not received despite emails.
“DO NOT USE THIS COMPANY!!!!!”
Booking not honoured at Manchester; reviewer paid again and received no reply.
“AVOID! Similar story to previous disgruntled customers.”
Trusted Travel took booking but hadn't paid car park, leaving reviewer out of pocket.
“Manchester Care Park would not honour my Trusted Travel booking”
Car park wouldn't accept Trusted Travel booking so reviewer had to pay again.
“I had to pay to park...”
Fourteen weeks after cancellation, reviewer reports money stolen and no refund.
“14th weeks after cancellation and...they stolen my money!”
Company ceased trading but continued taking bookings, leaving reviewer to pay again.
“This company has ceased trading however continuing to take bookings.”
Company rang to say they'd gone bust and left customer needing alternative parking.
“they had gone bust”
No parking reservation on arrival; had to pay again and received no response.
“there was no parking reservation!”
Company took payment then stopped trading, leaving customers unable to contact them.
“Thieves. Took payment arrived to park car before holiday to find they were no longer trading.”
Trusted Travel failed to show up causing reviewer to pay higher parking costs.
“I lost £87.90”
Reviewer warns company gone out of business and to avoid payment.
“SCAMMERS gone out of business . DO NOT PAY ANYTHING.”
Trusted Travel stopped operating and demanded more money at airport.
“Absolute scammers.”
Someone contacted reviewer asking for cash payment as agent absent, indicating scam.
“asked for £78 to be paid directly to a driver for car parking”
Twelve weeks without reply; reviewer says company stole their money.
“They stolen my money.”
Refund promised after cancellation but reviewer still waiting despite chasing.
“I'm still waiting”
Reviewer still awaiting payment and considering small claims against company.
“i am still awaiting payment and have threatened small claims action”
Trusted Travel didn't pay car park and customers had to pay again.
“Do not use trusted travel!!”
Toad parking wouldn't accept Trusted Travel bookings; reviewer paid again and received no reply.
“bookings are not being accepted from trusted travel”
Trusted Travel hadn't paid the car park so reviewer had to pay again.
“I then had to pay another £69 to park my car”
Car park refused Trusted Travel bookings, forcing reviewer to pay more and fuming.
“I was advised I had to pay £48 to leave my car”
Company takes money, fails to refund, and doesn't respond to emails.
“They take your money”
Trusted Travel gone bust, so reviewer had to pay again with no reply.
“paid for parking through trusted travel got to parking they said trusted travel gone bust”
Trusted Travel didn't pay parking company, causing reviewer extra cost and stress.
“They didn't pay the parking company and I had to pay for the parking again.”
Trusted Travel failed to arrange parking, leading to large unexpected charges and disputes.
“we had to pay the parking fee of £224.25 to exit the car park.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trusted Travel is a travel-booking intermediary known for selling airport parking and holiday reservations online. People researching the company should verify current trading status, confirm who the supplier of a booking is, and check accepted payment and refund procedures before booking.