Reviews Analysed
21
We Collect & Analyse Reviews
Trusted Travel
Experiences & Reviews
Trusted Travel is a travel-booking intermediary known for selling airport parking and holiday reservations online. People researching the company should verify current trading status, confirm who the supplier of a booking is, and check accepted payment and refund procedures before booking.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
30d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviews report service failures around bookings and honoured reservations; a minority praise friendly on‑site staff at parking locations and hotels.
Share
Weak
21%
💰
Value for money
Many reviewers describe losing money or paying twice when bookings were not honoured; a small number note competitive prices for parking.
Share
Weak
18%
⚡
User experience
Frequent reports of bookings not being confirmed or cancelled at short notice; one review mentions an easy website booking experience.
Share
Weak
17%
🔧
Product quality
Positive remarks about hotel and caravan cleanliness, comfortable beds and parking security appear, but these come from a small subset of reviews.
Share
Mixed
4%
📞
Communication
Numerous reviews note unanswered emails, automated replies and no substantive refund follow‑up, indicating widespread communication breakdowns.
Share
Weak
16%
⭐
Overall experience
The majority of reviewers report negative outcomes (failed bookings, extra charges, unresolved refunds), while a minority describe satisfactory stays or parking.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Great Service from Trusted Travel’s Airport Parking Team
"I recently used Trusted Travel to book airport parking and was pleasantly surprised with their service. The website was easy to navigate and I found a fantastic price for my parking at Manchester Airport. On the day of my departure, getting to the car park was straightforward and there were helpful signs directing me where to go. The staff at the car park were friendly and efficient, ensuring that I had all the information I needed before leaving my vehicle. Upon return from my trip, it was reassuring to see that security measures such as CCTV were in place. My car was exactly as I left it and checking out of the car park only took a few minutes. Overall, I had an excellent experience with Trusted Travel's airport parking service. Their competitive prices combined with great customer service make them a top choice for anyone traveling on a budget."
Beatty
Collected.reviews
Dec 08, 2022
Featured for: positive parking, website and security
Trusted Travel do not operate - do not use
"This company is not operating. The parking could not be honoured by the actual car park company as they had not received payments from Trusted Travel...."
Steve
Trustpilot
Sep 30, 2025
Featured for: booking not honoured; no responses
Made a booking with Manchester Airport…
"Made a booking with Manchester Airport Parking ( who are in court as scammers ) listed as Opitech or trusted travel.com They owe me £25 Glad it’s only..."
LOWE
Trustpilot
Sep 30, 2025
Featured for: mentions owed money and fraud
Our stay at Electra Hotels in Rhodes…
"Our stay at Electra Hotels in Rhodes was truly a remarkable experience that surpassed all of our expectations. From the very moment we arrived, the ge..."
idris Hazzan
Trustpilot
Sep 30, 2025
Featured for: detailed hotel praise; service and facilities
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
chris
trustpilot.com
Sep 30, 2025
Amazing holiday park.
This was our second trip to the parkdean site at California cliffs in scatby and it was great. The caravan had a couple of minor problems which were f...
i
idris Hazzan
trustpilot.com
Sep 30, 2025
Our stay at Electra Hotels in Rhodes…
Our stay at Electra Hotels in Rhodes was truly a remarkable experience that surpassed all of our expectations. From the very moment we arrived, the ge...
M
Mark Williams
trustpilot.com
Sep 30, 2025
TUI Hayes
TUI Hayes. Unhelpf...
C
Customer
trustpilot.com
Sep 30, 2025
Abergwuan Hotel
Great hotel, staff are superb, all meals were excellent, both in preparation and presentation. Well presented internally, some rooms being...
S
Steve
trustpilot.com
Sep 30, 2025
Trusted Travel do not operate - do not use
This company is not operating. The parking could not be honoured by the actual car park company as they had not received payments from Trusted Travel....
J
John schofield
trustpilot.com
Sep 30, 2025
SCAMMERS
SCAMMERS. GONE BUST...
H
Hash
trustpilot.com
Sep 30, 2025
Company has ceased trading do not use.
Company has ceased trading do not use. If you booked with them like me your booking means nothing and you will have have to pay again if they have spa...
M
Malcolm Day
trustpilot.com
Sep 30, 2025
Criminal Car parking companies.
As with other reviews we booked through Trusted travel when we arrived at Manchester, care parks informed us that they would not honour our booking. W...
L
LOWE
trustpilot.com
Sep 30, 2025
Made a booking with Manchester Airport…
Made a booking with Manchester Airport Parking ( who are in court as scammers ) listed as Opitech or trusted travel.com They owe me £25 Glad it’s only...
C
Customer
trustpilot.com
Sep 30, 2025
No booking confirmed, Money Lost!!!
No booking confirmed, so had to do other arrangements on last minut...
D
David Harmer
trustpilot.com
Sep 30, 2025
AVOID this company
AVOID this company. Had to give 1 star but that is 1 too many. When we arrived at the designated park, we were told that they were no longer honouring...
M
Mr Philip Dale
trustpilot.com
Sep 30, 2025
DO NOT USE THIS COMPANY!!!!!
DO NOT USE THIS COMPANY!!!!!, on arrival at site we were not allowed in as they said they were overbooked and a different company look manage the site...
S
Sue Mcluskie
trustpilot.com
Sep 30, 2025
AVOID
AVOID! Similar story to previous disgruntled customers. This company are definitely NOT to be trusted. We booked and payed £70 for airport parking at...
J
Julie Read
trustpilot.com
Sep 30, 2025
Absolute disgrace. Scam. Avoid like the plague!
I booked airport parking with Trusted Travel (TT) at Manchester Airport 10/11/23-26/11/23. A few days prior to 10/11/23, to be sure of my directions t...
T
Tony Prior
trustpilot.com
Sep 30, 2025
Booked airport parking at Manchester…
Booked airport parking at Manchester and on arrival I was told the carpark no longer trades with TRUSTED TRAVEL. I ha...
M
Marek Matczak
trustpilot.com
Sep 30, 2025
14th weeks after cancellation and…
14th weeks after cancellation...
J
Jenna Anderson
trustpilot.com
Sep 30, 2025
Company ceased trading!
This company has ceased trading however continuing to take bookings. I made a reservation to use Toad Road car parking through 'Trusted Travel' only t...
j
julia wilks
trustpilot.com
Sep 30, 2025
We booked 2 weeks parking in May
We booked 2 weeks parking in May, for the first 2 weeks in December. Half a hour before we were due at the parking we got a phone call to say they had...
D
Donna Lister
trustpilot.com
Sep 30, 2025
CROOKS
Arrived in Manchester’s Toad parking location, ready for a break to Spain to be faced with the horror that there was no parking reservation! The lady...
M
MICK MARSHALL
trustpilot.com
Sep 30, 2025
Thieves
Thieves. Took payment arrived to park car before holiday to find they were no longer trading. No way to contact...
Conclusion
Reviews show a clear divide: several reviewers experienced positive stays or parking with good on‑site staff and secure facilities, while a larger group report serious operational failures. Many negative reports describe bookings not being honoured at Manchester and other airports, having to pay again on arrival, and difficulty obtaining refunds or meaningful responses. Multiple reviewers say emails produced only automated tickets and no follow‑up; others reference disputed card payments and bank involvement. If you consider booking, verify the supplier who will provide the service, keep payment records, and be prepared to contact your bank promptly if a payment needs disputing.