Many reviewers say bookings were not honoured and payments were taken without the promised service or a refund. Many describe arriving at car parks or airports and being told to pay again. A minority praise clean rooms, comfortable beds, and helpful staff. Overall, reviews split between payment-related service failures and a few positive on-site stays.
Examples from available reviews (Dec 2022 – Mar 2026).
Company ceased trading but continued taking bookings, leaving reviewer to pay again.
“This company has ceased trading however continuing to take bookings.”
Trusted Travel failed to pay car park and ignored refund requests.
“I received nothing back from Trusted Travel.”
Caravan was clean, comfortable and staff resolved minor issues promptly.
“The caravan was clean and the beds were surprisingly comfortable”
Excellent staff and meals; attractive presentation and décor.
“all meals were excellent”
The main issue is bookings not being honoured. Several reviewers say the company stopped trading or did not pay car parks, leaving them to find other options on arrival. A smaller number describe staff at the property fixing problems quickly.
Many reviewers say they lost money or had to pay again at higher rates because the booking did not work. A few report fair or good value when parking went as planned or when on-site services met expectations. Mentions of good value are rare compared with reports of financial loss.
Many accounts describe stress, last-minute changes, and surprise charges at airports or car parks. Some reviewers describe simple bookings, helpful staff, and secure parking on return. Reviews strongly contrast disrupted travel-day experiences with a few smooth visits.
The positive notes focus on clean caravans, comfortable beds, and well-presented meals at specific places. Only a few reviews include these product-level compliments. Most feedback focuses on service delivery rather than the condition of the product.
Many reviewers say emails went unanswered and refund requests after cancellation were not resolved. Several mention long waits and promised refunds that never arrived. A small number report quick communication and welcoming staff.
Most reviews read as negative because of payment and fulfilment problems. Occasional positive comments about cleanliness, food, and helpful staff sit alongside frequent complaints about unhonoured bookings and money not returned. The result is a sharply split overall view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Caravan was clean, comfortable and staff resolved minor issues promptly.
“The caravan was clean and the beds were surprisingly comfortable”
Warm, attentive staff and excellent dining and facilities throughout.
“the generosity and warm hospitality shown by the management and staff”
Reviewer found TUI Hayes unhelpful and untrustworthy.
“Unhelpful, untrustworthy.”
Excellent staff and meals; attractive presentation and décor.
“all meals were excellent”
Trusted Travel failed to pay car park and ignored refund requests.
“I received nothing back from Trusted Travel.”
Reviewer says company went bust but still took customers' money.
“SCAMMERS. GONE BUST BUT TAKE YOUR MONEY”
Company ceased trading so bookings were invalid and refunds problematic.
“Company has ceased trading do not use.”
Trusted Travel bookings not honoured, forcing customers to pay again.
“they would not honour our booking.”
Customer awaiting £25 refund and pursuing bank and fraud resolution.
“They owe me £25”
Booking not confirmed so reviewer lost money and made other arrangements.
“No booking confirmed, so had to do other arrangements”
Car park would not honour Trusted Travel bookings and company didn't reply.
“they were not sending payments to the car park stated.”
Overbooked site, refund promised but not received despite emails.
“DO NOT USE THIS COMPANY!!!!!”
Booking not honoured at Manchester; reviewer paid again and received no reply.
“AVOID! Similar story to previous disgruntled customers.”
Trusted Travel took booking but hadn't paid car park, leaving reviewer out of pocket.
“Manchester Care Park would not honour my Trusted Travel booking”
Car park wouldn't accept Trusted Travel booking so reviewer had to pay again.
“I had to pay to park...”
Fourteen weeks after cancellation, reviewer reports money stolen and no refund.
“14th weeks after cancellation and...they stolen my money!”
Company ceased trading but continued taking bookings, leaving reviewer to pay again.
“This company has ceased trading however continuing to take bookings.”
Company rang to say they'd gone bust and left customer needing alternative parking.
“they had gone bust”
No parking reservation on arrival; had to pay again and received no response.
“there was no parking reservation!”
Company took payment then stopped trading, leaving customers unable to contact them.
“Thieves. Took payment arrived to park car before holiday to find they were no longer trading.”
Trusted Travel failed to show up causing reviewer to pay higher parking costs.
“I lost £87.90”
Reviewer warns company gone out of business and to avoid payment.
“SCAMMERS gone out of business . DO NOT PAY ANYTHING.”
Trusted Travel stopped operating and demanded more money at airport.
“Absolute scammers.”
Someone contacted reviewer asking for cash payment as agent absent, indicating scam.
“asked for £78 to be paid directly to a driver for car parking”
Twelve weeks without reply; reviewer says company stole their money.
“They stolen my money.”
Refund promised after cancellation but reviewer still waiting despite chasing.
“I'm still waiting”
Reviewer still awaiting payment and considering small claims against company.
“i am still awaiting payment and have threatened small claims action”
Trusted Travel didn't pay car park and customers had to pay again.
“Do not use trusted travel!!”
Toad parking wouldn't accept Trusted Travel bookings; reviewer paid again and received no reply.
“bookings are not being accepted from trusted travel”
Trusted Travel hadn't paid the car park so reviewer had to pay again.
“I then had to pay another £69 to park my car”
Car park refused Trusted Travel bookings, forcing reviewer to pay more and fuming.
“I was advised I had to pay £48 to leave my car”
Company takes money, fails to refund, and doesn't respond to emails.
“They take your money”
Trusted Travel gone bust, so reviewer had to pay again with no reply.
“paid for parking through trusted travel got to parking they said trusted travel gone bust”
Trusted Travel didn't pay parking company, causing reviewer extra cost and stress.
“They didn't pay the parking company and I had to pay for the parking again.”
Trusted Travel failed to arrange parking, leading to large unexpected charges and disputes.
“we had to pay the parking fee of £224.25 to exit the car park.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trusted Travel is a travel booking business that sells travel-related services through an online platform. It manages reservations, takes online payments, and handles customer accounts for travellers. Similar companies typically provide booking confirmations, electronic receipts, and customer support channels. Details about the company should be checked against official filings, its website, and registered contact information.