Many reviewers say bookings were not honoured and payments were taken without the promised service or a refund. Many describe arriving at car parks or airports and being told to pay again. A minority praise clean rooms, comfortable beds, and helpful staff. Overall, reviews split between payment-related service failures and a few positive on-site stays.
Examples from available reviews (Dec 2022 – Mar 2026).
Company ceased trading but continued taking bookings, leaving reviewer to pay again.
“This company has ceased trading however continuing to take bookings.”
Trusted Travel failed to pay car park and ignored refund requests.
“I received nothing back from Trusted Travel.”
Caravan was clean, comfortable and staff resolved minor issues promptly.
“The caravan was clean and the beds were surprisingly comfortable”
Excellent staff and meals; attractive presentation and décor.
“all meals were excellent”
The main issue is bookings not being honoured. Several reviewers say the company stopped trading or did not pay car parks, leaving them to find other options on arrival. A smaller number describe staff at the property fixing problems quickly.
Many reviewers say they lost money or had to pay again at higher rates because the booking did not work. A few report fair or good value when parking went as planned or when on-site services met expectations. Mentions of good value are rare compared with reports of financial loss.
Many accounts describe stress, last-minute changes, and surprise charges at airports or car parks. Some reviewers describe simple bookings, helpful staff, and secure parking on return. Reviews strongly contrast disrupted travel-day experiences with a few smooth visits.
The positive notes focus on clean caravans, comfortable beds, and well-presented meals at specific places. Only a few reviews include these product-level compliments. Most feedback focuses on service delivery rather than the condition of the product.
Many reviewers say emails went unanswered and refund requests after cancellation were not resolved. Several mention long waits and promised refunds that never arrived. A small number report quick communication and welcoming staff.
Most reviews read as negative because of payment and fulfilment problems. Occasional positive comments about cleanliness, food, and helpful staff sit alongside frequent complaints about unhonoured bookings and money not returned. The result is a sharply split overall view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
I recently used Trusted Travel to book airport parking and was pleasantly surprised with their service. The website was easy to navigate and I found a fantastic price for my parking at Manchester Airport.
On the day of my departure, getting to the car park was straightforward and there were helpful signs directing me where to go. The staff at the car park were friendly and efficient, ensuring that I had all the information I needed before leaving my vehicle.
Upon return from my trip, it was reassuring to see that security measures such as CCTV were in place. My car was exactly as I left it and checking out of the car park only took a few minutes.
Overall, I had an excellent experience with Trusted Travel's airport parking service. Their competitive prices combined with great customer service make them a top choice for anyone traveling on a budget.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trusted Travel is a travel booking business that sells travel-related services through an online platform. It manages reservations, takes online payments, and handles customer accounts for travellers. Similar companies typically provide booking confirmations, electronic receipts, and customer support channels. Details about the company should be checked against official filings, its website, and registered contact information.