Reviews show a clear divide: several reviewers experienced positive stays or parking with good on‑site staff and secure facilities, while a larger group report serious operational failures. Many negative reports describe bookings not being honoured at Manchester and other airports, having to pay again on arrival, and difficulty obtaining refunds or meaningful responses. Multiple reviewers say emails produced only automated tickets and no follow‑up; others reference disputed card payments and bank involvement. If you consider booking, verify the supplier who will provide the service, keep payment records, and be prepared to contact your bank promptly if a payment needs disputing.
Examples from available reviews (Dec 2022 – Feb 2026).
Booking parking was easy, staff helpful, and car secure on return.
“I had an excellent experience with Trusted Travel's airport parking service.”
Trusted Travel failed to pay car park and ignored refund requests.
“I received nothing back from Trusted Travel.”
Customer awaiting £25 refund and pursuing bank and fraud resolution.
“They owe me £25”
Warm, attentive staff and excellent dining and facilities throughout.
“the generosity and warm hospitality shown by the management and staff”
Most reviews report service failures around bookings and honoured reservations; a minority praise friendly on‑site staff at parking locations and hotels.
Many reviewers describe losing money or paying twice when bookings were not honoured; a small number note competitive prices for parking.
Frequent reports of bookings not being confirmed or cancelled at short notice; one review mentions an easy website booking experience.
Positive remarks about hotel and caravan cleanliness, comfortable beds and parking security appear, but these come from a small subset of reviews.
Numerous reviews note unanswered emails, automated replies and no substantive refund follow‑up, indicating widespread communication breakdowns.
The majority of reviewers report negative outcomes (failed bookings, extra charges, unresolved refunds), while a minority describe satisfactory stays or parking.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
I recently used Trusted Travel to book airport parking and was pleasantly surprised with their service. The website was easy to navigate and I found a fantastic price for my parking at Manchester Airport.
On the day of my departure, getting to the car park was straightforward and there were helpful signs directing me where to go. The staff at the car park were friendly and efficient, ensuring that I had all the information I needed before leaving my vehicle.
Upon return from my trip, it was reassuring to see that security measures such as CCTV were in place. My car was exactly as I left it and checking out of the car park only took a few minutes.
Overall, I had an excellent experience with Trusted Travel's airport parking service. Their competitive prices combined with great customer service make them a top choice for anyone traveling on a budget.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trusted Travel is a travel-booking intermediary known for selling airport parking and holiday reservations online. People researching the company should verify current trading status, confirm who the supplier of a booking is, and check accepted payment and refund procedures before booking.