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We Collect & Analyse Reviews

Travelodge
Experiences & Reviews

Travelodge is a UK-based budget hotel chain operating across the United Kingdom and Ireland. It provides economy rooms aimed at leisure and business travellers, with a focus on straightforward amenities, online booking and a presence near transport hubs and town centres. People searching for Travelodge reviews commonly look for practical information on staff, room standards, pricing and accessibility for specific locations.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 29d
Overall Rating
1.9

Our Analysis

🎯

Service quality

Frequent reports of unfriendly, dismissive or understaffed reception teams; some individual sites receive clear praise for helpful staff.

Share
19%
Weak
💰

Value for money

Many reviewers mention extra charges, perceived overpricing and poor value for add‑ons such as room selection, parking and booking amendments.

Share
10%
Weak

User experience

Consistent practical issues: online booking and account problems, noisy locations, and rushed housekeeping affecting guests' stays.

Share
24%
Weak
🔧

Product quality

Repeated complaints about room condition: noise, heating/air‑con problems, bathroom issues and occasional cleanliness failures; some stays report clean, comfortable rooms.

Share
11%
Weak
📞

Communication

Multiple reports of costly or ineffective customer service lines, difficulty escalating complaints and account onboarding failures.

Share
12%
Weak

Overall experience

Overall impressions from these reviews lean negative, with many unhappy stays but a minority describing positive, staff‑led experiences.

Share
24%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

j
jon .
trustpilot.com Sep 30, 2025

Stayed Monday 29th September Cardiff…

Stayed Monday 29th September Cardiff Central Queens street, Room 305. Still awake at 2:30am due to the thumping bass from the pub opposite. I went to...

D
Diane
trustpilot.com Sep 30, 2025

Money for room doesn't match quality

Mines was in Stirling I didn't want my full name exposed on their website ,my experience was a nice clean room , and location spot on , but for the mo...

C
Customer
trustpilot.com Sep 30, 2025

Customer service number costs

Not many companies charge for customer service but travelodge does on their paid business line. C...

J
Julie Rossiter
trustpilot.com Sep 30, 2025

Just Do Not Visit Travelodges at All.

Just Do Not Visit Travelodges at All. I am a severely disabled adult who needs to travel with a carer. The response to my first complaint about bookin...

J
Joxxx
trustpilot.com Sep 30, 2025

Stayed at Macclesfield Central

Stayed at Macclesfield Central. Bed at one side of the room, large space with nothing in it. All floor boards creaked and some very bendy. Tiny shower...

S
Steven Jermy
trustpilot.com Sep 30, 2025

Abjectly bad customer onboarding service.

I made the mistake of choosing Travelodge for a short overnight stay, on the way home from Heathrow to Cornwall. I've now given up trying to get mysel...

M
Melanie Rust
trustpilot.com Sep 30, 2025

Don’t bother

Horrible! I’ll be sticking with Premiere in from now on! Stayed at Solihull for 1 night, Thank god it was only 1! The welcome was about as friendly as...

K
K M
trustpilot.com Sep 30, 2025

My first review ever written

I wouldn’t ever bother with writing a review about anything honestly but obviously I am right now and I hope this gets recognised and appraised, Steph...

I
Ihate Thefrostieskid
trustpilot.com Sep 30, 2025

Travelodge customer service

My partner made a booking for a Travelodge in Manchester and she booked the wrong one so when I realised this i got intouch with customer service to c...

C
Caroline, Rotherham
trustpilot.com Sep 30, 2025

Great one-night stay over!

We decided at the last minute to stay overnight in St.Annes-on-Sea to reminisce our childhood holidays and see the Blackpool illuminations. Struggling...

M
Monica Sims
trustpilot.com Sep 30, 2025

Appalling

Appalling! Customer service is absolutely dreadful. If you book a saver room you don’t have a chance to get a refund, no matter the circumstances. You...

M
Mrs Rixon
trustpilot.com Sep 30, 2025

Frequent user

Use Travelodge a great deal, would be nice if offers were for places you actually want to go. For instance I go to Leicester where my Son lives, a cou...

J
Justin Carr
trustpilot.com Sep 30, 2025

Travelodge con

So the latest con by Travelodge is after you book a room they send an email the day you check in saying “it’s time to choose your room” and guess what...

M
Miffer Smith
trustpilot.com Sep 30, 2025

My fault but Travelodge are no help

I spend thousands of pounds a year with Travelodge and cant complain you get what you pay for i just booked the wrong hotel location by mistake so I p...

D
Dafydd Williams
trustpilot.com Sep 30, 2025

DON’T PARK IN THIS CAR PARK, Travelodge don’t Care

I was staying at Travelodge London Farringdon in August due to hospital appointments which is not that far from the hotel. During my stay my car was b...

C
Chris j
trustpilot.com Sep 30, 2025

Travelodge speke Liverpool

Travelodge speke Liverpool Spent a night at the hotel and the staff really friendly and helpful hotel room was very nice and clean and the bed comfy ....

T
TJD
trustpilot.com Sep 30, 2025

Tamworth Central

Great staff who are very friendly, polite and helpful but the hotel has faults. It is next to a busy road or a train line, depends where you are. I st...

M
M Dodd
trustpilot.com Sep 30, 2025

Don’t book this travelodge

Usually I would book with one of the Competitors however after seeing the new. advertisements suggesting the new travelodges it was decided that the v...

W
Wayne Bradshaw
trustpilot.com Sep 30, 2025

Shocking customer care, give them a miss

Shocking customer care, waste of time and would never recommend or use them again, the website got the booking dates wrong kept going bk and forth. No...

T
Tracey
trustpilot.com Sep 30, 2025

Unashamed exploitation

I called Travelodge to change a booking from Dec 25 to Oct 25. Aside from the admin fee of £12.50, I was told that there would be an additional...

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Conclusion

Reviewers report a pattern of customer service and communication problems, plus frequent complaints about extra fees and room issues such as noise or poor bathroom standards. A minority of guests highlight helpful, friendly staff and clean, comfortable rooms at specific hotels. If you are considering Travelodge, check recent reviews for the exact property you plan to book, verify parking and add‑on fees, and confirm accessibility arrangements in advance. For non‑refundable or saver bookings, be aware of amendment and cancellation policies described by reviewers.