Reviewers report a pattern of customer service and communication problems, plus frequent complaints about extra fees and room issues such as noise or poor bathroom standards. A minority of guests highlight helpful, friendly staff and clean, comfortable rooms at specific hotels. If you are considering Travelodge, check recent reviews for the exact property you plan to book, verify parking and add‑on fees, and confirm accessibility arrangements in advance. For non‑refundable or saver bookings, be aware of amendment and cancellation policies described by reviewers.
Examples from available reviews (Feb 2023 – Feb 2026).
Staff Steph, Carmen and Melody provided exceptional care and hospitality.
“have made my stay worth appreciating massively”
Severely disabled guest experienced unhelpful staff, poor cleanliness, and extra charges.
“we really don't care”
Room disturbed by pub bass; reception refused to help or relocate.
“Both reception staff were unhelpful to the point of being dismissive.”
Change fees far exceed original booking cost, seen as exploitative.
“Aside from the admin fee of £12.50, I was told that there would be an additional cost of £69.”
Frequent reports of unfriendly, dismissive or understaffed reception teams; some individual sites receive clear praise for helpful staff.
Many reviewers mention extra charges, perceived overpricing and poor value for add‑ons such as room selection, parking and booking amendments.
Consistent practical issues: online booking and account problems, noisy locations, and rushed housekeeping affecting guests' stays.
Repeated complaints about room condition: noise, heating/air‑con problems, bathroom issues and occasional cleanliness failures; some stays report clean, comfortable rooms.
Multiple reports of costly or ineffective customer service lines, difficulty escalating complaints and account onboarding failures.
Overall impressions from these reviews lean negative, with many unhappy stays but a minority describing positive, staff‑led experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff Jessica and Lynn provided professional, caring assistance and clean room.
“Jessica assisted with our online booking with ease and professionalism.”
Staff Jessica and Lynn provided professional, caring assistance and clean room.
“Jessica assisted with our online booking with ease and professionalism.”
Site double-booked dates and customer service refused refund for mistake.
“contact travelodge basically said tough won't refund mistaken room”
Site double-booked dates and customer service refused refund for mistake.
“contact travelodge basically said tough won't refund mistaken room”
Head office staff refused urgent amendment and hung up on customer.
“put the phone down on me”
Head office staff refused urgent amendment and hung up on customer.
“put the phone down on me”
Room filthy with urine and human excrement; staff reacted inappropriately.
“There was a pee stain in one of my contractors beds”
Room filthy with urine and human excrement; staff reacted inappropriately.
“There was a pee stain in one of my contractors beds”
Natalie provided excellent, friendly service; hotel was clean and welcoming.
“Natalie who was absolutely fantastic.”
Natalie provided excellent, friendly service; hotel was clean and welcoming.
“Natalie who was absolutely fantastic.”
Efficient and friendly receptionist made a positive impression on stay.
“very effecient and friendly receptionist”
Efficient and friendly receptionist made a positive impression on stay.
“very effecient and friendly receptionist”
Window frame collapsed causing wrist injuries; customer service denied liability.
“they are not liable for my injury”
Window frame collapsed causing wrist injuries; customer service denied liability.
“they are not liable for my injury”
Charged £15 for early check-in, unhelpful customer service and stained bath.
“Was told i would have to pay £15 for an early checkin as no storage area”
Charged £15 for early check-in, unhelpful customer service and stained bath.
“Was told i would have to pay £15 for an early checkin as no storage area”
Overcharged for booking; customer services unhelpful though cancellation yielded refund.
“Customer services were unable to resolve the fact I had been overcharged for a 2 night booking.”
Overcharged for booking; customer services unhelpful though cancellation yielded refund.
“Customer services were unable to resolve the fact I had been overcharged for a 2 night booking.”
Booked wrong date; customer service refused to change or refund booking.
“They replied saying they were unable to refund or change the booking as the date had passed.”
Booked wrong date; customer service refused to change or refund booking.
“They replied saying they were unable to refund or change the booking as the date had passed.”
Calls to hotel incur high per-minute charges resulting in expensive bills.
“It turns out that Travelodge have made it cost over .80p per minute to call them!!!!”
Calls to the hotel incurred high charges and were frequently on hold.
“Travelodge have made it cost over .80p per minute to call them!!!!”
Could not change or refund booking after no-show; support would not help.
“neither they didn’t want to refund my money nor change my booking date”
Travelodge refused to refund or change my booking date after non-attendance.
“neither they didn’t want to refund my money nor change my booking date”
Reception unattended for 35 minutes with staff working alone and unhelpful.
“35 minutes I spent looking at a sign saying back in 5 minutes at reception”
Reception was unattended for 35 minutes and staff were working alone.
“back in 5 minutes at reception”
Charged for early check-in, poor Wi‑Fi, noisy thin walls and unclean shower.
“You only had 1/2 an hour free WI-FI after that you are charged which is really penny-pinching !”
Small, unclean room, noisy walls and an unhelpful receptionist marred the stay.
“shower tray was not clean in the room.”
Professional staff, clean rooms and comfortable beds ensured great stay.
“Room is clean and smells fresh”
Clean, comfortable rooms with professional staff and easy check-in.
“Bed was so comfy and we had the best sleep ever.”
Kasey provided excellent, helpful and knowledgeable assistance at Seaton Burn.
“Kasey at Seaton Burn was amazing.”
Staff member Kasey was very helpful and knowledgeable about the area.
“Kasey at Seaton Burn was amazing.”
Friendly, helpful staff across front desk and bar exceeded expectations.
“service from the front desk to the bar and cafe was amazing”
Staff across the hotel provided excellent service and exceeded expectations.
“service from the front desk to the bar and cafe was amazing”
Date accidentally changed when amending extras and staff refused to help.
“If you amend your extras beware it can change your date.”
Booking date error forced rebooking; staff refused to resolve or refund.
“So they refused to change my booking.”
Spacious rooms but inconsistent staff professionalism despite standout employee Jazzy.
“The rooms at Travelodge Birmingham Central are spacious and comfortable”
Rooms are spacious, but staff professionalism is inconsistent.
“staff professionalism definitely needs improvement.”
Hotel allows dogs but nearby breakfast venue restricts dogs until noon inconvenience.
“dogs aren’t allowed in the Harvester until 12pm!”
Hotel allowed dogs in rooms but lacked breakfast arrangements for dog owners.
“dogs aren’t allowed in the Harvester until 12pm!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Travelodge is a UK-based budget hotel chain operating across the United Kingdom and Ireland. It provides economy rooms aimed at leisure and business travellers, with a focus on straightforward amenities, online booking and a presence near transport hubs and town centres. People searching for Travelodge reviews commonly look for practical information on staff, room standards, pricing and accessibility for specific locations.