Reviewers often single out staff by name for friendly, efficient help, along with clean, comfortable rooms. Many guests also describe booking mistakes that were not fixed, plus refusals to refund or amend reservations. Several accounts mention cleanliness slips, maintenance problems, and one report of an injury. Some reviewers also point to call charges and website booking errors.
Examples from available reviews (Feb 2023 – Mar 2026).
Natalie provided excellent, friendly service; hotel was clean and welcoming.
“Natalie who was absolutely fantastic.”
Room filthy with urine and human excrement; staff reacted inappropriately.
“There was a pee stain in one of my contractors beds”
Booked wrong date; customer service refused to change or refund booking.
“They replied saying they were unable to refund or change the booking as the date had passed.”
Calls to the hotel incurred high charges and were frequently on hold.
“Travelodge have made it cost over .80p per minute to call them!!!!”
Reviewers repeatedly praise named employees for helpful check-in and personal attention. At the same time, many describe front-desk or head-office staff refusing changes, hanging up, or leaving reception unattended. Together, these accounts point to strong individuals but uneven service from the wider organisation.
Guests mention several add-on costs, including early check-in, room choice, parking, and paid Wi‑Fi, and say these reduce value. Several also describe change fees and admin charges they felt were out of proportion to the original booking price. A small number still say the price was reasonable for what they got.
Customers describe booking problems such as dates changing by mistake and an onboarding process that stops account registration. Multiple reviewers say that when they contacted staff, website or booking errors were not corrected. Separately, several positive reviews mention easy check-in and comfortable beds.
Many reviews describe room cleanliness issues, stained bedding, noisy heating, and thin walls that disrupted sleep. Others mention maintenance faults, small or poorly working showers, and a window-frame incident said to have caused injury. Some guests, however, report clean, comfortable rooms with good beds and tidy bathrooms.
Several reviewers complain about high per-minute phone charges and long waits on customer-service lines. Others say the website gave the wrong booking dates and customer care did not fix it. A few comments also point to practical limits, including non-refundable saver rates and local breakfast rules for dogs.
Reviews split between very positive stays linked to specific staff and very negative stays tied to billing, cleanliness, and unresolved booking problems. The biggest negatives are refused refunds and weak responses when customers report errors or incidents. The main positives are quick, named staff support and comfortable rooms when local teams keep standards in place.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Staff Jessica and Lynn provided professional, caring assistance and clean room.
“Jessica assisted with our online booking with ease and professionalism.”
Staff Jessica and Lynn provided professional, caring assistance and clean room.
“Jessica assisted with our online booking with ease and professionalism.”
Site double-booked dates and customer service refused refund for mistake.
“contact travelodge basically said tough won't refund mistaken room”
Site double-booked dates and customer service refused refund for mistake.
“contact travelodge basically said tough won't refund mistaken room”
Head office staff refused urgent amendment and hung up on customer.
“put the phone down on me”
Head office staff refused urgent amendment and hung up on customer.
“put the phone down on me”
Room filthy with urine and human excrement; staff reacted inappropriately.
“There was a pee stain in one of my contractors beds”
Room filthy with urine and human excrement; staff reacted inappropriately.
“There was a pee stain in one of my contractors beds”
Natalie provided excellent, friendly service; hotel was clean and welcoming.
“Natalie who was absolutely fantastic.”
Natalie provided excellent, friendly service; hotel was clean and welcoming.
“Natalie who was absolutely fantastic.”
Efficient and friendly receptionist made a positive impression on stay.
“very effecient and friendly receptionist”
Efficient and friendly receptionist made a positive impression on stay.
“very effecient and friendly receptionist”
Window frame collapsed causing wrist injuries; customer service denied liability.
“they are not liable for my injury”
Window frame collapsed causing wrist injuries; customer service denied liability.
“they are not liable for my injury”
Charged £15 for early check-in, unhelpful customer service and stained bath.
“Was told i would have to pay £15 for an early checkin as no storage area”
Charged £15 for early check-in, unhelpful customer service and stained bath.
“Was told i would have to pay £15 for an early checkin as no storage area”
Overcharged for booking; customer services unhelpful though cancellation yielded refund.
“Customer services were unable to resolve the fact I had been overcharged for a 2 night booking.”
Overcharged for booking; customer services unhelpful though cancellation yielded refund.
“Customer services were unable to resolve the fact I had been overcharged for a 2 night booking.”
Booked wrong date; customer service refused to change or refund booking.
“They replied saying they were unable to refund or change the booking as the date had passed.”
Booked wrong date; customer service refused to change or refund booking.
“They replied saying they were unable to refund or change the booking as the date had passed.”
Calls to hotel incur high per-minute charges resulting in expensive bills.
“It turns out that Travelodge have made it cost over .80p per minute to call them!!!!”
Calls to the hotel incurred high charges and were frequently on hold.
“Travelodge have made it cost over .80p per minute to call them!!!!”
Could not change or refund booking after no-show; support would not help.
“neither they didn’t want to refund my money nor change my booking date”
Travelodge refused to refund or change my booking date after non-attendance.
“neither they didn’t want to refund my money nor change my booking date”
Reception unattended for 35 minutes with staff working alone and unhelpful.
“35 minutes I spent looking at a sign saying back in 5 minutes at reception”
Reception was unattended for 35 minutes and staff were working alone.
“back in 5 minutes at reception”
Charged for early check-in, poor Wi‑Fi, noisy thin walls and unclean shower.
“You only had 1/2 an hour free WI-FI after that you are charged which is really penny-pinching !”
Small, unclean room, noisy walls and an unhelpful receptionist marred the stay.
“shower tray was not clean in the room.”
Professional staff, clean rooms and comfortable beds ensured great stay.
“Room is clean and smells fresh”
Clean, comfortable rooms with professional staff and easy check-in.
“Bed was so comfy and we had the best sleep ever.”
Kasey provided excellent, helpful and knowledgeable assistance at Seaton Burn.
“Kasey at Seaton Burn was amazing.”
Staff member Kasey was very helpful and knowledgeable about the area.
“Kasey at Seaton Burn was amazing.”
Friendly, helpful staff across front desk and bar exceeded expectations.
“service from the front desk to the bar and cafe was amazing”
Staff across the hotel provided excellent service and exceeded expectations.
“service from the front desk to the bar and cafe was amazing”
Date accidentally changed when amending extras and staff refused to help.
“If you amend your extras beware it can change your date.”
Booking date error forced rebooking; staff refused to resolve or refund.
“So they refused to change my booking.”
Spacious rooms but inconsistent staff professionalism despite standout employee Jazzy.
“The rooms at Travelodge Birmingham Central are spacious and comfortable”
Rooms are spacious, but staff professionalism is inconsistent.
“staff professionalism definitely needs improvement.”
Hotel allows dogs but nearby breakfast venue restricts dogs until noon inconvenience.
“dogs aren’t allowed in the Harvester until 12pm!”
Hotel allowed dogs in rooms but lacked breakfast arrangements for dog owners.
“dogs aren’t allowed in the Harvester until 12pm!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Travelodge is a British budget hotel chain with hotels across the UK. It sells rooms through its website, mobile app, and third-party channels, and offers rate types such as saver and flexible bookings. Many sites provide economy rooms, family rooms, and dog-friendly rooms where allowed. Selected hotels also have on-site options such as car parking and basic food and drink. Travelodge offers public customer-service channels and online tools to manage reservations and amendments.