Reviewers often single out staff by name for friendly, efficient help, along with clean, comfortable rooms. Many guests also describe booking mistakes that were not fixed, plus refusals to refund or amend reservations. Several accounts mention cleanliness slips, maintenance problems, and one report of an injury. Some reviewers also point to call charges and website booking errors.
Examples from available reviews (Feb 2023 – Mar 2026).
Natalie provided excellent, friendly service; hotel was clean and welcoming.
“Natalie who was absolutely fantastic.”
Room filthy with urine and human excrement; staff reacted inappropriately.
“There was a pee stain in one of my contractors beds”
Booked wrong date; customer service refused to change or refund booking.
“They replied saying they were unable to refund or change the booking as the date had passed.”
Calls to the hotel incurred high charges and were frequently on hold.
“Travelodge have made it cost over .80p per minute to call them!!!!”
Reviewers repeatedly praise named employees for helpful check-in and personal attention. At the same time, many describe front-desk or head-office staff refusing changes, hanging up, or leaving reception unattended. Together, these accounts point to strong individuals but uneven service from the wider organisation.
Guests mention several add-on costs, including early check-in, room choice, parking, and paid Wi‑Fi, and say these reduce value. Several also describe change fees and admin charges they felt were out of proportion to the original booking price. A small number still say the price was reasonable for what they got.
Customers describe booking problems such as dates changing by mistake and an onboarding process that stops account registration. Multiple reviewers say that when they contacted staff, website or booking errors were not corrected. Separately, several positive reviews mention easy check-in and comfortable beds.
Many reviews describe room cleanliness issues, stained bedding, noisy heating, and thin walls that disrupted sleep. Others mention maintenance faults, small or poorly working showers, and a window-frame incident said to have caused injury. Some guests, however, report clean, comfortable rooms with good beds and tidy bathrooms.
Several reviewers complain about high per-minute phone charges and long waits on customer-service lines. Others say the website gave the wrong booking dates and customer care did not fix it. A few comments also point to practical limits, including non-refundable saver rates and local breakfast rules for dogs.
Reviews split between very positive stays linked to specific staff and very negative stays tied to billing, cleanliness, and unresolved booking problems. The biggest negatives are refused refunds and weak responses when customers report errors or incidents. The main positives are quick, named staff support and comfortable rooms when local teams keep standards in place.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Room disturbed by pub bass; reception refused to help or relocate.
“Both reception staff were unhelpful to the point of being dismissive.”
Paid £102 yet room quality and amenities felt poor for the price.
“I paid 102 per night”
Customer service phone line is chargeable and cleaners have short times.
“Not many companies charge for customer service but travelodge does on their paid business line.”
Severely disabled guest experienced unhelpful staff, poor cleanliness, and extra charges.
“we really don't care”
Room had creaky floorboards, tiny shower, missing towel and poor service.
“All floor boards creaked”
Unable to register onto account due to repeatedly failing onboarding process.
“Its the worst customer onboarding process I have ever encountered,”
Shabby room, noisy heating, paper-thin walls and poor sleep reported.
“Worst nights sleep I’ve ever had!”
Staff Steph, Carmen and Melody provided exceptional care and hospitality.
“have made my stay worth appreciating massively”
Customer service refused refund for mistaken saver booking despite disability concerns.
“there was nothing we could do”
Helpful reception, clean room and convenient dog-friendly location.
“Everything was clean and tidy (thanks to Lorraine)”
Saver bookings non-refundable and customer care charged high call rates.
“they leave you hanging on at 13 p a minute”
Frequent guest wants offers for locations they actually visit and loyalty recognition.
“Offers seem to be for everywhere but there”
Additional charges for room selection and parking make stays feel like a con.
“you have to pay £3.50 just for that privilege”
Phoned immediately to change mistaken booking but customer service was unhelpful.
“i phoned up straight away to change the location”
Car broken into on hotel car park and staff failed to notify or assist.
“they were not interested and just said not our problem”
Friendly staff, clean room, tasty restaurant food and reasonable price.
“staff really friendly and helpful”
Great staff but noisy location and poor bathroom ventilation causing odours.
“no air conditioning so when it's hot the window has to be cracked open”
Reception distracted, poor room cleanliness, noisy housekeeping and bad breakfast.
“Shower was just a trickle not fit for purpose.”
Website got booking dates wrong and customer care failed to resolve issue.
“the website got the booking dates wrong”
Change fees far exceed original booking cost, seen as exploitative.
“Aside from the admin fee of £12.50, I was told that there would be an additional cost of £69.”
I recently had the pleasure of staying at Travelodge, and I have to say that my experience was nothing short of fantastic. From the moment I arrived, I was impressed with the hotel's amenities and welcoming staff.
The room was spacious, with upgraded features such as a comfortable king sized bed. The bathroom was spotlessly clean, and there were plenty of towels available for use. The room also included a flat-screen TV with various channels for entertainment which kept me occupied during leisure times.
In addition to the quality accommodations, what made my stay truly stand out were the little extras provided by Travelodge. Complimentary coffee or tea in-room facilities helped me feel more refreshed each morning while getting started on my day ahead outside.
Finally, one aspect that really stood out from other hotels is their bustling location across many towns in UK and Ireland alongside restaurants serving different cuisines nearby.
Overall, I highly recommend Travelodge to anyone looking for a great value hotel with exceptional offerings - whether you're traveling solo or with family
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Travelodge is a British budget hotel chain with hotels across the UK. It sells rooms through its website, mobile app, and third-party channels, and offers rate types such as saver and flexible bookings. Many sites provide economy rooms, family rooms, and dog-friendly rooms where allowed. Selected hotels also have on-site options such as car parking and basic food and drink. Travelodge offers public customer-service channels and online tools to manage reservations and amendments.