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We Collect & Analyse Reviews

Snaptrip
Experiences & Reviews

Snaptrip is an online UK holiday-rental booking platform that lists cottages, lodges and holiday lets and provides search and booking tools for short breaks. The service connects consumers with property owners and agents, offering filters and a booking flow intended for last‑minute and planned stays. This summary is aimed at consumers comparing user reviews to assess usability, pricing and property reliability.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 27d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Reviewers commonly describe staff and hosts as helpful and responsive when problems arise; a small number report dismissive owner responses.

Share
16%
Strong
💰

Value for money

Multiple reviewers note competitive pricing and references to no hidden fees; some mention missed discount opportunities for specific dates.

Share
11%
Strong
⚡

User experience

Most reviewers report the website and booking flow as easy, quick and intuitive; a minority note browser problems or limited title options.

Share
41%
Strong
🔧

Product quality

Property standards vary: several guests praise cleanliness and equipment, while others report damp, crumbs and maintenance issues that affected stays.

Share
8%
Weak
📞

Communication

Customers highlight prompt phone calls, clear correspondence and useful feedback when requested, reporting that they were kept informed.

Share
14%
Strong
⭐

Overall experience

Overall impressions lean positive with repeat bookings and recommendations, though a few guests cut stays short due to property problems.

Share
11%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
Andrew Hope
trustpilot.com Sep 30, 2025

Easy booking and best price available.

Easy to book. Lots of choices and seemed to...

D
Dilys Curry
trustpilot.com Sep 30, 2025

Easy to follow instructions

Easy to follow instruction...

J
Jim Jordan
trustpilot.com Sep 30, 2025

easy and efficient.

...

S
Summer
trustpilot.com Sep 30, 2025

Straightforward quick and easy

Straightforward...

K
Kieran Fitzgerald
trustpilot.com Sep 30, 2025

*Very disappointed*

*Very disappointed* We were really looking forward to a kid-free weekend away, but sadly this place was a huge letdown. The accommodation is tiny and...

R
Ros thompson
trustpilot.com Sep 30, 2025

Because they rang me and helped me out

Because they rang m...

T
Tracey Featherstone
trustpilot.com Sep 30, 2025

The Lapwing Lodge was beautiful

The Lapwing Lodge was beautiful. Just what I needed so tranquil & relaxing! The lodge was well equipped with everything I needed, I took cleaning equi...

J
Jade
trustpilot.com Sep 30, 2025

Easy to use.

Easy to use, get filter system...

Y
Yitzchok Cohen
trustpilot.com Sep 30, 2025

clean

neat and easy to...

M
Melanie Mcdaid
trustpilot.com Sep 30, 2025

Easy booking

Easy booking. Kept well informed about booki...

S
Sue Stubbs
trustpilot.com Sep 30, 2025

11 Crabshell Heights-loved the…

11 Crabshell Heights-loved the apartment but in need of some tlc! Incliner not working-table covered in awful plastic table cloth and chairs look like...

J
Jackie Messenger
trustpilot.com Sep 30, 2025

Easy to navigate and found what I wanted almost straight away.

I have been searching for a few days for a last minute break in Weymouth, and I was going round in cirlces with various sites. This sit...

R
Russell Baxter
trustpilot.com Sep 30, 2025

Easy and a pleasure to use

...

E
Elaine Sendall
trustpilot.com Sep 30, 2025

Nice person on the phone explaining…

Nice person on the phone...

F
FrankieMullen
trustpilot.com Sep 30, 2025

Helpful service and efficient.

Helpful service...

R
Rx
trustpilot.com Sep 30, 2025

website dysfunctional, missing gender inclusive titles

The website doesn't work in Firefox mobile, so had to find another means. Also when booking it forces a narro...

m
mjc
trustpilot.com Sep 30, 2025

Great feedback when requested

Great feedback when r...

T
Tim Donnelly
trustpilot.com Sep 30, 2025

No hidden fees

Easy to use. Lots of great...

N
Nicholas
trustpilot.com Sep 30, 2025

Easy to use booking process transfer to…

Easy to use booking process transfer to a...

J
JCHP
trustpilot.com Sep 30, 2025

Easy booking to follow

Easy booking to follow. Excellent corr...

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Conclusion

Reviews show Snaptrip’s booking site and filters are widely regarded as easy to use and the platform often offers competitive pricing. Customers frequently report helpful phone contact and timely correspondence from staff or hosts. Property quality is inconsistent: while some guests praise clean, well‑equipped lodges, others report damp, cleanliness or maintenance issues that materially affected their stay. If you plan to book, check individual property descriptions, recent guest comments and host responses for cleanliness and facilities, and confirm pricing and cancellation details before payment.