Reviewers repeatedly point to a fast, easy booking process, clear property details, and competitive prices. Many mention helpful phone and email support that answered questions. A smaller group reports support going quiet after payment, being redirected to third-party providers without expecting it, or arriving to poor property conditions. These negative cases stand out against the mostly smooth experiences.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer found this the easiest booking service they've used.
“This is the easiest booking service I’ve used.”
Booking was easy with great choice and very good prices.
“So easy to book and great choice and the best prices ever”
Reviewer couldn't contact support after payment and found service terrible.
“I have spent hours trying to contact you but you won’t respond.”
Accommodation was small, damp and unclean; owner was dismissive.
“The bed had bits in it — crumbs or dust of some sort — and the whole room felt damp”
Reviews often describe staff as helpful and efficient. Many say a phone call or quick messages cleared up booking questions. Some also report confusion when a booking was passed to another provider.
Reviewers frequently mention competitive pricing, plenty of choice, and no hidden fees. Many positive value comments hinge on the lower prices. A few note unexpected third-party fees linked to redirected bookings.
Most feedback focuses on ease of use, with many calling the site quick, straightforward, and easy to navigate. Reviewers specifically praise the filters and price calendar for helping them choose. Technical issues, including a Firefox mobile failure, come up rarely.
Several reviewers describe clean, well-equipped lodges with amenities that worked. A smaller but notable group reports damp, dirty rooms and properties needing repairs. At least one review alleges a scam listing, which heightens worries about how properties are checked.
Most reviewers say messages arrived quickly, included useful information, and gave clear booking instructions. Some highlight helpful phone contact and proactive updates. A minority report no reply after payment or unexpected notices about third-party booking partners.
Most reviewers describe smooth booking and satisfactory stays, reflected in frequent high ratings. Still, a few severe negative reports—unresponsive support, poor property conditions, and alleged scams—create a sharp split in overall satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Honestly Recommend!!
We booked a cottage in Log Cabin Cumbria for a holiday over Easter through the Snap trip website. The site is really easy to use and the search facility allowed us to easily narrow down our choice of the cottage from the hundreds of properties available. We did have a few issues which the staff were very helpful with and sorted out quickly. It was a shame that we couldn't get a discount due to it being an April booking but the price was still good value for money. We will book for our December holiday too. We are very happy overall and would definitely recommend
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Snaptrip runs an online holiday-rental booking platform with listings for cottages, lodges, and apartments. The site includes search filters, pricing calendars, and a built-in booking process. Customers can book and pay online, then receive confirmations and follow-up messages. Listings show property details and guest reviews, along with phone and email contact options and published booking terms.