Reviews Analysed
20
We Collect & Analyse Reviews
Skiworld
Experiences & Reviews
Skiworld is a UK-based tour operator specialising in ski holidays to European mountain resorts. It sells package breaks that typically combine flights, airport transfers, and accommodation options such as catered chalets, self-catering apartments and hotel rooms. The operator also offers extras like equipment hire and optional supplements, and publishes property descriptions and photos for each listing to help travellers compare options.
Overview & Key Metrics
Positive Sentiment
45%
Latest Review
13d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Many guests report helpful, knowledgeable reps and chalet hosts, but a substantial number describe transfer failures, absent staff and inconsistent hosting.
Share
Weak
19%
💰
Value for money
Several reviews say prices have risen while included services and catering have been reduced; a number cite unexpected charges or poor value for paid upgrades.
Share
Weak
12%
⚡
User experience
Booking and on-resort organisation are praised by some, yet others describe long transfer delays, booking errors and poor follow-up after complaints.
Share
Mixed
19%
🔧
Product quality
Accommodation quality varies: some chalets are praised, but many guests report cleanliness issues, missing facilities, misleading photos and substandard food or services.
Share
Weak
15%
📞
Communication
Some customers highlight prompt, helpful staff and a quick resolution; others report poor post‑arrival follow‑up, booking mistakes and a lack of timely updates.
Share
Mixed
16%
⭐
Overall experience
Long‑standing customers sometimes praise repeat trips, but rising numbers report disappointing stays, citing accommodation, service and value problems affecting overall satisfaction.
Share
Weak
20%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Skiworld & Chalet Capricorn - brilliant
"We made a last minute booking to Val Thorens staying in the Capricorn chalet. Everything from booking, to speaking to them in the phone before the hol..."
Dan --
Trustpilot
Sep 30, 2025
Featured for: Detailed positive service example
Very expensive disappointment
"We spent well above average what we have previously spent on a ski break looking for a higher quality experience. CGH Le Telemark was booked through S..."
Ben Davidson
Trustpilot
Sep 30, 2025
Featured for: Extensive negative accommodation report
SkiWorld Transfer Debacle
"What a mess. So again we are stuck on a ski transfer bus with a belligerent French driver who doesn’t want to pull off the motorway to let us have a p..."
Cliff
Trustpilot
Sep 30, 2025
Featured for: Transfer failure and facilities
Still good but standards and value slipping
"I’ve travelled with Skiworld many times, always staying in catered chalets. I’ve always found them to be good value for money and never had any major..."
VC
Trustpilot
Sep 30, 2025
Featured for: Long‑time customer mixed perspective
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
D
Debs
trustpilot.com
Sep 30, 2025
Fab Ski Holiday
We had the best ski holiday as everything ran smoothly from the start to the end of our holiday. The ski transfer arrived on time and we had a smooth...
P
Paul
trustpilot.com
Sep 30, 2025
Best Experience
When you have 1 week for skiing it's so important everything is arranged & organised perfectly. Skiworld deliver just that, Fantastic service from a g...
A
Ambo
trustpilot.com
Sep 30, 2025
Great service!
Skiworld holidays are always easy to book and well organised. The reps and chalet hosts provide a warm welcome and are well informed. Whet...
C
Cathy
trustpilot.com
Sep 30, 2025
10/10 every time!!!
We've travelled with Skiworld multiple times and come back to them every year. Lovely chalets...
J
Jamie G
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service from Marc, answered all our questions and m...
D
Dan --
trustpilot.com
Sep 30, 2025
Skiworld & Chalet Capricorn - brilliant
We made a last minute booking to Val Thorens staying in the Capricorn chalet. Everything from booking, to speaking to them in the phone before the hol...
C
Cliff
trustpilot.com
Sep 30, 2025
SkiWorld Transfer Debacle
What a mess. So again we are stuck on a ski transfer bus with a belligerent French driver who doesn’t want to pull off the motorway to let us have a p...
B
Ben Davidson
trustpilot.com
Sep 30, 2025
Very expensive disappointment
We spent well above average what we have previously spent on a ski break looking for a higher quality experience. CGH Le Telemark was booked through S...
C
C Chen
trustpilot.com
Sep 30, 2025
Not responsive, poor service, not-clean facilities
I was excited to do SKIWORLD since we had done this before and am shocked at the horrific conditions. States in Courchevel in their ‘signature’ chalet...
�
Özge Iskit
trustpilot.com
Sep 30, 2025
Chalet in Val d’Isère
We booked a chalet in Val d’Isère. It was not a chalet but an apartment in a chalet with 6 rooms, a living room and a dining room. Good location. The...
G
Gearoid
trustpilot.com
Sep 30, 2025
Recently booked a 4 star chalet with…
Recently booked a 4 star chalet with them in St Anton. Not close to a 4 star experience. Disappointing. Meals were cooked from frozen, pretty basic. N...
R
Roger broughton
trustpilot.com
Sep 30, 2025
Very disappointed
Very disappointed. Our last skiwworld chalet in StAnton was fantastic but Alp Dhuez 5 years later was a completely different experience. How far thing...
J
Jeffrey
trustpilot.com
Sep 30, 2025
Do Not Use Ski World
When you book a Chalet you expect one. Chalet Rendl in St Anton is not a Chalet it is an apartment in a block. 4 en-suite rooms sharing a lounge, kitc...
C
Customer
trustpilot.com
Sep 30, 2025
Exceptional Customer Service at Skiworld: A Shout-out to Ameera!
Although our skiing adventure is yet to begin, I felt compelled to share the exceptional customer service we've received from Skiworld, especially fro...
R
Rajni
trustpilot.com
Sep 30, 2025
Terrible
Terrible No WiFi Not ski in / out Hot tub cold The chalet girl day off no replacement all day T...
W
Watch
trustpilot.com
Sep 30, 2025
Be careful when booking!
Be careful when booking!! They charge you for ski carriage even though they get it for free!! Making an already expensive ski package m...
T
Timothy Clark
trustpilot.com
Sep 30, 2025
Awful Accomodation
Paid for a 4* catered chalet. Received accommodation that would have made a soviet era...
M
Martin Jones
trustpilot.com
Sep 30, 2025
Awful plant based food experience
I stayed in Val Thorens in a catered chalet as part of a group of 17. I was asked to pay a supplement of £29 for plant based options, which I duly did...
N
N a
trustpilot.com
Sep 30, 2025
We arrived slightly late from our due…
We arrived slightly late from our due to the French air traffic control strikes and boarded the bus at 10am - after a 3am start from home for a 6am fl...
V
VC
trustpilot.com
Sep 30, 2025
Still good but standards and value slipping
I’ve travelled with Skiworld many times, always staying in catered chalets. I’ve always found them to be good value for money and never had any major...
Conclusion
Reviews indicate a mixed picture: many guests experience organised booking, helpful reps and enjoyable chalets, while a significant number report problems with accommodation cleanliness, missing facilities and transfer arrangements. Recurrent issues include unexpected fees, discrepancies between photos and rooms, and inconsistent host performance. Prospective customers should verify exact chalet descriptions, confirm facilities (hot tub, sauna, ski‑in/out) and ask about any carriage or supplement charges before booking. If problems occur on arrival, document them immediately and request on‑site escalation and written confirmation of any follow‑up.