Reviews indicate a mixed picture: many guests experience organised booking, helpful reps and enjoyable chalets, while a significant number report problems with accommodation cleanliness, missing facilities and transfer arrangements. Recurrent issues include unexpected fees, discrepancies between photos and rooms, and inconsistent host performance. Prospective customers should verify exact chalet descriptions, confirm facilities (hot tub, sauna, ski‑in/out) and ask about any carriage or supplement charges before booking. If problems occur on arrival, document them immediately and request on‑site escalation and written confirmation of any follow‑up.
Examples from available reviews (Feb 2017 – Feb 2026).
Smooth last-minute booking, great flights, brilliant chalet staff and facilities.
“The chalet staff were all brilliant, couldn't do enough to help”
Accommodation was dirty, misrepresented and staff unhelpful despite high cost.
“The photos of the chalets are deceptive”
Long transfer with no toilet and frustrated management handling.
“still no toilets on the bus? Bloody hell its 2025!!”
Catered chalet value declined with reduced meals, smaller portions and less service.
“They’ve sneakily reduced evening meals to 5 nights from 6”
Many guests report helpful, knowledgeable reps and chalet hosts, but a substantial number describe transfer failures, absent staff and inconsistent hosting.
Several reviews say prices have risen while included services and catering have been reduced; a number cite unexpected charges or poor value for paid upgrades.
Booking and on-resort organisation are praised by some, yet others describe long transfer delays, booking errors and poor follow-up after complaints.
Accommodation quality varies: some chalets are praised, but many guests report cleanliness issues, missing facilities, misleading photos and substandard food or services.
Some customers highlight prompt, helpful staff and a quick resolution; others report poor post‑arrival follow‑up, booking mistakes and a lack of timely updates.
Long‑standing customers sometimes praise repeat trips, but rising numbers report disappointing stays, citing accommodation, service and value problems affecting overall satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Reviewcentre (10) · Quotes shortened · As of: February 2026
Poor arrival communication, delayed room readiness and limited WiFi.
“Room readiness was delayed until 5 pm”
Repeat customer indicates an unusually poor recent service experience.
“I have never felt that the standard of service I have received previously would warrant a poor review”
Group stayed in a fully catered chalet on Ski World's basic package.
“This was a fully catered chalet on ski worlds basic package.”
Well organised trip with great flights, service and cosy chalet.
“Well organised, great flight, great service in resort, great food”
Standards slipped; this year's food was disappointing compared to before.
“The food was extremely disappointing especially for the price we paid.”
Stayed at Chalet Petit Etiolle in Alpe d'Huez.
“Chalet Petit Etiolle Alpe D' Huez”
Luxury holiday felt mis-sold and overly expensive.
“feel like this was mis-sold and over priced to say the least on their website.”
Group enjoyed high-standard chalet with friendly hosts and great food.
“Our lovely chalet hosts delivered great food”
Flight time changes and excessively long transfers cost nearly two holiday days.
“excessively long transfers (7 hours to get from La Plagne to Grenoble Airport!!)”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Skiworld is a UK-based tour operator specialising in ski holidays to European mountain resorts. It sells package breaks that typically combine flights, airport transfers, and accommodation options such as catered chalets, self-catering apartments and hotel rooms. The operator also offers extras like equipment hire and optional supplements, and publishes property descriptions and photos for each listing to help travellers compare options.