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We Collect & Analyse Reviews

Santa's Lapland
Experiences & Reviews

Santa's Lapland arranges seasonal Lapland holiday packages focused on family festive experiences. Packages typically combine accommodation, transfers and organised activities such as sledging, reindeer and husky interactions. Consumers researching reviews should check included services, optional excursions and the operator's safety and complaints procedures.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 19d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Staff, guides and on-site teams are repeatedly praised for friendliness, helpfulness and attention to detail; a small number of reviews criticise incident response or organisation.

Share
23%
Strong
💰

Value for money

Some guests say the package felt worth the price, but multiple reviewers describe optional excursions as costly and a few call the overall trip overpriced.

Share
6%
Weak
⚡

User experience

Booking, transfers and day-to-day logistics are commonly reported as smooth and well organised, though a minority describe chaotic procedures or poor equipment distribution.

Share
22%
Strong
🔧

Product quality

Many reviews praise accommodation, equipment and activities; some note basic or dated rooms, underwhelming paid excursions and isolated safety concerns during activities.

Share
17%
Strong
📞

Communication

Pre-departure information and transport updates are often described as clear and prompt, but a few reviews report slow or unsatisfactory complaint and incident communications.

Share
7%
Mixed
⭐

Overall experience

The majority describe a memorable, family-focused festive holiday with standout moments; a smaller group report serious negative experiences that affected their trip.

Share
25%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Matt B
trustpilot.com Sep 30, 2025

Magic was promised & magic was delivered!

A bit late on this review, but needed to ensure I didn't miss the chance to say a massive thank you, to all of the team at Santa's Lapland. It was a t...

C
Chan
trustpilot.com Sep 30, 2025

Stay away from the company!!

Stay away from the company absolute waste of time. Our trip cost us 8K and was very disappointed...

D
David Myers
trustpilot.com Sep 30, 2025

They promised "Magic" and they delivered it!

Amazing, Awesome, Outstanding, Spectacular - I could go on with superlatives like this when describing this experience. My eight year old daughter had...

r
rosie hall
trustpilot.com Sep 30, 2025

We had the best holiday ever!

We had the best holiday ever with Santa's Lapland! From being greeted in the airport with songs & excitement. Elves waving as we entered the village a...

E
EmEM
trustpilot.com Sep 30, 2025

Overpriced, underwhelming.

A Hugely Overpriced, Underwhelming Experience – Avoid at All Costs I recently returned from what I hoped would be a magical family trip to Lapland. Un...

A
Annette Brown
trustpilot.com Sep 30, 2025

Dangerous Trip

I am amazed how Santas Lapland are very keen to respond to positive reviews but much less pace is applied to those of with a different stance. The hol...

P
Paul Laycock
trustpilot.com Sep 30, 2025

A magical and unforgettable Christmas

We booked our Christmas getaway with Santa’s Lapland after a lot of research into different approaches and companies who offer the “best” Lapland expe...

P
Paul Laycock
trustpilot.com Sep 30, 2025

Thank you Santa’s Lapland

Thank you Santa’s Lapland We visited Lapland for Christmas this year as part of a package holiday booked through Santa’s Lapland. From the moment we a...

J
Jennifer Fowler
trustpilot.com Sep 30, 2025

Our experience with Santa’s Lapland has…

Our experience with Santa’s Lapland has been one of the best. From booking the experience to the very end it was everything I’d hoped. We were well in...

W
Wendy
trustpilot.com Sep 30, 2025

We absolutely loved our trip away for Christmas with Santa…

We absolutely loved our trip with Santa Claus Lapland. Staff were super friendly and so good with the children. Lots of staff on hand all the time ver...

c
customer
trustpilot.com Sep 30, 2025

Exceptional trip

Just returned from an exceptional trip with Santas Lapland to saariselka Fantastic customer service, sear...

J
Jordan Spear
trustpilot.com Sep 30, 2025

Absolutely amazing from start to…

Absolutely amazing from start to finish. The most magical h...

H
Heather Craig
trustpilot.com Sep 30, 2025

A one off trip for us but would highly recommend

We had a wonderful experience doing to Saariselka Lapland for Ch...

C
Consumer
trustpilot.com Sep 30, 2025

Just wonderful!

Brilliant staff both in the UK and Lapland, fantastic and seamless organisat...

N
Nigel Turner
trustpilot.com Sep 30, 2025

An amazing funtastical adventure of dreams, activities and memories

After a longer than expected journey from Cardiff, from touch down in Lapland to Departure, the whole experience was amazing. Although this is partly...

P
Polina K.
trustpilot.com Sep 30, 2025

The Magical Experience my kids will…

The Magical Experience my kids will keep as their childhood memory, thank you Santa’s Lapland for making this magic real! Additional thank you to Sant...

L
Linda
trustpilot.com Sep 30, 2025

Can highly recommend this company

Can highly recommend this company. Everything was very well organised, staff made it fun right from the very start. The hotel (Turini) was lovely and...

K
Katie King
trustpilot.com Sep 30, 2025

Excellent service from start to finish

Excellent service from start to finish. There was nothing too much for the staff, so helpful and informative. They really enjoyed their roles and it w...

C
Ceri
trustpilot.com Sep 30, 2025

An incredibly magical family holiday

An incredibly magical family holiday. The Santa’s Lapland team were amazing from start to finish. The level of service from the airport, to...

L
Lorna Gamman
trustpilot.com Sep 30, 2025

Matt and Hannah you are amazing!!

Matt and Hannah you are amazing!!! We have just returned from our trip and had the most magical time, whilst searching for Santa I wanted to book a sp...

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Conclusion

Reviewers most frequently praise the on-site staff, the smooth transfers and the organised day programmes, often calling the experience magical for children. However, multiple complaints focus on optional excursions being expensive (several reviews cite ~£500 or EUR 500) and on variability in accommodation quality. A small number of serious negative reports highlight safety handling and slow or unsatisfactory complaint responses; these should be considered by prospective travellers. When researching Santa's Lapland, check which activities are included, request written safety and cancellation policies, and verify how optional excursions are priced and operated.