Guests often credit the on-site teams and trip planning for memorable family trips and smooth transfers. Many reviews highlight Santa Day, husky rides, and child-focused activities. Several reviewers also point to recurring issues with hotel standards and catering. A smaller group reports serious safety incidents, pricing disputes, and poor complaint handling.
Examples from available reviews (Sep 2022 – Mar 2026).
Outstanding, thoroughly organised experience with superb hotel and activities.
“Outstanding in every way-”
Basic accommodation, rushed schedules and disappointing elements of the trip.
“The reindeer ride lasted approximately one minute.”
Serious safety incident on husky ride with inadequate response.
“I cannot stress how dangerous or traumatising this was for the children.”
Dynamic pricing and poor communication left customer stuck and frustrated.
“quotes aren't locked without crystal-clear warnings”
Reviewers often praise the ground teams and UK reps for attentive, personal service. They mention smooth airport transfers, well-run daily schedules, and named staff who helped create standout moments. This kind of service praise appears in a large share of reviews.
Several low-scoring reviews say the trip cost more than the experience delivered. They point to dynamic pricing and unsatisfying complaint outcomes as key reasons for feeling it was poor value. These concerns show up in a minority of reviews but are strongly expressed.
Families describe Santa Day, dog sled rides, Arctic Circle visits, and child-focused interactions as the main sources of enjoyment. Many say the itinerary ran smoothly and that children were captivated by the activities. A smaller number felt some parts of the schedule moved too fast.
Across different trips, reviewers repeatedly criticise hotel condition, food quality, and overall hospitality standards. Some also mention poor gift presentation and activities that felt too short. One review reports a serious safety incident on a husky ride, less common but significant.
Many guests describe clear booking details and helpful pre-trip contact from staff. Others report unclear pricing, too little warning about quote changes, and weak complaint handling after travel. These communication problems appear less often than positive comments but have caused notable frustration.
Feedback tends to split between very positive views on organisation and very negative comments about accommodation, catering, and occasional safety or communication problems. Reviews show strong excitement about the activities and staff, alongside sharp criticism in specific areas. Many prospective travellers weigh the praised service against the reported product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Exceptionally well organised holiday with staff going above and beyond.
“Our day at the Santa's Magic centre was fantastic.”
Fantastic, family-friendly holiday with attentive staff and memorable Santa day.
“Meeting Santa was such a special experience for the whole family.”
Magical snowy adventure creating lasting memories with grandchildren.
“Our family enjoyed a magical, snowy adventure to find Santa.”
Dynamic pricing and poor communication left customer stuck and frustrated.
“quotes aren't locked without crystal-clear warnings”
Seamless, well-run trip with attentive staff and excellent inclusivity.
“My son is autistic and both the reps/staff and elves were beyond accommodating”
Incredibly beautiful trip, highly recommended and unforgettable.
“it really is breathtaking.”
Fantastic activities and staff; hotel and food need updating.
“The activities were brilliant, especially the husky ride and the mini skidoos”
Third visit and Santas Lapland again ran everything seamlessly.
“Everything ran seemlessly and nothing was too much trouble.”
Staff exceeded expectations, making Christmas special though food needs tweaks.
“Fantastic staff go above and beyond”
Excellent Santa’s Lapland team but poor hotel food and hospitality.
“The Santa’s Lapland team are amazing, they are the only thing that made it feel atmospheric”
Helpful, friendly team created a memorable visit, notably Hot Chocolate Harry.
“A special mention to Hot Chocolate Harry”
Well looked after from airport to return with helpful reps and great hotel.
“From airport and back we were looked after”
Magical memories made; package organised everything so guests enjoyed holiday.
“Most magical core memories made with Santas Lapland.”
Well-run, truly magical trip focused on children with organised activities.
“The day at the Arctic Circle was brilliant.”
Frantic, fun-packed trip with mesmerised children and dog sled highlight.
“Highlight for me was the dog sled ride”
Basic accommodation, rushed schedules and disappointing elements of the trip.
“The reindeer ride lasted approximately one minute.”
Enjoyable trip but accommodation tired and Santa gift felt impersonal.
“one of the biggest disappointments with Santa’s Lapland was the gift from Santa.”
Amazing staff and excursions but shocking food, rooms and allergen management.
“the food and accommodation however were shocking.”
Excellent staff and Santa Day but disappointing hotel and food quality.
“The Santa day was unbelievable”
Outstanding, thoroughly organised experience with superb hotel and activities.
“Outstanding in every way-”
Truly magical holiday with memorable activities and good value.
“It was a truly magical experience”
Paid £8,000 and experienced poor complaint handling and disappointment.
“Stay away from the company absolute waste of time.”
Exceptional, well-organised trip delivering a magical family experience.
“It was a truly magical experience from start to finish.”
Best holiday with flawless transfers and amazing Santa Day.
“The Santa Day was absolute stunning”
Overpriced family holiday that was disorganised and deeply disappointing.
“A Hugely Overpriced, Underwhelming Experience”
Serious safety incident on husky ride with inadequate response.
“I cannot stress how dangerous or traumatising this was for the children.”
Thoroughly managed, magical family holiday creating lasting memories.
“The whole experience from start to finish was simply amazing.”
Highly organised festive holiday with convincing elves and excellent staff.
“The whole day was magical.”
Well informed, relaxed booking and excellent staff throughout.
“the staff at Santa’s Lapland 100% made it!”
Friendly, attentive staff; basic hotel and underwhelming paid excursion.
“Staff were super friendly and so good with the children.”
Exceptional trip with fantastic customer service and exceeded expectations.
“Fantastic customer service”
Absolutely amazing holiday enjoyed by both children and adults.
“Absolutely amazing from start to finish.”
Very well organised Saariselka Christmas trip and fabulous experience.
“It was very well organised and a fabulous experience.”
Brilliant staff and seamless organisation created a magical Christmas.
“Brilliant staff both in the UK and Lapland, fantastic and seamless organisation.”
Meticulous planning and outstanding staff made the trip magical.
“They make you feel special.”
Magical experience for children with attentive staff and basic rooms.
“The Magical Experience my kids will keep as their childhood memory”
Very well organised trip with helpful staff and excellent communication.
“Everything was very well organised, staff made it fun right from the very start.”
Excellent, attentive service and faultless hotel and travel coordination.
“Excellent service from start to finish.”
Incredibly magical family holiday with exceptional service throughout.
“An incredibly magical family holiday.”
Staff went above and beyond to create continuous magic and personalised service.
“Matt and Hannah you are amazing!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Santa's Lapland runs seasonal family holiday packages to Lapland built around Christmas and winter experiences. Packages bundle flights, airport transfers, hotel stays, and set activities such as Santa Day events, husky sled rides, reindeer visits, and Arctic Circle excursions. On-site reps and themed staff, including elves, handle daily plans and guest support. Travellers often mention Saariselkä and other Finnish Lapland resorts. Santa's Lapland sells multi-day packages that combine travel logistics with scheduled excursions and themed events.