Reviewers most frequently praise the on-site staff, the smooth transfers and the organised day programmes, often calling the experience magical for children. However, multiple complaints focus on optional excursions being expensive (several reviews cite ~£500 or EUR 500) and on variability in accommodation quality. A small number of serious negative reports highlight safety handling and slow or unsatisfactory complaint responses; these should be considered by prospective travellers. When researching Santa's Lapland, check which activities are included, request written safety and cancellation policies, and verify how optional excursions are priced and operated.
Examples from available reviews (Sep 2022 – Feb 2026).
A magical and unforgettable Christmas - We booked our Christmas getaway with Santa’s Lapland after a lot of research into different approaches and companies who offer the “best” Lapland expe...
Thank you Santa’s Lapland We visited Lapland for Christmas this year as part of a package holiday booked through Santa’s Lapland. From the moment we a...
A Hugely Overpriced, Underwhelming Experience – Avoid at All Costs I recently returned from what I hoped would be a magical family trip to Lapland. Un...
Dangerous Trip - I am amazed how Santas Lapland are very keen to respond to positive reviews but much less pace is applied to those of with a different stance. The hol...
Staff, guides and on-site teams are repeatedly praised for friendliness, helpfulness and attention to detail; a small number of reviews criticise incident response or organisation.
Some guests say the package felt worth the price, but multiple reviewers describe optional excursions as costly and a few call the overall trip overpriced.
Booking, transfers and day-to-day logistics are commonly reported as smooth and well organised, though a minority describe chaotic procedures or poor equipment distribution.
Many reviews praise accommodation, equipment and activities; some note basic or dated rooms, underwhelming paid excursions and isolated safety concerns during activities.
Pre-departure information and transport updates are often described as clear and prompt, but a few reviews report slow or unsatisfactory complaint and incident communications.
The majority describe a memorable, family-focused festive holiday with standout moments; a smaller group report serious negative experiences that affected their trip.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Our holiday was truly memorable and everything was exceptionally well organised. The staff at both the hotel and activity centre went above and beyond...
We had a fantastic holiday with Santa’s Lapland. From the moment we arrived at the airport, the fun began. We stayed at the Holiday Club hotel, which...
Magical adventure - Our family enjoyed a magical, snowy adventure to find Santa. We couldn't have asked for a more thrilling experience with the elves...
Potential customers: Be aware of dynamic pricing risks (quotes aren't locked without crystal-clear warnings), and if booking via a third-party agent l...
Fantastic - Fantastic - from the moment you board the plane until you return home it was seamless. The attention to detail is outstanding, all the reps were brill...
Breathtaking. - I've no words.... For how incredibly beautiful this trip was, it really is breathtaking. Soak everything up as much as yo...
We had a fantastic overall experience at Santa’s Lapland — truly a once-in-a-lifetime trip that our 5-year-old twins absolutely loved. The activities...
Our third time visiting Saariselka with santas Lapland and as always they did not dis...
Fantastic staff go above and beyond. They made our Xmas so so special and one to remember. Festive spirit in bounds!!! Food was nice but needs a littl...
•The Santa’s Lapland team are amazing, they are the only thing that made it feel atmospheric and Christmassy, apart from the country, snow, reindeer a...
Amazing Experience - Everyone in the team was extremely helpful, friendly, and always willing to go the extra mile to make our visit special. From the moment we arrived, w...
From airport and back we were looked after and children encouraged to feel special and christ...
Most magical core memories made with Santas Lapland. They organise everything for you...
This was a truly magical experience for the children in our party. I have never before been on a plane with organised games and songs. The holiday was...
À frantic fun filled trip - 6 and 7 year old boys were mesmerized. Daughter and son in law were swept away with it all - even organised a hockey match...
Dissapointing - Do not choose this experience - I wanted to share our feedback on the trip so that it may be helpful for your future customers. The accommodation was very basic. The rooms, particula...
We visited Lapland with Canterbury Travel last year and Santa’s Lapland this year. It’s hard not to compare the two, but I wanted to give fair and con...
Magical experience!!! - Amazing experience all round. Staff were fantastic and the excursions were top notch!! The food and accommodation however were shocking. Especially as...
Amazing trip - poor hotel - What an amazing trip which is almost single handily down to the Santas Lapland staff. Every interaction with their team was superb and they went the e...
Outstanding in every way- from booking to check in to the organisation to flights- totally magical. The whole experience was fantastic and exceeded my...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Santa's Lapland arranges seasonal Lapland holiday packages focused on family festive experiences. Packages typically combine accommodation, transfers and organised activities such as sledging, reindeer and husky interactions. Consumers researching reviews should check included services, optional excursions and the operator's safety and complaints procedures.