Reviewers most frequently praise the on-site staff, the smooth transfers and the organised day programmes, often calling the experience magical for children. However, multiple complaints focus on optional excursions being expensive (several reviews cite ~£500 or EUR 500) and on variability in accommodation quality. A small number of serious negative reports highlight safety handling and slow or unsatisfactory complaint responses; these should be considered by prospective travellers. When researching Santa's Lapland, check which activities are included, request written safety and cancellation policies, and verify how optional excursions are priced and operated.
Examples from available reviews (Sep 2022 – Feb 2026).
A magical and unforgettable Christmas - We booked our Christmas getaway with Santa’s Lapland after a lot of research into different approaches and companies who offer the “best” Lapland expe...
Thank you Santa’s Lapland We visited Lapland for Christmas this year as part of a package holiday booked through Santa’s Lapland. From the moment we a...
A Hugely Overpriced, Underwhelming Experience – Avoid at All Costs I recently returned from what I hoped would be a magical family trip to Lapland. Un...
Dangerous Trip - I am amazed how Santas Lapland are very keen to respond to positive reviews but much less pace is applied to those of with a different stance. The hol...
Staff, guides and on-site teams are repeatedly praised for friendliness, helpfulness and attention to detail; a small number of reviews criticise incident response or organisation.
Some guests say the package felt worth the price, but multiple reviewers describe optional excursions as costly and a few call the overall trip overpriced.
Booking, transfers and day-to-day logistics are commonly reported as smooth and well organised, though a minority describe chaotic procedures or poor equipment distribution.
Many reviews praise accommodation, equipment and activities; some note basic or dated rooms, underwhelming paid excursions and isolated safety concerns during activities.
Pre-departure information and transport updates are often described as clear and prompt, but a few reviews report slow or unsatisfactory complaint and incident communications.
The majority describe a memorable, family-focused festive holiday with standout moments; a smaller group report serious negative experiences that affected their trip.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
From one happy customer:)
Title: Magical Festive Experience at Santa's Lapland - I recently had the incredible experience of visiting Santa's Lapland and I must say that it was truly magical. As soon as we arrived, we were greeted warmly by the staff who were incredibly helpful throughout our stay. Everything was so well-organized and taken care of to ensure that our trip went smoothly.
One of my favorite parts of the holiday was meeting Santa Claus himself – an enchanting moment that left me feeling like a child again. The festive spirit surrounded us at every turn with beautiful Christmas decorations, twinkling lights and joyful music playing in the background.
The accommodations were cozy and comfortable, providing us with a perfect base for exploring all that Lapland has to offer. One highlight was taking part in fun winter activities such as husky sledding, reindeer rides and snowmobiling which made our stay even more exciting.
Overall, I highly recommend this amazing experience to anyone looking to get into the festive spirit while experiencing everything Lapland has to offer
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Santa's Lapland arranges seasonal Lapland holiday packages focused on family festive experiences. Packages typically combine accommodation, transfers and organised activities such as sledging, reindeer and husky interactions. Consumers researching reviews should check included services, optional excursions and the operator's safety and complaints procedures.