Guests often credit the on-site teams and trip planning for memorable family trips and smooth transfers. Many reviews highlight Santa Day, husky rides, and child-focused activities. Several reviewers also point to recurring issues with hotel standards and catering. A smaller group reports serious safety incidents, pricing disputes, and poor complaint handling.
Examples from available reviews (Sep 2022 – Mar 2026).
Outstanding, thoroughly organised experience with superb hotel and activities.
“Outstanding in every way-”
Basic accommodation, rushed schedules and disappointing elements of the trip.
“The reindeer ride lasted approximately one minute.”
Serious safety incident on husky ride with inadequate response.
“I cannot stress how dangerous or traumatising this was for the children.”
Dynamic pricing and poor communication left customer stuck and frustrated.
“quotes aren't locked without crystal-clear warnings”
Reviewers often praise the ground teams and UK reps for attentive, personal service. They mention smooth airport transfers, well-run daily schedules, and named staff who helped create standout moments. This kind of service praise appears in a large share of reviews.
Several low-scoring reviews say the trip cost more than the experience delivered. They point to dynamic pricing and unsatisfying complaint outcomes as key reasons for feeling it was poor value. These concerns show up in a minority of reviews but are strongly expressed.
Families describe Santa Day, dog sled rides, Arctic Circle visits, and child-focused interactions as the main sources of enjoyment. Many say the itinerary ran smoothly and that children were captivated by the activities. A smaller number felt some parts of the schedule moved too fast.
Across different trips, reviewers repeatedly criticise hotel condition, food quality, and overall hospitality standards. Some also mention poor gift presentation and activities that felt too short. One review reports a serious safety incident on a husky ride, less common but significant.
Many guests describe clear booking details and helpful pre-trip contact from staff. Others report unclear pricing, too little warning about quote changes, and weak complaint handling after travel. These communication problems appear less often than positive comments but have caused notable frustration.
Feedback tends to split between very positive views on organisation and very negative comments about accommodation, catering, and occasional safety or communication problems. Reviews show strong excitement about the activities and staff, alongside sharp criticism in specific areas. Many prospective travellers weigh the praised service against the reported product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently had the incredible experience of visiting Santa's Lapland and I must say that it was truly magical. As soon as we arrived, we were greeted warmly by the staff who were incredibly helpful throughout our stay. Everything was so well-organized and taken care of to ensure that our trip went smoothly.
One of my favorite parts of the holiday was meeting Santa Claus himself – an enchanting moment that left me feeling like a child again. The festive spirit surrounded us at every turn with beautiful Christmas decorations, twinkling lights and joyful music playing in the background.
The accommodations were cozy and comfortable, providing us with a perfect base for exploring all that Lapland has to offer. One highlight was taking part in fun winter activities such as husky sledding, reindeer rides and snowmobiling which made our stay even more exciting.
Overall, I highly recommend this amazing experience to anyone looking to get into the festive spirit while experiencing everything Lapland has to offer
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Santa's Lapland runs seasonal family holiday packages to Lapland built around Christmas and winter experiences. Packages bundle flights, airport transfers, hotel stays, and set activities such as Santa Day events, husky sled rides, reindeer visits, and Arctic Circle excursions. On-site reps and themed staff, including elves, handle daily plans and guest support. Travellers often mention Saariselkä and other Finnish Lapland resorts. Santa's Lapland sells multi-day packages that combine travel logistics with scheduled excursions and themed events.