Reviews Analysed
21
We Collect & Analyse Reviews
Rayna Tours
Experiences & Reviews
Rayna Tours is a UAE-based travel operator working with guided city tours, desert safaris, transfers and visa assistance for visitors to Dubai and Abu Dhabi. Consumers searching reviews typically want evidence about guide quality, pricing transparency and how the company handles bookings and complaints.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers praised knowledgeable, attentive guides and well‑timed itineraries; one review reported unsafe driving and rushed activities on a safari.
Share
Strong
26%
💰
Value for money
Several reviewers raised pricing and transparency concerns; issues include unexpected on‑site charges and unclear visa or activity fees.
Share
Weak
4%
⚡
User experience
Few reviews address booking or site experience; those that do report inconsistent online pricing and unanswered messages from staff.
Share
Weak
3%
🔧
Product quality
Many guests described enjoyable desert safaris and well‑arranged city tours; a small number reported missed activities or shortened experiences.
Share
Strong
14%
📞
Communication
Guides and drivers are frequently described as communicative and helpful; a minority of reviewers noted poor follow‑up or slow responses from office staff.
Share
Strong
27%
⭐
Overall experience
Most reviewers report memorable, positive days out and recommend specific guides; a few reported severe dissatisfaction tied to particular bookings.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
A Magical Tour Experience with Rayna Tours
"I recently had the pleasure to experience RaynaTours services during my trip to Dubai. From start to finish, their expert travel planning and execution made for a truly memorable experience. The tour guides were knowledgeable, friendly, and went above and beyond to accommodate any special requests we had. The itinerary was well planned out with plenty of time allocated for each attraction or activity, ensuring that we never felt rushed or overwhelmed. One particular highlight was our desert safari tour which included dune bashing, camel rides and a spectacular sunset view followed by a delicious barbecue dinner under the stars. It was truly unforgettable! Moreover, RaynaTours also provided visa assistance which allowed us hassle-free entry into Dubai. Their team processed everything promptly making our vacation stress-free. Overall, I highly recommend using RaynaTours for all your travel needs in Dubai! They are experts at delivering magical travel experiences you won't soon forget!"
Rhea Hodkiewicz
Collected.reviews
Mar 12, 2023
Featured for: Detailed positive tour and visa mention
Rayna Tours - Untrustworthy and Unethical Company
"Recently visited Dubai with family and friends for a games festival. Our festival coordinators had negotiated special discounted pricing with differen..."
NR BH
Trustpilot
Sep 30, 2025
Featured for: Detailed negative on pricing and safety
VERY SCATCHY FOR VISA - BE CAREFUL
"First of all their customer support needs to be trained they dont know how to communicate on whats app. I wanted to apply for a 30 days tourist visa a..."
Ilir Kasa
Trustpilot
Sep 30, 2025
Featured for: Customer-support and pricing transparency
It was a seamless experience my help…
"It was a seamless experience my help guide Vijay Yash from Pune did a fabulous work in getting me the best deal. Their WhatsApp support is great provi..."
Consumer
Trustpilot
Sep 30, 2025
Featured for: Mentions WhatsApp updates and neat cars
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Shaheen Chowdhury
trustpilot.com
Sep 30, 2025
We had an absolute unforgettable day…
We had an absolute unforgettable day exploring Abu Dhabi, and it was all thanks to our incredible tour guide Awais Arif! From the beautiful white marb...
K
Khalid Khan
trustpilot.com
Sep 30, 2025
From very first day it was so very well…
From very first day it was so very well planned trip ,timings, guidance ,all are excellent ..i am fully satisfied with Rayna , Our...
S
Susimar Picado Loaiza
trustpilot.com
Sep 30, 2025
Zayed Ali thank you note
Thank you so much to Mr. Zayed Ali. We learned so much, not only of your excellent knowledge of UAE history and...
S
Samrat
trustpilot.com
Sep 30, 2025
Fantastic experience
Excellent guidance and really...
S
Sobit
trustpilot.com
Sep 30, 2025
Amrish was very knowledgeable guide as…
Amrish was very knowledgeable guide as on thought the tour he was such an amazin...
s
singer family
trustpilot.com
Sep 30, 2025
We had a very good driver and guide-…
We had a very good driver and guide- zayed ali. He is very knowledgeable and very dedicated and also very ple...
C
Consumer
trustpilot.com
Sep 30, 2025
It was a seamless experience my help…
It was a seamless experience my help guide Vijay Yash from Pune did a fabulous work in getting me the best deal. Their WhatsApp support is great provi...
B
Brandon Li
trustpilot.com
Sep 30, 2025
Zayed Ali Was ours tour Guied hes…
Zayed Ali Was ours tour Guied hes rallye professionnel and kind personne...
N
NR BH
trustpilot.com
Sep 30, 2025
Rayna Tours - Untrustworthy and Unethical Company
Recently visited Dubai with family and friends for a games festival. Our festival coordinators had negotiated special discounted pricing with differen...
T
Teresa Windorpska
trustpilot.com
Sep 30, 2025
Amazing trip of Abu Dhabi
Today me and my family had the pleasure of going on a tour of Abu Dhabi. We visited Heritage Village, the local bazaar, the Emirates Palace Mandarin O...
S
Shravan Kumar
trustpilot.com
Sep 30, 2025
Kiran was very helpful
Kiran was very he...
I
Ilir Kasa
trustpilot.com
Sep 30, 2025
VERY SCATCHY FOR VISA - BE CAREFUL
First of all their customer support needs to be trained they dont know how to communicate on whats app. I wanted to apply for a 30 days tourist visa a...
J
Joao pedro Ramos carvalho silv
trustpilot.com
Sep 30, 2025
Good service and efficiency
...
B
Benjamin Adjei
trustpilot.com
Sep 30, 2025
The whole dessert safari thing was just…
The whole dessert safari thing was just amazing thanks to our driver and tour guide tourqee he...
C
Consumer
trustpilot.com
Sep 30, 2025
What an amazing day!
What an amazing day! Our guide for the day was Zayed Ali who couldn’t do enough to ensure we had an unforgettable experience. Zayed was extremely know...
C
Ciska Bakx
trustpilot.com
Sep 30, 2025
2 day trip (Dubai - Abu Dhabi)
What made the experience great was Mr Junaid Nawazish who told us everything and more of what we wanted to know during our 2 day trip of Dubai and Abu...
J
Jerry
trustpilot.com
Sep 30, 2025
Best driver in town …
We had two days same driver bring us to all the places in dubia and Abu Dhabi With all his great stories about the...
M
Mariateresa Calabrese
trustpilot.com
Sep 30, 2025
It was our first time in Dubai and it…
It was our first time in Dubai and it turned out to be a fantastic experience thanks to Zayed Ali. He was a very kind and knowledgeable guide: he took...
Q
Quba Keys
trustpilot.com
Sep 30, 2025
Good person
...
L
Lyn
trustpilot.com
Sep 30, 2025
Sunset desert safari tour
Our tour guide Malik was fantastic. He was very knowledgeable and pointing out places of interest on the way to the sunset desert safari. His driving...
Conclusion
Reviewers most often praise Rayna Tours’ guides, noting knowledge, helpfulness and attention to travellers’ comfort. Recurrent criticisms relate to price transparency and uneven customer‑service follow‑up, including reports of higher on‑site charges and delayed responses. If you consider booking, request written confirmation of included activities and final prices (for example ATV costs) and ask for the guide’s name in advance. These steps reflect common reviewer advice and help reduce the chance of misunderstandings.