Customers often single out named guides and drivers for friendly, professional, knowledgeable service on tours and safaris. Many describe smooth schedules and efficient handling of transfers and some visa requests on the ground. A separate cluster of reviews points to unresolved communication, refused refunds, price differences, and surprise charges. Ratings split clearly between highly rated live experiences and low-rated complaints about admin or billing.
Examples from available reviews (Mar 2022 – Mar 2026).
Pleasant Abu Dhabi tour with friendly, informative driver Zayed Ali.
“Our driver, Zayed Ali, was a wonderful guide.”
Company refused refunds and remained unresponsive despite persistent chasing.
“They refuse to offer refunds despite months of chasing.”
Visa service charged double compared with another service and provided poor effort.
“The price was double than a different service.”
Booked luxury yacht but received an old, dirty, undecorated vessel.
“I got a very old and worn off yacht that was thilty”
Reviewers often name specific staff for fast booking, well-run itineraries, and attentive guiding. Other reviews describe breakdowns such as missed pickups and unfinished visa extensions that left customers inconvenienced.
Multiple reviews repeat concerns about fees higher than quoted, double billing, and card charges customers say were unauthorised. Others describe certain services as affordable or good value, including limo rides and some tour packages.
Many guests describe standout desert safaris and city tours led by knowledgeable, entertaining guides who share local stories. A smaller group reports unhelpful and disrespectful staff behaviour during delays or service issues.
One review says a luxury yacht was returned in poor, unclean condition. Complaints about the physical product itself appear rare.
Several low-rated reviews mention no follow-up, missing application records, and a refusal to issue refunds after payment. Other reviews describe quick WhatsApp updates and a dependable contact person for some bookings.
Reviews draw a clear line between strong delivery on tours and weaker follow-through on admin. Good experiences with tours and drivers sit alongside complaints about visa handling, billing, and after-sales communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Kiran provided excellent, prompt service and secured appointment sooner than requested.
“Glad to interact with Mr. Kiran.”
Visa service charged double compared with another service and provided poor effort.
“The price was double than a different service.”
Thomas was friendly, professional, and helped make the Dubai trip unforgettable.
“Thomas is very friendly, professional and very fast.”
Company refused refunds and remained unresponsive despite persistent chasing.
“They refuse to offer refunds despite months of chasing.”
Prompt, exceptional visa service by Mr Krunal for the family.
“Exceptional and prompt service securing a visit visa for my family.”
Akhtar Hussain was an excellent captain and enhanced the travel experience.
“Akhtar Hussain is very good and amazing captain.”
Smooth Georgia visa process with prompt, clear communication from Vishal.
“Best Georgia visa service”
Adnan Sabir was jolly and well behaved, making the tour enjoyable.
“Great tour and our guide Adnan Sabir was very well behaved and jolly fellow.”
Adnan Samir showed commendable welcoming and hosting spirit.
“Adnan samir's welcoming and hosting spirit was really commendable!!”
Adnan Sabir was friendly, attentive, and ensured a memorable desert safari.
“Adnan Sabir was an exceptional desert safari driver—jolly, friendly, and very entertaining.”
Kind staff provided a great experience; Hussain Asgar Ali ensured plans ran smoothly.
“The staff was so kind and amazing.”
Akhtar Hussain provided a careful, friendly desert safari with great driving skills.
“First of all thank you akhtar hussian for best ride to desert safari”
Adnan Sabir was kind, professional, and made the family experience outstanding.
“Our experience with Rayna Tours was truly outstanding, and a big part of that was thanks to Adnan Sabir.”
Helpful booking agent Mr Hussain contributed to a good experience.
“I had a good experience.”
Hussain Asgar Ali organised a well-planned trip and excellent support.
“Thank you Hussain Asgar Ali for organizing wonderful trip.”
Husain Asgar Ali proposed a great tour and ensured a great time.
“Husain Asgar Ali was in the Novotel avenue mall and he was excellent!!”
The service was fantastic and very affordable.
“Fantastic service and affordable”
Vishal provided professional, friendly support and met promised timelines.
“Vishal my POC was amazing through the entire process.”
Had great fun; guide Adnan Sabir was friendly and helpful.
“We had soo much fun during desert safari”
Unforgettable Abu Dhabi tour with knowledgeable, fun, and well-coordinated guide.
“thanks to our incredible tour guide Awais Arif!”
Well planned trip with excellent timings, guidance, and a great guide.
“so very well planned trip”
Guide Zayed Ali provided knowledgeable, skilled, and memorable service.
“Thank you so much to Mr. Zayed Ali.”
Enjoyed desert safari with excellent guidance.
“Excellent guidance and really enjoyed our safari in desert.”
Amrish was a knowledgeable, humble guide sharing facts and stories.
“Amrish was very knowledgeable guide”
Zayed Ali was a knowledgeable, dedicated, and pleasant driver-guide.
“We had a very good driver and guide- zayed ali.”
Seamless trip with helpful guide, responsive WhatsApp support, and tidy cars.
“Their WhatsApp support is great providing time to time update for our activities.”
Zayed Ali was professional, kind, and knowledgeable tour guide.
“Zayed Ali Was ours tour Guied”
Quoted ATV price was far lower than charged and service was poor.
“we were told the price was 500 AED - more than 4 times what I had been quoted!!”
Pleasant Abu Dhabi tour with friendly, informative driver Zayed Ali.
“Our driver, Zayed Ali, was a wonderful guide.”
Kiran provided very helpful assistance.
“Kiran was very helpful.”
Customer support gave inconsistent visa pricing and lacked transparency.
“it will cost 475 AED for a 14 days tourist visa”
Received good service and efficient handling.
“Good service and efficiency”
Enjoyed the desert safari thanks to excellent driver-guide Tourqee.
“The whole dessert safari thing was just amazing”
Zayed Ali provided knowledgeable, attentive, and first-class city tour service.
“Zayed was extremely knowledgeable and made us feel like we were truly getting a first class service.”
Junaid Nawazish provided informative, friendly, and professional 2-day tours.
“What made the experience great was Mr Junaid Nawazish”
Driver Junaid NawZish made two days special with stories and care.
“you make our two days very special”
First-time Dubai visit was fantastic thanks to kind, knowledgeable guide Zayed Ali.
“It was our first time in Dubai and it turned out to be a fantastic experience thanks to Zayed Ali.”
Described person as good and well-natured.
“Good person. Good nature.”
Malik was knowledgeable, polite, and very professional on the desert safari.
“Our tour guide Malik was fantastic.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rayna Tours is a Dubai-based travel operator offering day tours, desert safaris, city sightseeing, and airport transfers. It also arranges visa processing, chauffeur-driven transfers, yacht and limo hires, and multi-day itineraries. Customers can book tours and transport online and reach local support channels. Rayna Tours provides guides and drivers for sightseeing, transfers, and activity logistics across UAE destinations.