Customers often single out named guides and drivers for friendly, professional, knowledgeable service on tours and safaris. Many describe smooth schedules and efficient handling of transfers and some visa requests on the ground. A separate cluster of reviews points to unresolved communication, refused refunds, price differences, and surprise charges. Ratings split clearly between highly rated live experiences and low-rated complaints about admin or billing.
Examples from available reviews (Mar 2022 – Mar 2026).
Pleasant Abu Dhabi tour with friendly, informative driver Zayed Ali.
“Our driver, Zayed Ali, was a wonderful guide.”
Company refused refunds and remained unresponsive despite persistent chasing.
“They refuse to offer refunds despite months of chasing.”
Visa service charged double compared with another service and provided poor effort.
“The price was double than a different service.”
Booked luxury yacht but received an old, dirty, undecorated vessel.
“I got a very old and worn off yacht that was thilty”
Reviewers often name specific staff for fast booking, well-run itineraries, and attentive guiding. Other reviews describe breakdowns such as missed pickups and unfinished visa extensions that left customers inconvenienced.
Multiple reviews repeat concerns about fees higher than quoted, double billing, and card charges customers say were unauthorised. Others describe certain services as affordable or good value, including limo rides and some tour packages.
Many guests describe standout desert safaris and city tours led by knowledgeable, entertaining guides who share local stories. A smaller group reports unhelpful and disrespectful staff behaviour during delays or service issues.
One review says a luxury yacht was returned in poor, unclean condition. Complaints about the physical product itself appear rare.
Several low-rated reviews mention no follow-up, missing application records, and a refusal to issue refunds after payment. Other reviews describe quick WhatsApp updates and a dependable contact person for some bookings.
Reviews draw a clear line between strong delivery on tours and weaker follow-through on admin. Good experiences with tours and drivers sit alongside complaints about visa handling, billing, and after-sales communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Visa consultant failed to provide proof and caused long delays.
“Gurvinder failed to provide any authentic proof.”
Visa application showed no record with authorities and company provided no explanation.
“they have no record of the application /ref id that was giving to us.”
Company was uncooperative and staff treated guests disrespectfully.
“they don't cooperate with you even if the flight got delayed”
Unauthorised credit card charges were reported and resolution attempts failed.
“saw 3 transactions on our credit card bill which we were not aware and had not authorized”
Applied for Turkish visa and received no follow-up after payment.
“they totally ignoring their customer”
Enjoyed desert safari ride with Mr Raja Umair and shows were great.
“I enjoy the safari desert ride with Mr Raja Umair.”
Smooth airport-to-hotel cab ride with Nashabar and informative driver.
“Had a cab booked with Nashabar from the airport till hotel.”
Incredible Abu Dhabi city tour, well organised with a knowledgeable guide.
“The highlight of the tour for me was definitely the Sheikh Zayed Grand Mosque.”
Stress-free Dubai visa process with few documents and quick e-visa delivery.
“I received my Dubai e-visa via email within a few days.”
I recently had the pleasure to experience RaynaTours services during my trip to Dubai. From start to finish, their expert travel planning and execution made for a truly memorable experience.
The tour guides were knowledgeable, friendly, and went above and beyond to accommodate any special requests we had. The itinerary was well planned out with plenty of time allocated for each attraction or activity, ensuring that we never felt rushed or overwhelmed.
One particular highlight was our desert safari tour which included dune bashing, camel rides and a spectacular sunset view followed by a delicious barbecue dinner under the stars. It was truly unforgettable!
Moreover, RaynaTours also provided visa assistance which allowed us hassle-free entry into Dubai. Their team processed everything promptly making our vacation stress-free.
Overall, I highly recommend using RaynaTours for all your travel needs in Dubai! They are experts at delivering magical travel experiences you won't soon forget!
Paid for visas but experienced false commitments and irresponsible India office staff.
“absolutely not reachable and irresponsible staff.”
Driver was friendly, safe and provided a very good experience.
“Very good experience with him”
Shared transfer failed; they denied pickup and ruined our trip.
“they denied to pick up us”
Driver Salauddin was very nice, professional and safe.
“very nice and profesional all the time.”
Driver was professional, kind and provided a comfortable drive.
“Good drive, we feel very confortable.”
Paid for visa extension but received inadequate documentation and was fined.
“I paid 1200 AED for a Visa extension”
Rayna Tours organised a well-planned, hassle-free holiday with attentive service.
“Touring with Dubai Rayna tours was a wonderful vacation.”
Two-hour limo ride felt luxurious and offered good value.
“The 2-hour limo ride from Rayna Tours was fantastic.”
Booked luxury yacht but received an old, dirty, undecorated vessel.
“I got a very old and worn off yacht that was thilty”
Efficient team planned a comprehensive three-day Dubai itinerary enjoyed by reviewer.
“Enjoyed every bit of my Dubai itinerary.”
They handled itinerary and transport conveniently, creating a hassle-free family holiday.
“They take care of everything”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rayna Tours is a Dubai-based travel operator offering day tours, desert safaris, city sightseeing, and airport transfers. It also arranges visa processing, chauffeur-driven transfers, yacht and limo hires, and multi-day itineraries. Customers can book tours and transport online and reach local support channels. Rayna Tours provides guides and drivers for sightseeing, transfers, and activity logistics across UAE destinations.