Reviewers most often praise Rayna Tours’ guides, noting knowledge, helpfulness and attention to travellers’ comfort. Recurrent criticisms relate to price transparency and uneven customer‑service follow‑up, including reports of higher on‑site charges and delayed responses. If you consider booking, request written confirmation of included activities and final prices (for example ATV costs) and ask for the guide’s name in advance. These steps reflect common reviewer advice and help reduce the chance of misunderstandings.
Examples from available reviews (Mar 2022 – Feb 2026).
RaynaTours provided well-planned memorable travel services in Dubai.
“I highly recommend using RaynaTours for all your travel needs in Dubai!”
Quoted ATV price was far lower than charged and service was poor.
“we were told the price was 500 AED - more than 4 times what I had been quoted!!”
Customer support gave inconsistent visa pricing and lacked transparency.
“it will cost 475 AED for a 14 days tourist visa”
Seamless trip with helpful guide, responsive WhatsApp support, and tidy cars.
“Their WhatsApp support is great providing time to time update for our activities.”
Most reviewers praised knowledgeable, attentive guides and well‑timed itineraries; one review reported unsafe driving and rushed activities on a safari.
Several reviewers raised pricing and transparency concerns; issues include unexpected on‑site charges and unclear visa or activity fees.
Few reviews address booking or site experience; those that do report inconsistent online pricing and unanswered messages from staff.
Many guests described enjoyable desert safaris and well‑arranged city tours; a small number reported missed activities or shortened experiences.
Guides and drivers are frequently described as communicative and helpful; a minority of reviewers noted poor follow‑up or slow responses from office staff.
Most reviewers report memorable, positive days out and recommend specific guides; a few reported severe dissatisfaction tied to particular bookings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Visa consultant failed to provide proof and caused long delays.
“Gurvinder failed to provide any authentic proof.”
Visa application showed no record with authorities and company provided no explanation.
“they have no record of the application /ref id that was giving to us.”
Company was uncooperative and staff treated guests disrespectfully.
“they don't cooperate with you even if the flight got delayed”
Unauthorised credit card charges were reported and resolution attempts failed.
“saw 3 transactions on our credit card bill which we were not aware and had not authorized”
Applied for Turkish visa and received no follow-up after payment.
“they totally ignoring their customer”
Enjoyed desert safari ride with Mr Raja Umair and shows were great.
“I enjoy the safari desert ride with Mr Raja Umair.”
Smooth airport-to-hotel cab ride with Nashabar and informative driver.
“Had a cab booked with Nashabar from the airport till hotel.”
Incredible Abu Dhabi city tour, well organised with a knowledgeable guide.
“The highlight of the tour for me was definitely the Sheikh Zayed Grand Mosque.”
Stress-free Dubai visa process with few documents and quick e-visa delivery.
“I received my Dubai e-visa via email within a few days.”
I recently had the pleasure to experience RaynaTours services during my trip to Dubai. From start to finish, their expert travel planning and execution made for a truly memorable experience.
The tour guides were knowledgeable, friendly, and went above and beyond to accommodate any special requests we had. The itinerary was well planned out with plenty of time allocated for each attraction or activity, ensuring that we never felt rushed or overwhelmed.
One particular highlight was our desert safari tour which included dune bashing, camel rides and a spectacular sunset view followed by a delicious barbecue dinner under the stars. It was truly unforgettable!
Moreover, RaynaTours also provided visa assistance which allowed us hassle-free entry into Dubai. Their team processed everything promptly making our vacation stress-free.
Overall, I highly recommend using RaynaTours for all your travel needs in Dubai! They are experts at delivering magical travel experiences you won't soon forget!
Paid for visas but experienced false commitments and irresponsible India office staff.
“absolutely not reachable and irresponsible staff.”
Driver was friendly, safe and provided a very good experience.
“Very good experience with him”
Shared transfer failed; they denied pickup and ruined our trip.
“they denied to pick up us”
Driver Salauddin was very nice, professional and safe.
“very nice and profesional all the time.”
Driver was professional, kind and provided a comfortable drive.
“Good drive, we feel very confortable.”
Paid for visa extension but received inadequate documentation and was fined.
“I paid 1200 AED for a Visa extension”
Rayna Tours organised a well-planned, hassle-free holiday with attentive service.
“Touring with Dubai Rayna tours was a wonderful vacation.”
Two-hour limo ride felt luxurious and offered good value.
“The 2-hour limo ride from Rayna Tours was fantastic.”
Booked luxury yacht but received an old, dirty, undecorated vessel.
“I got a very old and worn off yacht that was thilty”
Efficient team planned a comprehensive three-day Dubai itinerary enjoyed by reviewer.
“Enjoyed every bit of my Dubai itinerary.”
They handled itinerary and transport conveniently, creating a hassle-free family holiday.
“They take care of everything”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rayna Tours is a UAE-based travel operator working with guided city tours, desert safaris, transfers and visa assistance for visitors to Dubai and Abu Dhabi. Consumers searching reviews typically want evidence about guide quality, pricing transparency and how the company handles bookings and complaints.