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Omega Breaks
Reviews & Experiences

Reviews show consistent praise for helpful sales agents and many polite, accommodating drivers, and repeated positive comments about hotel quality and breakfasts. Recurring negatives concern coach journey planning and on-route communication — several reviews describe long travel times or driver decisions that caused delays. Website or booking-form problems are rarely reported but can occur and are usually resolved by customer service. If considering Omega Breaks, confirm pickup times and ticketing communication in advance and ask about travel route details when booking.

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Overview & Key Metrics

Review count
41
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Most reviewers praise helpful, knowledgeable staff and polite drivers, though several report poorly planned coach routes and long journey times on some trips.

💰

Value for money

Some customers describe accurate pricing and good deals; a smaller group report extra costs or perceive journeys scheduled to maximise passenger numbers.

⚡

User experience

Very few reviews mention the website or booking interface; one report a technical address-entry problem that was resolved by staff contact.

🔧

Product quality

Hotel stays are frequently described as good—clean rooms and solid breakfasts—while coach comfort varies with several positive driver reports.

📞

Communication

Many reviews note prompt, helpful communication from agents (callbacks, re-sending tickets), but there are isolated cases of poor on-route communication.

⭐

Overall experience

Most customers report enjoyable, well-organised breaks; a minority experienced cancelled events, long coach delays or last-minute hotel changes.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026

Akeem Ajmal 4/5

This was the most hassle free holiday we have ever had as a group. Dew tour busy schedules we had no time to visit holiday service providers and we decided to do it online. We just agreed that each one of us needed to search online for a holiday booking company. After comparing the rates, the destinations, modes of transport, and miscellaneous services we settled on Omega Breaks. Indeed we were right. They Perfectly organized everything and kept us updated on the progress.When the day came, we really enjoyed travelling on the coaches and rail to different hotels and the scenery was amazing. Talk of the hotels, other wonderful places. How we wished we could spend more days and have fun. I can't wait to book a holiday with my family. I’m convinced they will like it.

Nov 25, 2021 · Collected.reviews

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Omega Breaks

Omega Breaks is a UK-based short-break and coach-holiday operator that arranges packaged trips including coach travel, hotel accommodation and ticketed events such as theatre and exhibitions. People searching reviews typically look for information on coach journeys, hotel quality, sales agents and booking support.