Reviewers consistently praise Neilson's on‑site coaches, activity teams and many resort hosts, with frequent positive remarks about food, equipment and the range of activities. Several guests report practical issues with the booking app, padel booking queues and online room allocations. Company‑level communication and arrival support are recurring concerns for a notable minority, and some customers raise extra‑charge issues such as single supplements or upgrade fees. Prospective travellers should check exactly what is included in their booking, confirm arrival/transfer arrangements, and consider requesting room preferences in advance where possible.
Examples from available reviews (Sep 2025 – Feb 2026).
Significant issues regarding responsibilities for travel and customer care - Though we had a good holiday overall thanks to the actual staff at the resort we went to this was only possible by my parking dealing with ridiculousl...
Overall Not all-inclusive!! - Overall: Cook’s Club Adakoy Not all-inclusive!! Overall very good holiday, excellent boutique hotel in an exceptional location. Neilson team were grea...
Neilson is consistently brilliant!! - I mainly did gym stuff and there was plenty of it, all well taught and challenging. Both indoor and outdoorgyms - the classes were outdoor under shade...
Great stay at Buca! - Just returned from a 10 night stay in Buca. 2nd holiday with Neilson with a 15 and 18 yr old. Fab time there and all the staff were so friendly . Our...
On‑site teams, coaches and resort hosts are frequently praised for energy and helpfulness; a minority report poor head‑office or check‑in responses that affected their stay.
Several reviewers report unexpected extras (single supplements, upgrade fees, transfer costs) and confusion over inclusions; a smaller number describe good value for food and activities.
Multiple guests describe the app and online booking as clunky or unreliable; padel booking queues and automatic room selection have caused practical problems for some.
Facilities, equipment, food and activity provision are often described positively, but recurring reports note noisy areas, poor room allocations and some basic room amenity issues.
Company‑level communication and arrival/airport support attract frequent criticism for poor responsiveness; a few reviews highlight helpful, compassionate individual staff handling problems well.
Most reviewers describe very positive holidays with strong activity programmes and friendly staff; a minority say booking or support problems substantially affected their enjoyment.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Alana Beach, Croatia. Superb - This was our first time with Neilson and its fair to say on reflection it has to be one of the best holidays we have ever had. Our thanks go to Client...
Overall Not all-inclusive!! - Overall: Cook’s Club Adakoy Not all-inclusive!! Overall very good holiday, excellent boutique hotel in an exceptional location. Neilson team were grea...
Great family holiday - Kids club: Eva was excellent with our son in Sharksters. Thanks also to Danielle. Our daughter had a lot of fun with Mack and Gina in stingrays. And a...
Great stay at Buca! - Just returned from a 10 night stay in Buca. 2nd holiday with Neilson with a 15 and 18 yr old. Fab time there and all the staff were so friendly . Our...
Excellent holidays and caring customer service - Two years ago we went on a sailing holiday with Neilson at Vounaki which was excellent. We booked again for this year but with our 2 weeks to go we we...
Significant issues regarding responsibilities for travel and customer care - Though we had a good holiday overall thanks to the actual staff at the resort we went to this was only possible by my parking dealing with ridiculousl...
Seasoned Neilson Customer Explores... - After 18 visits to Vounaki, I decided last year to spread my wings and try out Alana in Croatia as I'm a big fan of the Neilson format and I enjoyed i...
Be careful when booking on line - without paying extra for upgrade you're likely to end up with the worst rooms in the hotel! - After booking a hotel double/twin online we were allocated a room as far from the beach as it's possible to get. The 'courtside'rooms, which the websi...
Truly excellent - This is our third Neilson holiday and we are already booked for next year. It's an excellent company and the staff can't do enough t...
DA 0 rating for customer service - Our group of 10 have spent the last 3yrs holidaying with Neilson and have enjoyed the experience on many levels. However we have tried to arrange for...
We had the BEST time at the Adakoy Neilson / Cooks Club resort. The staff, facilities and food were all incredible. Highly recommend doing the E-foili...
Buca Beach Club we will be back. This was my first Neilson holiday and we were all blown away by the quality of everything and everyone. The food is s...
Neilson is consistently brilliant!! - I mainly did gym stuff and there was plenty of it, all well taught and challenging. Both indoor and outdoorgyms - the classes were outdoor under shade...
Incredible Holiday Experience - For our first Neilson holiday we chose Turkey. We enjoyed an amazing experience; everything was 10/10. We highly recommend. The service of all the sta...
Messini Beach Club. First time with a Neilson Beach Club holiday as a single mum with a 10-year-old daughter. Amazing!! We went over 1/2 term so it wa...
Neilson holiday in Greece - Had a great holiday in Messini Beach Club, Greece. THe tennis coaching was fantastic with enthusiastic, helpful and fun coaches. Thanks to Cam and Sam...
Just returned from 2 weeks in Levante, our third time at this resort. Great holiday as always with Neilson. My partner took his own road bike and Neil...
Great service from start to finish - You can't go wrong with a Neilson holiday - there's something for everyone. The only gripe I had was having to queue for Padel Tenni...
First time but not the last! - First time in a Neilson beach resort and really impressed with it. Great facilities at Levante with clean, spacious rooms and good food. We joined som...
Ok but not real Neilson - Large resort shared with guests travelling with other companies.Good food albeit not boring.Good rooms. Noisy environment.Loud music and shouting from...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Neilson Active Holidays is a UK holiday operator specialising in activity‑led beach and sailing breaks in Mediterranean and European destinations. The company focuses on coached watersports, tennis, fitness and family activity programmes delivered at partner hotels and dedicated Neilson resorts. People researching reviews typically look for information on on‑site coaching standards, accommodation quality, inclusions and customer support at arrival and during travel.