Reviewers consistently praise Neilson's on‑site coaches, activity teams and many resort hosts, with frequent positive remarks about food, equipment and the range of activities. Several guests report practical issues with the booking app, padel booking queues and online room allocations. Company‑level communication and arrival support are recurring concerns for a notable minority, and some customers raise extra‑charge issues such as single supplements or upgrade fees. Prospective travellers should check exactly what is included in their booking, confirm arrival/transfer arrangements, and consider requesting room preferences in advance where possible.
Examples from available reviews (Sep 2025 – Feb 2026).
Significant issues regarding responsibilities for travel and customer care - Though we had a good holiday overall thanks to the actual staff at the resort we went to this was only possible by my parking dealing with ridiculousl...
Overall Not all-inclusive!! - Overall: Cook’s Club Adakoy Not all-inclusive!! Overall very good holiday, excellent boutique hotel in an exceptional location. Neilson team were grea...
Neilson is consistently brilliant!! - I mainly did gym stuff and there was plenty of it, all well taught and challenging. Both indoor and outdoorgyms - the classes were outdoor under shade...
Great stay at Buca! - Just returned from a 10 night stay in Buca. 2nd holiday with Neilson with a 15 and 18 yr old. Fab time there and all the staff were so friendly . Our...
On‑site teams, coaches and resort hosts are frequently praised for energy and helpfulness; a minority report poor head‑office or check‑in responses that affected their stay.
Several reviewers report unexpected extras (single supplements, upgrade fees, transfer costs) and confusion over inclusions; a smaller number describe good value for food and activities.
Multiple guests describe the app and online booking as clunky or unreliable; padel booking queues and automatic room selection have caused practical problems for some.
Facilities, equipment, food and activity provision are often described positively, but recurring reports note noisy areas, poor room allocations and some basic room amenity issues.
Company‑level communication and arrival/airport support attract frequent criticism for poor responsiveness; a few reviews highlight helpful, compassionate individual staff handling problems well.
Most reviewers describe very positive holidays with strong activity programmes and friendly staff; a minority say booking or support problems substantially affected their enjoyment.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
We love your holidays, we have booked twice for this year as we can’t wait to sail o...
We love your holidays, we have booked twice for this year as we can’t wait to sail o...
Helpful with payment proceadures - Helpful with pay...
Helpful with payment proceadures - Helpful with pay...
Easy to book online. Disappointing that roo...
Easy to book online. Disappointing that roo...
Excellent customer service, the agent was very understandi...
Excellent customer service, the agent was very understandi...
I booked it myself on the website without any intervention from a Neilson m...
I booked it myself on the website without any intervention from a Neilson m...
Great price and choice of activities. Food and accommodation superb and partnership with Jet 2 flights works really well. Staff second to none, w...
Great price and choice of activities. Food and accommodation superb and partnership with Jet 2 flights works really well. Staff second to none, w...
Fantastic holidays, great...
Fantastic holidays, great...
Good website and clear information.
Good website and clear information.
Excellent customer service - ...
Excellent customer service - ...
Good customer service - ...
Good customer service - ...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Neilson Active Holidays is a UK holiday operator specialising in activity‑led beach and sailing breaks in Mediterranean and European destinations. The company focuses on coached watersports, tennis, fitness and family activity programmes delivered at partner hotels and dedicated Neilson resorts. People researching reviews typically look for information on on‑site coaching standards, accommodation quality, inclusions and customer support at arrival and during travel.