Review content shows a clear pattern: booking and interface usability are frequently praised, with many customers describing fast, straightforward transactions. However, recurring issues appear around billing, refunds and service delivery — examples include unexpected extra charges and at least one report of a voucher not being delivered. Communication is inconsistent: some customers report rapid, effective helpline support while others cite missing emails or no-shows. Consumers considering Musement should double-check payment totals, confirm pickup or voucher delivery, and keep booking emails and payment receipts until the experience is complete.
Examples from available reviews (Dec 2021 – Feb 2026).
Was charged but did not receive a voucher and refund was refused.
“they charged my credit card and refused to offer a refund.”
Price discrepancy: listed €50 but charged €58.
“It said it was €50 but charged €58”
Had trouble entering mobile number but helpline resolved it quickly.
“The help line sorted me out quickly and efficiently.”
Reviewer praised the tour and highlighted helpful, friendly staff.
“Brilliant, brilliant tour.”
Some reviewers praise helpful staff and organised tours, while others report missed pick-ups, delayed vouchers and unresolved charge/refund issues.
Several reviewers complained about unexpected charges or non-refundable bookings; a few mentioned finding good deals but negative price experiences recur.
Majority describe the booking flow and UI as quick, straightforward and easy to use; occasional form-entry issues were resolved by support.
A small sample praises tour quality and staff, while isolated reports note missing inclusions or service gaps on booked trips.
Some users experienced slow or problematic communications (voucher emails, charge notices, pick-up updates); others cite fast helpline support.
Overall impressions are mixed: many positive, easy bookings and good days out, but a number of serious negative incidents reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer bought wrong-date tickets and provider refused to modify or cancel.
“they would NOT modify or cancel the booking.”
Interface was great and made checking options very easy.
“Great interface.”
Reviewer found site quick and very easy to use.
“quick and very easy to use”
Reviewer described the service as easy and quick.
“Easy,quick”
Reviewer found it easy to use.
“Easy to use.”
Reviewer found surfing the site easy.
“Easy surfing!!”
Payment attempt failed with one card; another card succeeded but payment status was unclear.
“Could not pay with Ásdís visa card.”
Reviewer found it easy to follow and select their required event.
“Easy to follow and select the event I required.”
Customer service was prompt and assisted with rebooking and reservation.
“the customer service was prompt”
Tickets did not cover all paid entries and no refund was received.
“the QR codes only covered 3 entries”
Reviewer paid for tickets not received and was denied a refund.
“I have paid for tickets I never received”
Reviewer reported a smooth booking process.
“smooth booking”
Immediate date-change request was refused despite prompt notification.
“I noticed the error immediately and contacted Musement within minutes”
Booking was easy but intrusive time pop-ups and unclear reduced-rate info.
“Pops up too often.”
Navigation was simple and straightforward; times and availability clear.
“Simple and straightforward navigation.”
Reviewer reported an easy transaction.
“Easy transaction”
Reviewer found the site easy to navigate.
“easy to navigate”
Tour was easy to find and a prior customer's satisfaction was a plus.
“Easy to find this tour.”
Reviewer paid for wrong-date tickets and was declined a date change.
“i payed for tickets at wrong date”
Reviewer warns supplier is reluctant to refund for illness and gives runaround.
“they are loath to refund you”
Quick and easy to book; reviewer is looking forward to visit.
“Quick and easy to book.”
Reviewer experienced easy access overall.
“Easy access”
The reviewer described the process as simple.
“Simple process”
Reviewer booked online within ten minutes.
“I just went online and booked this within ten minutes!”
Reviewer reports the experience was great this time.
“Great this time”
Price discrepancy: listed €50 but charged €58.
“It said it was €50 but charged €58”
Reviewer was fine but wanted Chappell too.
“Fine but wanted Chappell too.”
Reviewer reported very good service.
“Very good service”
Had trouble entering mobile number but helpline resolved it quickly.
“The help line sorted me out quickly and efficiently.”
Reviewer warns bookings are not refundable if mistakes occur.
“Not refundable if you make a mistake”
Reviewer found the process quick and easy.
“Quick and easy”
Reviewer found the service easy and straightforward.
“Easy and straightforward”
Reviewer praised ease of use and user experience.
“Very good user experience.”
Reviewer found the UI easy to use.
“Easy to use UI”
Reviewer described the service as easy and fast.
“EASY AND FAST”
Pick-up failed and operator did not turn up for scheduled day trip.
“on the day they never showed up at 7.00am..”
Reviewer described booking as super easy and a great deal.
“super easy and great deal”
Reviewer found the service quick and easy.
“Quick and easy”
Reviewer praised the tour and highlighted helpful, friendly staff.
“Brilliant, brilliant tour.”
Reviewer reported no problems so far.
“So far no problems”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Musement is an online booking platform for tours, attraction tickets and city activities. It lets consumers search, reserve and receive digital vouchers for experiences in multiple destinations via a website and mobile interface.