Reviews show a clear split between smooth bookings and major problems after payment. Many customers like the website, fast confirmations, and good prices. Others report cancelled trips, sudden price changes, and refunds or changes that never get sorted. Hotel experiences also vary widely, from great stays to complaints about poor cleanliness or last-minute downgrades.
Examples from available reviews (Nov 2021 – Feb 2026).
Site is easy to use and allows flight changes.
“Easy to use and search. Easy to change flights aswell when booking.”
Always books with Love Holidays for reliability and value.
“Always book with loveholidays reliability value for money”
Trip repeatedly cancelled and reoffered at double price; refunds overdue.
“cancelled our trip to New York 3 different times, each time, making it more expensive.”
Promised change but flights unavailable, resulting in total financial loss.
“they won’t take responsibility for any of this so we have lost all our money.”
Several reviews mention helpful, professional agents who handled complex requests. Another set describes cancelled trips, failed transfers, and promises that did not happen. Multiple reviewers say refunds or compensation took a long time or never arrived.
Many reviewers highlight competitive prices and say they book again because it feels like good value. Others complain about unexpected extra charges, high name-change fees, and last-minute price rises. A minority point out that the advertised price sometimes leaves out extras like baggage and transfers.
Many reviews call the website easy to search and straightforward to book, with quick confirmations. Some users also say the booking process is clear and travel documents are ready soon after purchase. A small number struggled to find specific details or had booking references that support staff could not locate.
Comments on accommodation are mixed: many praise comfortable hotels and good breakfasts. Other reviews describe dirty rooms, mould, or last-minute switches to a lower-standard property than the one booked. Several accounts link these issues to weak performance from local suppliers.
Multiple reviews mention late updates about changes, unclear costs, and long waits for support. Some reviewers say GDPR-related issues got in the way of changing names or the lead passenger. A smaller set praises staff for clear, empathetic communication.
Reviews contrast easy online bookings with serious failures after booking that disrupted travel plans. Positive comments focus on booking speed and price, while negatives centre on cancellations, extra charges, and customer service issues left unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Always books with Love Holidays for reliability and value.
“Always book with loveholidays reliability value for money”
Site is easy to use and allows flight changes.
“Easy to use and search. Easy to change flights aswell when booking.”
Website is easy and price held for 24 hours.
“Ease of website good and price held for the 24Hrs to sort everything out”
Found a good hotel at a good price but extras like baggage excluded.
“be mindful that the price on the site doesn't include baggage and transfers”
Overall experience with booking was hassle-free.
“Hassle free”
Booking was extremely easy and removed hassle at no extra cost.
“all the hassle was eliminated for no extra price”
Made it easy to find accommodation in the desired location.
“Made it easy to find somewhere to stay, in the place I wanted to stay.”
Reviewer got a great hotel deal.
“Hotel deal I got was great!”
Booking was simple and straightforward.
“It was so simple and straightfoward”
Fabulous experience with an easy website and better offers.
“Website easy to navigate and book.”
Helped with booking and offered much cheaper prices than competitors.
“Prices were far cheaper for the same property compared to several companies.”
Reviewer had a fantastic holiday experience.
“Fantastic holiday experience”
Sorted everything with a good price over Easter; will reuse.
“Good price especially as it’s over Easter”
Very easy second-time booking and they were very happy.
“Very easy to book no issues to report, second time of use”
Booking is easy with lots of choice and flexible payment.
“So easy and so much choice.”
Booked multiple trips; likes split payments and cheap deals.
“Great that you can split payments and pay monthly.”
Bathrooms were cleaned only superficially, a small negative.
“the bathrooms were cleaned only superficially”
Hotel, transfers and booking were great but Wizzair was awful.
“I would never fly wizzair again however, the most awful experience”
Can’t fault Love Holidays and would recommend them.
“Can’t fault love holidays would recommend to anyone”
First-time user found the company easy to work with and will return.
“Really an easy company to work with......it’s my first experience with this company, I’m sure it won’t be my last”
Service took payment, delayed confirmation and demanded extra money.
“Dreadful service, takes your money, waits a week to confirm, then tries to con you out of extra money for exactly what you booked AVOID”
Trip repeatedly cancelled and reoffered at double price; refunds overdue.
“cancelled our trip to New York 3 different times, each time, making it more expensive.”
Promised change but flights unavailable, resulting in total financial loss.
“they won’t take responsibility for any of this so we have lost all our money.”
Assured change then reversed, causing a £1300 loss.
“so i'm losing £1300 off them”
Excessive name-change fees forced cancellation and large financial loss.
“I was told it would be a extra £1500 ti change the name on flights”
Hotel downgraded last minute and flights hiked, causing long travel.
“they could not provide us with the hotel that we booked and paid a lot of money for.”
Company blamed suppliers and failed to resolve accommodation issues adequately.
“Love holidays are a bunch of scammers that will bluff you until you’re blue in the face.”
Costs hiked and hotel cancelled close to departure; service awful.
“Awful service they take your money and leave you dangling.”
Results were flawless and delivered ahead of schedule.
“Results were flawless and delivered ahead of schedule.”
Relies on suppliers and refuses responsibility for supplier failures.
“This company has no interest in keeping their customers happy...or even offering their customers what they paid for.”
Company informed late about hotel works and refused alternative solutions.
“Obviously construction and no pool area will affect my stay and it is not what I booked or paid for.”
Booking couldn't be completed and agents couldn't locate my reference.
“I had a reference number they had no idea what I was talking about so could not carry on with my booking...”
Transfer took us to a different hotel and Loveholidays did not help.
“the transfer driver told us that we would be taken to a different hotel because there were no available rooms in the one we had booked.”
Price and travel details changed two days before departure unexpectedly.
“2 dagen voor vertrek stuurde zij een email met daarin dat de pakketreis duurder is uitgevallen”
Company lacked transparency about costs and accessible-room information.
“They are not fully transparency about all costs during the booking process.”
Customer praised staff professionalism, empathy, and helpful detailed guidance.
“They were very professional and empathetic from the first time I contacted them.”
Hotel was substandard and support from Loveholidays was poor and unresponsive.
“substandard and dirty rooms, i cannot express the state of the mouldy showerheads...”
Left stranded at the airport despite paying for transfers; complaint handled poorly.
“left stranded at the airport and had to make our own way to the hotel”
Third-party arrangements and incorrect information led to a ruined holiday.
“I have been lied to multipletimes.”
Package was well laid out with many optional add-ons.
“The package was well laid out in an understandable way,”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Love Holidays is an online travel agency selling package holidays, hotels, and flights. Customers use its website to search options, compare prices, and book travel. The company pulls inventory from airlines, accommodation providers, and transfer companies to build package trips. It sends booking confirmations and travel documents and offers support channels for pre-travel questions and booking help.