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We Collect & Analyse Reviews

Love Holidays
Experiences & Reviews

Love Holidays is an online travel agency that sells package holidays (flight plus accommodation) and related extras via its website and telephone support. It lists hotels and transfer options for popular leisure destinations and provides add-ons such as baggage, upgrades and travel insurance. People searching for reviews typically check booking ease, pricing, customer service and accommodation standards when choosing their provider.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 32d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Mixed reports: many customers praise helpful, proactive staff and quick confirmations; others cite long waits and difficulty resolving booking changes.

Share
15%
Mixed
💰

Value for money

Several reviewers say prices are reasonable and include extras; a minority report feeling mis-sold or seeking compensation after problems.

Share
9%
Mixed
⚡

User experience

Majority find the website and booking process straightforward and fast, with clear options for upgrades, extras and timely document delivery.

Share
20%
Strong
🔧

Product quality

Accommodation feedback is mixed: many praise hotels, rooms and breakfast, while a few customers report cleanliness or misclassification concerns.

Share
7%
Mixed
📞

Communication

Communication varies: some callers describe friendly, effective support; others report slow, missing or unhelpful replies for changes and refunds.

Share
11%
Mixed
⭐

Overall experience

Overall most reviewers report positive holidays and repeat bookings, though a notable minority experienced serious issues with changes, refunds or hotels.

Share
38%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
Adrian Collie
trustpilot.com Sep 30, 2025

Overall a very good experience

Overall a very good experience. The package was well laid out in an understandable way, I had the ability to upgrade our room, change flig...

C
Carol
trustpilot.com Sep 30, 2025

Above and beyond

The lady who answered my call was lovely, she went above and beyond as I had a very difficult request, she made light w...

O
Oakleigh W.
trustpilot.com Sep 30, 2025

Want to make things difficult for passengers

We've been trying to change the lead passenger for our holiday for over the past week. Long waiting times, get through to them, and then theres gdpr i...

M
Mr M Kavalieros
trustpilot.com Sep 30, 2025

You’ve been helpful from start to…

You’ve been helpful from start to finish many thanks. You made...

r
raymond pinnington
trustpilot.com Sep 30, 2025

Holiday booking was very quickly…

Holiday booking was very quickly confirme...

M
Mrs A Garrett
trustpilot.com Sep 30, 2025

It was very straight forward and easy…

It was very straight for...

D
Dean Foster
trustpilot.com Sep 30, 2025

You as a company disgusted are very unhelpful!

You as a company are very unhelpful!! And I stayed in the Gravity Hurgarda which is listed as a 5star hotel 😂😂, are you kidding me!! I am going to tak...

P
Paul Woolfenden
trustpilot.com Sep 30, 2025

Just returned from a week at the Saaj

Just returned from a week at the Saaj , wonderful, smart, 4 star hotel. Great design, beautiful room...

A
Amanda
trustpilot.com Sep 30, 2025

Easy to book.

...

p
pauline
trustpilot.com Sep 30, 2025

i use love holidays all the time

i use love holidays all the time , easy to book, always gives you the...

B
Becki Drewett
trustpilot.com Sep 30, 2025

Used so many times so easy to book…

Used so many times so easy to book prices are go...

T
Thomas
trustpilot.com Sep 30, 2025

Good Service

...

H
Heather
trustpilot.com Sep 30, 2025

Website is easy to navigate as I’m not…

Website is easy to navigate as I’m not great with booking anything online bu...

S
Sandra Tomkinson
trustpilot.com Sep 30, 2025

Beautiful hotel lovely staff convienent…

Beautiful hotel lovely staff conv...

S
SHIRLEY MCGEE
trustpilot.com Sep 30, 2025

So disappointed.

I booked holiday last minute but sadly got really sick. So I couldn’t go. I have to mailed Loveholidays twice. Regarding this I now you loose...

G
Georgina charley Kray
trustpilot.com Sep 30, 2025

Love love holidays been using them…

Love love holidays bee...

A
Andrea
trustpilot.com Sep 30, 2025

Booking & payment was easy

Booking & payment was easy. Flights were very good. Accommodation was pe...

S
Stephen
trustpilot.com Sep 30, 2025

Booked very easily

...

M
Martin Canning
trustpilot.com Sep 30, 2025

Brilliant service .

...

j
john white
trustpilot.com Sep 30, 2025

Trying to find a few things out isn’t…

Trying to find a few things o...

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Conclusion

Customer feedback highlights easy online booking, generally competitive pricing and repeat bookings for many travellers. Several reviewers commend helpful agents who resolved difficult requests and rapid document or booking confirmations. At the same time, there are recurring complaints about long waits for changes, problems with refunds or compensation, and occasional accommodation quality issues. Consumers should review hotel descriptions and cancellation terms, consider travel insurance, and contact support early when making amendments or seeking reimbursements.