Customer feedback highlights easy online booking, generally competitive pricing and repeat bookings for many travellers. Several reviewers commend helpful agents who resolved difficult requests and rapid document or booking confirmations. At the same time, there are recurring complaints about long waits for changes, problems with refunds or compensation, and occasional accommodation quality issues. Consumers should review hotel descriptions and cancellation terms, consider travel insurance, and contact support early when making amendments or seeking reimbursements.
Examples from available reviews (Nov 2021 – Oct 2025).
Used so many times so easy to book prices are go...
Above and beyond - The lady who answered my call was lovely, she went above and beyond as I had a very difficult request, she made light w...
Want to make things difficult for passengers - We've been trying to change the lead passenger for our holiday for over the past week. Long waiting times, get through to them, and then theres gdpr i...
You as a company are very unhelpful!! And I stayed in the Gravity Hurgarda which is listed as a 5star hotel 😂😂, are you kidding me!! I am going to tak...
Mixed reports: many customers praise helpful, proactive staff and quick confirmations; others cite long waits and difficulty resolving booking changes.
Several reviewers say prices are reasonable and include extras; a minority report feeling mis-sold or seeking compensation after problems.
Majority find the website and booking process straightforward and fast, with clear options for upgrades, extras and timely document delivery.
Accommodation feedback is mixed: many praise hotels, rooms and breakfast, while a few customers report cleanliness or misclassification concerns.
Communication varies: some callers describe friendly, effective support; others report slow, missing or unhelpful replies for changes and refunds.
Overall most reviewers report positive holidays and repeat bookings, though a notable minority experienced serious issues with changes, refunds or hotels.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Overall a very good experience. The package was well laid out in an understandable way, I had the ability to upgrade our room, change flig...
Above and beyond - The lady who answered my call was lovely, she went above and beyond as I had a very difficult request, she made light w...
Want to make things difficult for passengers - We've been trying to change the lead passenger for our holiday for over the past week. Long waiting times, get through to them, and then theres gdpr i...
You’ve been helpful from start to finish many thanks. You made...
Holiday booking was very quickly confirme...
It was very straight forward and easy…
You as a company are very unhelpful!! And I stayed in the Gravity Hurgarda which is listed as a 5star hotel 😂😂, are you kidding me!! I am going to tak...
Just returned from a week at the Saaj , wonderful, smart, 4 star hotel. Great design, beautiful room...
Easy to book. - ...
i use love holidays all the time , easy to book, always gives you the...
Used so many times so easy to book prices are go...
Good Service - ...
Website is easy to navigate as I’m not great with booking anything online bu...
Beautiful hotel lovely staff convienent…
So disappointed. - I booked holiday last minute but sadly got really sick. So I couldn’t go. I have to mailed Loveholidays twice. Regarding this I now you loose...
Love love holidays been using them…
Booking & payment was easy. Flights were very good. Accommodation was pe...
Booked very easily - ...
Brilliant service . - ...
Trying to find a few things out isn’t…
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Love Holidays is an online travel agency that sells package holidays (flight plus accommodation) and related extras via its website and telephone support. It lists hotels and transfer options for popular leisure destinations and provides add-ons such as baggage, upgrades and travel insurance. People searching for reviews typically check booking ease, pricing, customer service and accommodation standards when choosing their provider.