Customers often highlight fast, practical help from phone and live chat agents who fix bookings and arrange refunds. Many reviews mention easy parking and transfer access, short waits, and clear directions. A separate cluster of negative feedback points to failed insurance claims, ignored damage reports, and staff who do not understand policy details.
Examples from available reviews (Jul 2022 – Mar 2026).
Phone agent Anna quickly corrected a wrong meet-and-greet booking.
“lady on the phone (Anna) was very helpful”
Fast responses to queries and straightforward service.
“Fast response with queries.”
Insurance failed to pay claims and had malfunctioning support.
“Paid out by them zero .”
Staff gave inconsistent information and lacked policy knowledge.
“Undertrained staff don't know their own policies.”
Reviewers often credit frontline staff with quickly fixing booking mistakes, handling cancellations, and issuing refunds. Several low-rated reviews describe major breakdowns around insurance claims, damage reports, and staff knowledge gaps that were not resolved.
Several reviewers say prices feel reasonable and booking is straightforward. A few mention unexpected small charges, which were often sorted after contacting support.
Many users describe smooth trips to and from car parks, short coach or transfer waits, and simple drop-off and pick-up steps. A small number mention account or app problems that required an agent to secure refunds.
Reviews mention well maintained hotels and secure car parks, with vehicles returned as expected. A few reports describe vehicle damage and disputed insurance payouts, leading to strong dissatisfaction when left unaddressed.
Live chat and phone teams are often praised for quick replies, clear instructions, and fast confirmations. A minority report mixed or wrong guidance from staff, suggesting uneven understanding of policy details.
Most feedback focuses on efficient booking, helpful agents, and dependable parking. Another set of complaints about claim handling and unresolved damage reports drives very negative ratings and creates a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently used Holiday Extras to book some travel essentials and I must say that I had a great experience. The website was easy to navigate and the booking process was seamless. It saved me from the hassle of going through multiple websites for different services.
I booked airport parking, airport lounge passes, and travel insurance all in one go which helped save me time and money. The prices were competitive with other similar services but what stood out to me was the quality of service provided.
The customer service team were very helpful when I had queries about my booking.They answered all my questions patiently and went above and beyond to ensure that everything was sorted out before my trip began.
Overall, I found Holiday Extras to be a reliable company that provides excellent customer service as well as a range of travel essential products at reasonable prices.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Holiday Extras runs an online booking platform for airport parking, airport hotels, meet-and-greet parking, and other travel extras. It lists pre-bookable options for UK and international airports and links customers with car parks, partner hotels, and transfer providers. Customers can book online, by phone, or via live chat for parking, airport hotels, lounges, and insurance products. Holiday Extras shows prices and availability across multiple airport services and works with local operators for on-site delivery.