Great Travel Booking Experience - I recently used Holiday Extras to book some travel essentials and I must say that I had a great experience. The website was easy to navigate and the booking process was seamless. It saved me from the hassle of going through multiple websites for different services. I booked airport parking, airport lounge passes, and travel insurance all in one go which helped save me time and money. The prices were competitive with other similar services but what stood out to me was the quality of service provided. The customer service team were very helpful when I had queries about my booking.They answered all my questions patiently and went above and beyond to ensure that everything was sorted out before my trip began. Overall, I found Holiday Extras to be a reliable company that provides excellent customer service as well as a range of travel essential products at reasonable prices.
Holiday Extras
Reviews & Experiences
Reviewers most often highlight fast booking, helpful live chat and friendly on-site staff, making parking and lounge bookings straightforward for many users. Several customers reported quick confirmations via chat and useful agent support when amending bookings. However, there are repeated negative reports about transfer bookings (unclear pick-up instructions) and about insurance claim handling or third‑party insurers not responding. If you plan to book transfers or insurance, check pick-up details and the insurer/provider terms in advance and consider using live chat for confirmation or amendments.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jul 2022 – Feb 2026).
DO NOT USE for transfers - DON'T book transfers through Holiday Extras - total sham. As a single holidaymaker staying independently rather than at a hotel, I thought I'd found a...
Poor app - I tried to amend my booking but was unable to and was unable to create an account to log in. This problem persisted once I had cancelled my booking an...
Great customer service! I made a mistake with my bookin...
What reviewers often mention
Service quality
Most reviewers praise staff and on-site teams for quick, friendly service and efficient drop-off/pick-up; a minority report poor handling.
Value for money
Some customers find parking and bundle deals reasonably priced and competitive, while others report losing money or problems with claims.
User experience
Booking is frequently described as quick and straightforward online; a few users report app, account creation or amendment failures.
Product quality
Parking and meet‑and‑greet services are often reported as reliable, but transfer bookings and some damage/claim reports show inconsistent outcomes.
Communication
Live chat and agents are commonly praised for fast, helpful responses; several reviews call out ignored emails or poor automated replies.
Overall experience
Most customers recount positive and efficient experiences, though significant negative reports focus on transfers, insurance claims and damage handling.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Great phonecall customer service - booked meet and greet for the wrong datae, lady on the...
I only needed to change a date it should have been easier but instead I had to cancel my book and lose a lot of money.it was an easy mistake to make...
Great deals but watch out for price changes - I’ve used HE multiple times for good deals on airport hotels + parking. This time when I booked an extra 50p was added without warning or explanation....
Fast response with querie...
Helpful online chat - ...
Great service and I’ve had to contact them a few times to check detail...
Very helpful and quick respone - Very helpful an...
Super quick response and resolution - Super quick respo...
Really well organised - ...
Clear concise instructions
Very helpful together the member of staff I spoke t...
Easy booking, good prices...
Undertrained staff don't know their own policies. Told one thing by multiple staff and then when it matters,...
Great for hotel and parking - Hotel was well maintained, food was very good, great choices at the breakfast buffet, bed was comforta...
Easy to get to and from. - ...
Holiday Extras travel insurance . The worst possible choice of insurance . My wife broke her leg whilst on holiday . We paid out on everything . We ca...
Everything went smoothly. Quite a long wait for coach from airport back to car...
Easy to book and use. Our flight was 8 hrs late but the car park allowed up to midnight...
Easy walking distance to airport checkin - Easy walking distanc...
Good price and easy to use - ...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Holiday Extras
Holiday Extras is a UK-based travel services provider that sells airport parking, meet & greet, airport lounges, airport hotels, transfers and travel insurance. The company aggregates and books third‑party services for travellers and often acts as an intermediary between customers and service partners. Consumers typically use Holiday Extras to pre-book parking, lounge access or ancillary travel products at UK and international airports.