Reviews often mention dirty rooms, maintenance problems, and billing disputes. Several guests describe rude or dismissive front-desk interactions and refund requests that were not resolved. Others report excellent stays, citing attentive staff, upgrades, and standout breakfasts. Overall, feedback swings between recurring operational issues and moments of exceptional service.
Examples from available reviews (Jun 2017 – Feb 2026).
Room was filthy with mould, dust, and unclean surfaces.
“black scum ( proper crud that had built up over months)covered every bit of black grout in the shower”
Hotel double charged card and disputes payment responsibility with bank.
“They will double charge you not just parking but your food etc”
Exceptional stay with excellent staff, facilities, and executive lounge.
“By far the best hotel we have ever stayed in – truly 5 stars!”
Third-party booking error reserved wrong hotel and non-refundable charges applied.
“I was not dealing with Hampton Inn, but with some janky third-party foreign company.”
Many reviews describe rude staff, long waits, and weak complaint handling. Several guests report billing disputes, unexpected charges, and refunds that were denied. At the same time, a noticeable group praises staff who were accommodating and helpful during their stay.
Guests often say they were charged higher rates than expected and that price-match or refund requests were refused. Food and minibar pricing is frequently described as overpriced. A few reviews call room and parking value acceptable, but those comments appear less often.
A small number of reviews mention login issues and being pushed to download the app, and these come up less than other problems. Several guests describe long phone calls and unhelpful agents that slowed bookings. On site, some point to slow or inconsistent room servicing.
Many reviews mention dirty rooms, mold, pests, broken fixtures, and other maintenance problems. Several guests raise safety or security issues such as theft or unsecured access. Others, however, describe spotless rooms, suite upgrades, and premium facilities.
Reviews repeatedly cite third-party booking mistakes and slow or missing updates about refunds. Multiple guests mention lost laundry and being passed around over payments and invoices. Some reviews specifically point to offshore call centers and language barriers.
Feedback shows a clear split between frequent operational complaints and standout stays. Many negative reviews focus on cleanliness, charges, and front-desk handling. Positive reviews highlight helpful staff, strong breakfasts, and occasional upgrades.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Everything provided; breakfast buffet was fantastic and minibar well stocked.
“Breakfast buffet was fantastic and Mini bar was well stocked”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hilton Hotels operates and franchises hotels and resorts under multiple brand names around the world. It offers guest rooms and suites, on-site restaurants, meeting and event spaces, and executive lounges. Hilton also runs the Hilton Honors loyalty program for member benefits, bookings, and rewards. The company manages and franchises properties for leisure and business travelers. Its corporate headquarters are in the United States, and it works with property owners, travel partners, and third-party booking channels.