Reviews often mention dirty rooms, maintenance problems, and billing disputes. Several guests describe rude or dismissive front-desk interactions and refund requests that were not resolved. Others report excellent stays, citing attentive staff, upgrades, and standout breakfasts. Overall, feedback swings between recurring operational issues and moments of exceptional service.
Examples from available reviews (Jun 2017 – Feb 2026).
Room was filthy with mould, dust, and unclean surfaces.
“black scum ( proper crud that had built up over months)covered every bit of black grout in the shower”
Hotel double charged card and disputes payment responsibility with bank.
“They will double charge you not just parking but your food etc”
Exceptional stay with excellent staff, facilities, and executive lounge.
“By far the best hotel we have ever stayed in – truly 5 stars!”
Third-party booking error reserved wrong hotel and non-refundable charges applied.
“I was not dealing with Hampton Inn, but with some janky third-party foreign company.”
Many reviews describe rude staff, long waits, and weak complaint handling. Several guests report billing disputes, unexpected charges, and refunds that were denied. At the same time, a noticeable group praises staff who were accommodating and helpful during their stay.
Guests often say they were charged higher rates than expected and that price-match or refund requests were refused. Food and minibar pricing is frequently described as overpriced. A few reviews call room and parking value acceptable, but those comments appear less often.
A small number of reviews mention login issues and being pushed to download the app, and these come up less than other problems. Several guests describe long phone calls and unhelpful agents that slowed bookings. On site, some point to slow or inconsistent room servicing.
Many reviews mention dirty rooms, mold, pests, broken fixtures, and other maintenance problems. Several guests raise safety or security issues such as theft or unsecured access. Others, however, describe spotless rooms, suite upgrades, and premium facilities.
Reviews repeatedly cite third-party booking mistakes and slow or missing updates about refunds. Multiple guests mention lost laundry and being passed around over payments and invoices. Some reviews specifically point to offshore call centers and language barriers.
Feedback shows a clear split between frequent operational complaints and standout stays. Many negative reviews focus on cleanliness, charges, and front-desk handling. Positive reviews highlight helpful staff, strong breakfasts, and occasional upgrades.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Disappointed by poor food options and cleanliness concerns in rooms.
“The shower area had dark mould”
Bathroom had awful stench and black goo under sink; no response.
“Awful stench in the bathroom.”
Purchased package not being honoured; booking requests repeatedly declined.
“I purchased your package for ₹60,000, which I have used only once in the past five years.”
Diamond member charged for a small late checkout extension, disappointed.
“quoted me $175 to stay until 2:30 PM.”
Helpful staff and splendid breakfast made for a lovely stay.
“The breakfast was splendid and we had a lovely stay.”
Hotel allegedly overcharged and failed to provide invoice or booking help.
“you will be denied an invoice at check out, then be hugely overcharged.”
Booked a discounted rate but was charged in full unexpectedly.
“my card was charged in full the next day.”
Exceptional stay with excellent staff, facilities, and executive lounge.
“By far the best hotel we have ever stayed in – truly 5 stars!”
Price-match claim rejected because competing rate included free cancellation.
“booking on hilton.com was £50 more expensive per night.”
Hotel double charged card and disputes payment responsibility with bank.
“They will double charge you not just parking but your food etc”
Hotel charged guest for pre-existing mirror damage and blamed them.
“hotel had added an extra charge for a “damaged mirror.””
Laundry lost guest clothes and staff failed to respond or resolve.
“Some clothes got lost in the laundry while we were away.”
Reviewer strongly advises against staying due to disgust.
“disgusting do not go”
Found bed bugs, room issues, and still charged without resolution.
“I wake up on Sun 8/31 to discover bed bugs in my bed.”
Alleges random minibar charges and warns others not to stay.
“RANDOM MINIBAR CHARGES.”
Guest reports poor service during their stay.
“Poor service”
Long-term guest reports declining standards and denied membership benefits.
“the app and website told me that my membership came with free breakfast”
Customer experienced long calls and unhelpful agent delaying room booking.
“Total lies, he takes over 20 minutes to come back to me”
Charged an extra €47 on Hilton website and staff denied responsibility.
“We did not ge our 47 euros back.”
Room servicing was unreliable and service was terrible.
“You will be lucky if your room gets serviced!”
Property was dirty, infested with pests, and management refused to help.
“This property is dirty, poorly maintained, and dismissive of guest concerns.”
Room was dirty and staff blamed the guest for the condition.
“they said it’s my fault for picking a dirty room.”
Hotel refused full refund for illness-related cancellation and was rude.
“I ended up having to pay for one night.”
Brand new, immaculate rooms with helpful staff and good breakfast.
“the rooms are immaculate clean & the Free breakfast is worth it”
Excellent Umrah stay with very helpful staff and suite upgrade.
“upgraded me to a suite”
Service dog owners were treated rudely by breakfast staff, unaddressed.
“was extremely rude and didn't care how she spoke to the Hotel guest!!”
IT error allowed staff to admit others into rooms without checks.
“Anyone could have entered anyone else's room.”
Staff were very accommodating during my stay.
“Great stay, staffs are very accommodating 💯”
Property was dirty, overpriced, and lacked expected Hampton standards.
“Both were dirty, had torn furniture, filthy carpet”
I recently had the pleasure of staying at a Hilton hotel on my vacation and I must say, it was an excellent experience. It's no surprise that Hilton has been a leading global hospitality company since 1919.
The staff were extremely friendly, warm, and welcoming from the moment we arrived until our departure. The check-in process was quick and effortless which allowed us to go straight to our room without any hassle.
Speaking of the rooms, they were spacious, comfortable and spotlessly clean! The beds were so cozy that it made getting up in the morning quite hard as all you want is to stay in bed!
One of my favourite facilities at this particular Hilton hotel was their onsite restaurant. The food was exquisite - flavourful dishes that had a great presentation making them Instagram worthy snaps. Not only was the food amazing but so was the service; we always felt taken care of by attentive waitstaff during each meal.
Additionally, there are plenty of amenities available such as gym & swimming pool which makes your leisure time even more enjoyable.
Overall, I can confidently say that staying at this Hilton hotel added so much value to my travel experience. Their brand speaks volumes for its positive reputation and high standards. If you're looking for exceptional lodging with excellent guest services within arm's reach then look no further than a stay at any one of Hilton properties around the world.
High speed ramps damaged cars and hotel denies responsibility.
“Speed ramps at st annes manor wokingham are too high and damage cars.”
Provided superb quality accommodation and service; now a preferred provider.
“Hilton Hotels provided us with superb quality accommodation and service.”
Small, uncomfortable room with poor amenities and slow breakfast service.
“Bed squeaked just sitting on it”
Exceptional stay with accommodating staff and an allergy-aware chef.
“chef was very good at accommodating all my allergies.”
Outstanding staff made New Year stay enjoyable; would happily return.
“staff were outstanding”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hilton Hotels operates and franchises hotels and resorts under multiple brand names around the world. It offers guest rooms and suites, on-site restaurants, meeting and event spaces, and executive lounges. Hilton also runs the Hilton Honors loyalty program for member benefits, bookings, and rewards. The company manages and franchises properties for leisure and business travelers. Its corporate headquarters are in the United States, and it works with property owners, travel partners, and third-party booking channels.