Reviews repeatedly praise frontline staff and local guides for their knowledge and helpful support. Many travellers describe well-run, memorable trips and strong trip leaders. A small number mention flight restrictions added after booking and callbacks that never came, which led to delays. These post-booking problems appear less common than the positive experiences during the trip.
Examples from available reviews (Dec 2021 – Feb 2026).
Staff were friendly, helpful and knowledgeable.
“Friendly helpful and knowledgeable staff.”
Wild camping trek was exceptional with brilliant guide Abdallah and great food.
“Simply the best.”
They restricted flight options after booking, causing extra nights and delays.
“We now have to book an extra night’s accommodation and hang around the airport for a day.”
They failed to call back and website had inaccurate availability information.
“Didn't phone back confirming flights added to booking.”
Reviewers often describe staff as friendly, patient, and knowledgeable about destinations. Many credit the sales team with a smooth booking process and help with special requests. A minority report restrictions added after booking that disrupted travel plans.
Several reviewers say the holidays offer good value and are easy to book. They connect that value to well-planned itineraries and capable local guides. Few mention poor value.
Travellers point to well-run itineraries, memorable wildlife sightings, and a good mix of activity days. Guides are repeatedly credited with improving the trip experience. A few comments mention long travel days or other physical demands.
Customers note steady service, safe arrangements, and dependable logistics across trips. They often call out local leaders and in-country teams as key strengths. Direct complaints about product quality are uncommon.
Many reviews mention helpful, responsive sales and support staff and say it is easy to reach the company by phone. People often describe quick answers during the booking process. A small subset report missed callbacks and incorrect online availability.
Feedback is mostly very positive, with many high ratings highlighting guides and strong trip organisation. Several travellers say the trips exceeded expectations and felt safe for solo travel. A smaller, recurring negative theme is operational slip-ups after booking.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff were friendly, helpful and knowledgeable.
“Friendly helpful and knowledgeable staff.”
Guides Beverly and James were excellent, knowledgeable and responsive.
“were excellent: knowledgeable, clear and responsive.”
Solo travel felt safe; transfers were arranged and guide was excellent.
“Being part of the group felt like a really safe way to see Morocco.”
They restricted flight options after booking, causing extra nights and delays.
“We now have to book an extra night’s accommodation and hang around the airport for a day.”
Pre-trip communication was timely and the Wadi Rum trek exceeded expectations.
“The trip itself was extraordinary.”
Guide Namal and his team were brilliant and made the trip wonderful.
“Our tour guide Namal and his team were absolutely brilliant and it is thanks to them that the trip was a wonderful experience for us.”
Wild camping trek was exceptional with brilliant guide Abdallah and great food.
“Simply the best.”
Guide David exceeded expectations and the Costa Rica tour was enjoyable.
“Our guide, David exceeded our expectations.”
Trip offered excellent wildlife encounters despite some long travel days.
“This was an excellent trip and allowed us to visit the chimpanzees and gorillas for 2 days each.”
Vinod was an excellent tour leader; overall holiday was varied and enjoyable.
“Vinod is a kind, thoughtful, helpful and very knowledgeable tour leader.”
Trip to Ancient Egypt was brilliant and exceeded expectations.
“Absolutely brilliant.”
Staff were very attentive, proactive and solution-orientated.
“Very attentive, pro-active and solution orientated.”
Belize trip exceeded expectations with great guide George.
“Our guide, George, was totally amazing, with a lovey "Brit" sense of humour hiding his total professionalism”
Website is good and operator provided helpful advice; itinerary looks great.
“Good website & helpful advice from tour operator.”
Tour across Vietnam, Cambodia and Thailand was well organised.
“very well organised with good guides and an action packed interesting itinerary.”
Company offers consistently high-quality service and a personal approach.
“The quality of their service from start to finish has maintained an extremely high level and you can book with total confidence.”
Multiple trips showed quality, safety and consistent reliability over years.
“Quality, Safety, Consistent Reliability”
Discover Costa RIca tour was wonderful with an expert birdwatching guide.
“The Discover Costa RIca tour was wonderful.”
They failed to call back and website had inaccurate availability information.
“Didn't phone back confirming flights added to booking.”
Booking process was friendly and efficient.
“The booking process was friendly and efficient. Looking forward to the holiday itself.”
Staff were helpful and provided non-pushy booking assistance.
“The staff were so helpful giving me all the information I needed”
Staff were helpful, knowledgeable and answered queries.
“Helpful, knowledgeable and able to answer queries.”
Local tour leader was knowledgeable and arrangements were smooth.
“All travel arrangements were smooth.”
Well organised, varied itinerary with an excellent leader and coach.
“Well organised and very varied itinerary.”
Booking was easy and sales staff were lovely and helpful.
“Easy booking.. lovely helpful sales staff...Alex”
Reviewer states they have already submitted this review previously.
“prompt communication”
Agent provided expert, patient guidance and detailed logistics information.
“Top service!”
Staff delivered destination expertise with a personal, friendly touch.
“There is a lot of expertise and knowledge related to my chosen destination and delivered with a personal, friendly touch.”
Staff communicated well, were helpful and created a stress-free experience.
“Not Rushed into Committing.”
Biking trip was seamless with organized guides and meals.
“Our trip biking Porto to Lisbon was seamless!”
Sales team were informative, responsive and answered questions promptly.
“the Exodus sales were informative, helpful, responsive and friendly.”
Reviewer states they have already submitted this review previously.
“Hi I’ve already sent this review!”
Staff were very helpful, professional and patient.
“Very helpful, professional and patient!”
Staff listened to requests, were efficient and helpful.
“Listened to my requests. Very effecient. Nothing too much trouble”
Staff were really helpful and made booking easy.
“Really helpful staff.made holiday easy to book.”
Sales team went over and above to meet specific requirements.
“We had some specific requirements for our experience and the two sales team guys went over and above to get us exactly what we were looking for!!”
Support from the company was helpful.
“Helpful support”
Easy phone contact allowed questions to be answered and booking completed.
“Easy to make contact via phone to have a few questions answered and to complete the booking, including flights.”
Booking process is easy and holidays offer good value worldwide.
“Good value holidays to most parts of the world.”
Helpful agent Willicia enabled a quick and smooth booking confirmation.
“The booking process was very quick and smooth.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Exodus Travels runs guided activity and adventure holidays worldwide. It publishes itineraries for cycling, walking, wildlife, and cultural tours, with scheduled departures for small groups. The company arranges local guides, accommodation, and transport, and offers booking options for customers. Its website provides trip information, booking tools, and ways to get in touch for pre-trip questions and practical planning.