Reviews repeatedly praise frontline staff and local guides for their knowledge and helpful support. Many travellers describe well-run, memorable trips and strong trip leaders. A small number mention flight restrictions added after booking and callbacks that never came, which led to delays. These post-booking problems appear less common than the positive experiences during the trip.
Examples from available reviews (Dec 2021 – Feb 2026).
Staff were friendly, helpful and knowledgeable.
“Friendly helpful and knowledgeable staff.”
Wild camping trek was exceptional with brilliant guide Abdallah and great food.
“Simply the best.”
They restricted flight options after booking, causing extra nights and delays.
“We now have to book an extra night’s accommodation and hang around the airport for a day.”
They failed to call back and website had inaccurate availability information.
“Didn't phone back confirming flights added to booking.”
Reviewers often describe staff as friendly, patient, and knowledgeable about destinations. Many credit the sales team with a smooth booking process and help with special requests. A minority report restrictions added after booking that disrupted travel plans.
Several reviewers say the holidays offer good value and are easy to book. They connect that value to well-planned itineraries and capable local guides. Few mention poor value.
Travellers point to well-run itineraries, memorable wildlife sightings, and a good mix of activity days. Guides are repeatedly credited with improving the trip experience. A few comments mention long travel days or other physical demands.
Customers note steady service, safe arrangements, and dependable logistics across trips. They often call out local leaders and in-country teams as key strengths. Direct complaints about product quality are uncommon.
Many reviews mention helpful, responsive sales and support staff and say it is easy to reach the company by phone. People often describe quick answers during the booking process. A small subset report missed callbacks and incorrect online availability.
Feedback is mostly very positive, with many high ratings highlighting guides and strong trip organisation. Several travellers say the trips exceeded expectations and felt safe for solo travel. A smaller, recurring negative theme is operational slip-ups after booking.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I had a positive experience with this tour company. I reserved my Italy tours in February to have it in June. No doubt that the price was good and so I decided to go by this agency and booked for Sicily and Venice. For the Venice trip, I asked for an upgrade in the hotel because some of my colleagues could not make it and they accepted. Also I found that Exodus is not only a tour operator but also a travel agency which offers other travel services like flight tickets, hotels and insurance. I highly recommend Exodus Travels for your next vacation. Their customer service was good enough and answered all our questions regarding the trip. The organized tour of Italy was simply amazing!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Exodus Travels runs guided activity and adventure holidays worldwide. It publishes itineraries for cycling, walking, wildlife, and cultural tours, with scheduled departures for small groups. The company arranges local guides, accommodation, and transport, and offers booking options for customers. Its website provides trip information, booking tools, and ways to get in touch for pre-trip questions and practical planning.