Many travellers describe fast, friendly frontline help that fixes routine problems quickly. A sizeable group reports booking failures, refused refunds or unpaid compensation, and some encounters with rude staff. Communication ranges from clear, quick replies to chats where people had to rephrase repeatedly or saw the conversation closed early. Several passengers also mention delays and ongoing upselling at check-in.
Examples from available reviews (Nov 2021 – Feb 2026).
Problem was solved in five minutes and reviewer was pleased.
“problem solved in 5mins.”
Booking error prevented purchases and support was unhelpful, causing financial loss.
“An error page appears when trying to make a booking.”
Agent initially gave irrelevant replies, requiring repeated rephrasing for a correct answer.
“rephrasing my question 10 times”
Flight cancelled and compensation unpaid; customer service was rude and unhelpful.
“compensation still not been paid”
Many reviews praise agents for quick, practical problem-solving and polite in-person support. Others describe the opposite: staff seen as rude, unwilling to take responsibility, and leaving compensation or refund requests unresolved.
A small number of reviews point to good value when holidays included services and questions were answered quickly. Several complaints about unexpected fees, denied free changes, and money lost after missed boarding reduce perceived value.
Positive accounts often mention enjoyable flights and friendly cabin crew. Other reviewers report repeated delays and weak complaint handling that hurt the overall trip.
A few reviews mention booking-system issues that stopped purchases and led to financial loss; these problems come up rarely but hit hard. Many positive accounts, however, praise onboard service and smooth handling of routine reservations.
Many people describe calls or chats that reached an agent as clear and handled quickly. At the same time, multiple reviewers report chats with heavy rephrasing, long waits, or sessions closed before the issue was fixed.
Reviews show a sharp split between quick, effective fixes for single issues and serious breakdowns around refunds, bookings, and missed flights. The result is a polarised mix, with experiences ranging from very positive to strongly negative.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I've been using it since last year when I had my holiday in Paris with my family. It was an amazing experience. We flew EasyJet to Paris and then rented a car to travel around the country. The best thing about using easy jet holidays is that you don't have to worry about anything because they are all included in one single price. Also, the customer service is excellent, they responded quickly to my queries and made sure that all our requirements were met. Everything went smoothly, the trip is still memorable. I was very impressed and always looking forward to traveling with them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EasyJet is a British low-cost airline based in Luton, UK. It runs scheduled short-haul flights across Europe and nearby destinations with an Airbus A320-family fleet. Customers can book and manage flights on the easyJet website and mobile app, adding options like seat selection and extra baggage during booking. The airline publishes timetables and route details and holds the civil aviation certifications required for commercial passenger operations.