Many travellers describe fast, friendly frontline help that fixes routine problems quickly. A sizeable group reports booking failures, refused refunds or unpaid compensation, and some encounters with rude staff. Communication ranges from clear, quick replies to chats where people had to rephrase repeatedly or saw the conversation closed early. Several passengers also mention delays and ongoing upselling at check-in.
Examples from available reviews (Nov 2021 – Feb 2026).
Problem was solved in five minutes and reviewer was pleased.
“problem solved in 5mins.”
Booking error prevented purchases and support was unhelpful, causing financial loss.
“An error page appears when trying to make a booking.”
Agent initially gave irrelevant replies, requiring repeated rephrasing for a correct answer.
“rephrasing my question 10 times”
Flight cancelled and compensation unpaid; customer service was rude and unhelpful.
“compensation still not been paid”
Many reviews praise agents for quick, practical problem-solving and polite in-person support. Others describe the opposite: staff seen as rude, unwilling to take responsibility, and leaving compensation or refund requests unresolved.
A small number of reviews point to good value when holidays included services and questions were answered quickly. Several complaints about unexpected fees, denied free changes, and money lost after missed boarding reduce perceived value.
Positive accounts often mention enjoyable flights and friendly cabin crew. Other reviewers report repeated delays and weak complaint handling that hurt the overall trip.
A few reviews mention booking-system issues that stopped purchases and led to financial loss; these problems come up rarely but hit hard. Many positive accounts, however, praise onboard service and smooth handling of routine reservations.
Many people describe calls or chats that reached an agent as clear and handled quickly. At the same time, multiple reviewers report chats with heavy rephrasing, long waits, or sessions closed before the issue was fixed.
Reviews show a sharp split between quick, effective fixes for single issues and serious breakdowns around refunds, bookings, and missed flights. The result is a polarised mix, with experiences ranging from very positive to strongly negative.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer reports receiving good service from the company.
“good service”
Agent quickly understood situation and waived charges professionally.
“resolved the issue by waiving the charges.”
Employee described as very friendly and helpful.
“Funcionária 100% simpatica e colaboradora.”
Agent arranged requested aisle seats and provided helpful special assistance.
“made the changes as requested”
Prompt, helpful staff resolved the issue immediately.
“Sorted issue immediately”
Agent was efficient and responded very quickly.
“Agent efficient and replied very fast”
Advisor closed chat prematurely and failed to assist with booking questions.
“closed the chat without asking me if I needed any more assistance”
Agent initially gave irrelevant replies, requiring repeated rephrasing for a correct answer.
“rephrasing my question 10 times”
Reviewer criticises EasyJet for poor service, training, and denial of liability.
“As usual, Easyjet v poor”
Reviewer states only one person helped.
“That's the only time someone helped”
Multiple booking errors made the itinerary impossible and refunds were refused.
“made totally impossible to complete”
Agent was fast and efficient overall.
“Agent was pilote, fast and efficient”
Passenger missed boarding despite being at gate and lost their money.
“I begged them to let me on the aircraft but no mercy.”
Company paid compensation to another traveller but refused identical claim, causing dispute.
“refused my claim entirely”
Staff were rude and unhelpful, and promised assistance was denied.
“I’m not satisfied with the experience at all.”
Support provided accurate information and prompt, helpful assistance.
“Accurate information, prompt and helpful support.”
Problem was solved in five minutes and reviewer was pleased.
“problem solved in 5mins.”
Reviewer says they asked him about their problem.
“Asking him my problem”
The reviewer reports receiving great service.
“Great Service”
Sewar provided quick, courteous and professional assistance.
“Sewar was excellent this morning”
Long wait for a human, but agent resolved issue quickly.
“Worth the wait :)”
Agent Janelle was professional and very helpful.
“Janelle was amazing”
Agent resolved problem in ten minutes with excellent customer care.
“resolved my problem in 10 minutes”
Return flights were enjoyable with friendly crew and good service.
“Both flights were extremely enjoyable”
Delayed access to chat caused long wait but issue was quickly resolved.
“I spent nearly an hour going around in circles”
Flights operate but punctuality is unreliable and upselling feels pushy.
“they are way too pushy with their offers during checking”
Staff were super helpful and resolved the query efficiently.
“Super helpful and query sorted quickly and efficiently”
Agent was friendly but policies made refunds and insurance claims difficult.
“The agent was as helpful as they could be”
Booking error prevented purchases and support was unhelpful, causing financial loss.
“An error page appears when trying to make a booking.”
Agent was very helpful and provided significant assistance.
“Great! The agent help me a lot.”
Polite, helpful agent answered calls quickly and provided needed answers.
“Gave me the answers I needed.”
Suheir provided significant help with a flight change.
“Suheir helped me so much with a flight change.”
Reviewer expresses strong positive sentiment without providing details.
“Very GOod the best”
Agent was very helpful resolving a reservation mix-up.
“Very helpful in taking care of a reservation mixup.”
Staff member made the reviewer's day.
“He made my day!!!”
No explanation or details provided in this review.
“NO EXPLANATION”
Reviewer experienced repeated delays and poor complaints handling.
“delays every time”
Booking issue was resolved quickly and efficiently.
“quick and efficient resolution of my problem”
Flight cancelled and compensation unpaid; customer service was rude and unhelpful.
“compensation still not been paid”
Flight moved; airline refused free change and demanded a £135 fee.
“they refused to move and said i had to pay £135”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EasyJet is a British low-cost airline based in Luton, UK. It runs scheduled short-haul flights across Europe and nearby destinations with an Airbus A320-family fleet. Customers can book and manage flights on the easyJet website and mobile app, adding options like seat selection and extra baggage during booking. The airline publishes timetables and route details and holds the civil aviation certifications required for commercial passenger operations.