Across the provided reviews Lebara is frequently criticised for customer support responsiveness, billing and porting problems, and occasional feature or security failures. Specific examples include SIMs that would not make calls after activation, Wi‑Fi calling not supported on older Android versions, data or roaming not working as expected, and unresolved SIM‑swap incidents. A small number of reviewers report smooth porting, quick SIM delivery and good pricing; those appear to be exceptions in this sample. If you are considering Lebara, check device compatibility (especially for Wi‑Fi calling), confirm roaming and data coverage for the countries you need, and review auto‑renewal and billing settings before purchase.
Examples from available reviews (Jun 2025 – Feb 2026).
International minutes and billing errors remained unresolved after many complaints.
“STILL unable to use international mins”
Wi‑Fi calling not supported on Android 11 despite Lebara claims.
“they only support from Android 12”
Number stolen via SIM swap and Lebara's security and response failed.
“Sim swap by scammers just asking for pac code”
Moved from EE; quick SIM delivery, easy porting, good price.
“Quick delivery of SIM, easy porting of number and great price.”
Many reviews describe slow or unhelpful customer support, unresolved cases, closed complaints and repeated promises to call back that were not kept.
Customers report unexpected charges, billing errors, automatic renewals and perceived discrepancies in data allocation or roaming value.
Frequent problems with activation, porting and account management: SIMs or plans not linked, failed activations and difficulty using expected features.
Reported product issues include Wi‑Fi calling/device compatibility limits, missing roaming data in some countries and security incidents such as SIM swaps.
Users describe unclear or misleading plan information, inconsistent explanations from agents and a lack of timely callbacks or follow‑up.
Reviewers generally describe negative overall experiences driven by combined problems with support, billing, feature availability and security; a few positive reports exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (20) · Quotes shortened · As of: February 2026
Unable to activate recharge and customer support unresponsive.
“impossible to activate it after i gave all my details”
Number stolen via SIM swap and Lebara's security and response failed.
“Sim swap by scammers just asking for pac code”
No phone support for data‑only SIMs prevents receiving verification codes.
“Only use them for data sim , no phone so can’t get verification codes”
Partner's number stolen twice and customer service failed to help.
“My partner had his number stolen twice.”
Moved from EE; quick SIM delivery, easy porting, good price.
“Quick delivery of SIM, easy porting of number and great price.”
Lebara charged roaming costs despite minimal abroad usage; refused to help.
“they now want to charge us for all incoming and outgoing calls and texts”
Data allocations differ by payment method and charges feel unfair.
“if I purchase a top up and then use it to buy a plan for £5 I get 2.5G”
Lebara promised help after review but failed to contact; support unreachable abroad.
“They haven’t contacted me since.”
No network for months and SIM change didn't restore calling.
“No network for months to make and receive calls”
Issue has not been resolved after more than a week.
“Have not resolved my issue in over a week.”
Good price and efficient service but unwanted connection texts at night.
“I receive numerous texts telling me how to connect to the internet”
Customer service unhelpful and internet is slow and unreliable.
“The customer service is next to useless.”
Repeated unexplained charges and very poor customer service experience.
“irregular and overpriced charges have been taken from my bank account”
Removed from contract and offered a worse, more expensive plan.
“They chucked me off my contract so they could up their prices”
Good value but sporadic and unreliable network coverage in France.
“very sporadic network coverage whilst in France.”
Company enforces roaming charges despite minimal abroad usage and refusal to help.
“they now want to charge us for all incoming and outgoing calls and texts”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lebara is a mobile virtual network operator (MVNO) serving consumers with prepaid SIMs and SIM‑only plans, commonly used by people who need low-cost international calling and flexible pay‑as‑you‑go options. The brand sells roaming-inclusive plans and online account management tools, and is positioned for customers who want simple top‑ups or short‑term plans rather than long contracts.