Many reviews mention activations that fail, roaming that does not work, and data allowances that vanish. Customers often describe billing issues, unauthorised or ongoing charges, and refunds that arrive late or not at all. A smaller number praise specific agents and mention smooth number porting and good pricing. Support is also often described as slow, with long waits and callbacks that never happen.
Examples from available reviews (Jun 2025 – Mar 2026).
Data roaming failed for months despite new SIM and support hung up.
“Been like this for 3-4 months and customer services cant fix it.”
Number stolen via SIM swap and Lebara's security and response failed.
“Sim swap by scammers just asking for pac code”
Transfer from O2 was easy with good communication and excellent value.
“The transfer was really easy with good communications”
Agent Nivin Louis quickly and professionally resolved SIM activation issue.
“In minutes Nivin Louis had sorted this out”
Customers often say SIM activation does not complete and roaming stops working when they travel. Reviews also mention being unable to make or receive calls, with problems continuing even after SIM replacements. A smaller set describe specific agents fixing issues quickly.
Several reviews mention unexpected roaming charges, automatic renewals, and disputed debits from bank accounts. Some reviewers say paid data or minutes ran out unusually fast, and that refunds were refused or slow. Others contrast this with reports of easy porting and low prices for new customers.
Users describe day‑to‑day obstacles such as eSIM transfer failures and not receiving verification codes on data‑only SIMs. A few reviews mention Wi‑Fi calling compatibility problems and differences between Android versions. Many customers also point to frustration with overseas call centres and automated menus when they need help.
Reviews include loss of network access, data disappearing without warning, and SIMs that take incoming calls but cannot place outgoing ones. Several people describe long stretches with no network even after changing SIMs. A few mention acceptable coverage or good value when transferring, but these comments are much rarer than the reliability complaints.
Many reviewers report long hold times, callbacks that do not happen, and advice from agents that conflicts. Several accounts say promised call‑backs never came and that online chat did not stop billing. A small group praise clear, professional support from named staff in specific cases.
Many reviews describe issues that stay unresolved, charges that continue, and weak support when things go wrong. A handful report smooth service, including quick porting, helpful staff, and decent value. Overall, frequent low‑rating complaints sit alongside occasional high‑rating fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (20) · Quotes shortened · As of: March 2026
Unable to activate recharge and customer support unresponsive.
“impossible to activate it after i gave all my details”
Number stolen via SIM swap and Lebara's security and response failed.
“Sim swap by scammers just asking for pac code”
No phone support for data‑only SIMs prevents receiving verification codes.
“Only use them for data sim , no phone so can’t get verification codes”
Partner's number stolen twice and customer service failed to help.
“My partner had his number stolen twice.”
Moved from EE; quick SIM delivery, easy porting, good price.
“Quick delivery of SIM, easy porting of number and great price.”
Lebara charged roaming costs despite minimal abroad usage; refused to help.
“they now want to charge us for all incoming and outgoing calls and texts”
Data allocations differ by payment method and charges feel unfair.
“if I purchase a top up and then use it to buy a plan for £5 I get 2.5G”
Lebara promised help after review but failed to contact; support unreachable abroad.
“They haven’t contacted me since.”
No network for months and SIM change didn't restore calling.
“No network for months to make and receive calls”
Issue has not been resolved after more than a week.
“Have not resolved my issue in over a week.”
Good price and efficient service but unwanted connection texts at night.
“I receive numerous texts telling me how to connect to the internet”
Customer service unhelpful and internet is slow and unreliable.
“The customer service is next to useless.”
Repeated unexplained charges and very poor customer service experience.
“irregular and overpriced charges have been taken from my bank account”
Removed from contract and offered a worse, more expensive plan.
“They chucked me off my contract so they could up their prices”
Good value but sporadic and unreliable network coverage in France.
“very sporadic network coverage whilst in France.”
Company enforces roaming charges despite minimal abroad usage and refusal to help.
“they now want to charge us for all incoming and outgoing calls and texts”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lebara is a mobile virtual network operator selling prepaid SIM cards, pay‑as‑you‑go plans, and international calling bundles. It also offers roaming packages, top‑ups, auto‑renewing bundles, and eSIM options. Lebara supports number porting (MNP), letting customers move an existing number to its service. It delivers voice, text, and data through partnerships with national network operators.