Across the provided reviews Lebara is frequently criticised for customer support responsiveness, billing and porting problems, and occasional feature or security failures. Specific examples include SIMs that would not make calls after activation, Wi‑Fi calling not supported on older Android versions, data or roaming not working as expected, and unresolved SIM‑swap incidents. A small number of reviewers report smooth porting, quick SIM delivery and good pricing; those appear to be exceptions in this sample. If you are considering Lebara, check device compatibility (especially for Wi‑Fi calling), confirm roaming and data coverage for the countries you need, and review auto‑renewal and billing settings before purchase.
Examples from available reviews (Jun 2025 – Feb 2026).
International minutes and billing errors remained unresolved after many complaints.
“STILL unable to use international mins”
Wi‑Fi calling not supported on Android 11 despite Lebara claims.
“they only support from Android 12”
Number stolen via SIM swap and Lebara's security and response failed.
“Sim swap by scammers just asking for pac code”
Moved from EE; quick SIM delivery, easy porting, good price.
“Quick delivery of SIM, easy porting of number and great price.”
Many reviews describe slow or unhelpful customer support, unresolved cases, closed complaints and repeated promises to call back that were not kept.
Customers report unexpected charges, billing errors, automatic renewals and perceived discrepancies in data allocation or roaming value.
Frequent problems with activation, porting and account management: SIMs or plans not linked, failed activations and difficulty using expected features.
Reported product issues include Wi‑Fi calling/device compatibility limits, missing roaming data in some countries and security incidents such as SIM swaps.
Users describe unclear or misleading plan information, inconsistent explanations from agents and a lack of timely callbacks or follow‑up.
Reviewers generally describe negative overall experiences driven by combined problems with support, billing, feature availability and security; a few positive reports exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (20) · Quotes shortened · As of: February 2026
Data roaming package failed to activate and complaint process stalled.
“It cost £16 and wouldn’t activate.”
Customer service advice contradicted what was advertised, prompting cancellation.
“advice given by them completely contradicted what was both openly advertised”
Couldn't make or receive UK calls in the USA for five days.
“Not managed to receive or make a call back to U.K. for 5days!!”
Calls to India failed while data worked and support unreachable from abroad.
“LEBARA SIM minutes do not work in India”
Activated SIM but unable to make outgoing calls, only receive incoming.
“I only can receive incoming calls.”
Agent Bilal provided very good assistance during a crisis.
“Bilal was really good at assisting my crisis”
Customer service fails to resolve problems and managers don't call back.
“managers promised call backs never happen!”
Data disappeared shortly after purchase and customer service refused refund.
“after 20 mins my all data runs away”
Charged in Switzerland despite package not covering that country.
“The package doesn't cover Switzerland but they charge you”
After SIM issues and replacement, bank account was cleared out.
“My bank account was then cleared out!!!”
Experienced poor service and high costs, suspecting scam and extra PAC charges.
“Been with Labara a month and nothing but problems.”
Requested cancellations via chat but account still billed without service.
“requested cancellation through chat online "not to have delays”
Unable to restore roaming voice calls and customer support channels failed.
“left high and dry while roaming in Australia”
Data roaming failed for months despite new SIM and support hung up.
“Been like this for 3-4 months and customer services cant fix it.”
Customer care was incompetent, with delays and a missing refund.
“Absolutely disgraceful customer care.”
eSIM transfer and promotional plan issues with promised callbacks not fulfilled.
“they would call me back on three separate occasions”
Purchased two roaming packages that didn't work and received no meaningful help.
“without support, without a refund, and with two unusable roaming packages.”
Cheap SIMs but problems never resolved due to poor foreign call centres.
“The company is a joke.”
Transfer from O2 was easy with good communication and excellent value.
“The transfer was really easy with good communications”
Long waits and poor automated service prevented speaking to an agent.
“Tried for over an hour to speak to someone”
Agent Sha resolved contract transfer quickly and professionally.
“managed this in no time.”
Agent Nivin Louis quickly and professionally resolved SIM activation issue.
“In minutes Nivin Louis had sorted this out”
SIM didn't work abroad, left without data and unresolved after days.
“I have no working sim, I'm abroad, can't use any data”
Lebara kept charging for an unknown number and failed to stop charges.
“they have been taking money from my bank account for a phone number I do not even know.”
SIM activation failed and calls repeatedly cut off; customer gave up.
“I couldn't activate my SIM”
Couldn't contact customer service after days of trying; intends to leave.
“It's near impossible to contact customer service!”
Lebara cut data access despite remaining allowance after network merger.
“i have 22gb left of my 100gb but i have been booted off the data network”
Porting caused calls to go to old voicemail and customer service unhelpful.
“All calls now go to EE voicemail.”
SIM couldn't make outgoing calls and customer service didn't resolve.
“BOUGHT LEBARA SIM CARD WOULD NOT MAKE CALLS OUT”
Sim cancelled due to payment issue and customer service didn't contact.
“They cancelled my sim card because they were unable to take payment.”
International minutes and billing errors remained unresolved after many complaints.
“STILL unable to use international mins”
Wi‑Fi calling not supported on Android 11 despite Lebara claims.
“they only support from Android 12”
Replacement SIM repeatedly not delivered despite customer service assurances.
“It hasn’t been posted.”
Roaming list was misleading and data didn't work in Australia and China.
“Very misleading on the roaming.”
Porting issues left plan unlinked and customer service failed to resolve.
“plan not being linked to my phone number”
Moved network; support refused responsibility for iMessage and FaceTime problems.
“iMessage and FaceTime doesnt work.”
WiFi Calling unsupported on same device despite working on another network.
“my device is not compatible”
Reviewer thanks others for saving them from activating the SIM.
“5star to all reviewers”
Bundle was automatically renewed and charged without permission, refund delayed.
“Lebara automatically charge me the same bundle i bought previously without my permission”
Data allowance disappeared rapidly and customer service response was inadequate.
“my data was disappearing from fourth of June till fourth of July.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lebara is a mobile virtual network operator (MVNO) serving consumers with prepaid SIMs and SIM‑only plans, commonly used by people who need low-cost international calling and flexible pay‑as‑you‑go options. The brand sells roaming-inclusive plans and online account management tools, and is positioned for customers who want simple top‑ups or short‑term plans rather than long contracts.