Reviewers often praise Gigaclear staff for clear explanations, patient help, and quick fixes. Installation engineers are frequently commended for professional, tidy work. A small number of reviews describe repeated failed installations that led to long outages and visits that did not solve the problem. Customers also report very fast full‑fibre speeds and speeds returning to normal after faults were fixed.
Examples from available reviews (Jan 2023 – Mar 2026).
Clear, helpful information from Mo resolved the issue quickly.
“All in all, I got everything I needed within about 10 minutes of dialling the number.”
Repeated installation failures over two years left issues unresolved and unaddressed.
“Two Years, Two Failures, Still No Accountability”
Repeated failed installation attempts left them without internet for two months.
“like two months of no Internet and they just keep fobbing us off.”
Ultrafast, reliable full-fibre broadband with responsive customer service.
“The download and upload speeds are lightning fast”
Reviewers repeatedly describe customer advisers as polite, patient, and able to sort issues on the first call. Several say advisers handled contract renewals during the call and secured better renewal terms. A smaller but serious set of reviews reports installation work failing repeatedly and not being fixed through normal support routes.
Several reviewers mention advisers who secured lower renewal prices or found better deals during retention calls. A few note that introductory prices rise after the initial period and can feel short‑lived. Value comes up less often than comments about staff help and technical problems.
Many accounts describe pre‑install checks and engineer visits as efficient, tidy, and professional. Some users report quick installs, including a two‑week span from first contact to being connected. A minority experienced long waits and repeated failed installations that left them without service for extended periods.
Reviews point to ultrafast, reliable full‑fibre performance and speeds returning after network fixes. Several praise outstanding download and upload speeds once faults were resolved. Only a small number question reliability, mainly due to repeated installation failures rather than ongoing speed or throughput issues.
Call handlers are often described as clear, helpful, and willing to listen, talking customers through choices and costs. Reviewers mention timely updates, post‑install check‑ins, and straightforward explanations matched to the caller. Clear communication stands out as a leading positive theme.
Most reviewers report good experiences, driven by helpful staff, smooth renewals, and fast fibre speeds. These high‑rating accounts contrast with a smaller set of one‑star reviews describing failed installations and long outages. Satisfaction centres on staff support and speed, alongside a small but noticeable cluster of installation failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently switched to Gigaclear for my broadband needs and I must say that it has been a great experience so far. The full fibre broadband provided by them is truly ultrafast, as advertised. The download and upload speeds are lightning fast, giving me a seamless browsing experience.
Their customer service has also impressed me with their quick response time and helpful attitude towards addressing any issues or queries that I had. They were patient in explaining technical terms to me when required, which helped to enhance my knowledge about the services that they offer.
Another notable aspect of Gigaclear's service is how reliable it has been since I started using it. There have been no instances of internet downtime or slow connectivity during peak hours, showcasing the robustness of their network infrastructure.
Overall, Gigaclear provides an excellent alternative for those seeking high-speed rural broadband services at competitive prices. With this level of service quality and reliability on offer, their product seems like a worthwhile investment for anybody who values top-notch connectivity options in today's digital world.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gigaclear is a UK broadband provider focused on full‑fibre to the premises (FTTP). It sells home and business broadband plans with several speed options and contract terms. Installation includes pre‑install checks and engineer visits to fit the fibre connection. Support is offered by phone and online, with account management and technical help desks. Gigaclear also posts coverage maps and product details on its website for people considering the service.