Reviewers often praise Gigaclear staff for clear explanations, patient help, and quick fixes. Installation engineers are frequently commended for professional, tidy work. A small number of reviews describe repeated failed installations that led to long outages and visits that did not solve the problem. Customers also report very fast full‑fibre speeds and speeds returning to normal after faults were fixed.
Examples from available reviews (Jan 2023 – Mar 2026).
Clear, helpful information from Mo resolved the issue quickly.
“All in all, I got everything I needed within about 10 minutes of dialling the number.”
Repeated installation failures over two years left issues unresolved and unaddressed.
“Two Years, Two Failures, Still No Accountability”
Repeated failed installation attempts left them without internet for two months.
“like two months of no Internet and they just keep fobbing us off.”
Ultrafast, reliable full-fibre broadband with responsive customer service.
“The download and upload speeds are lightning fast”
Reviewers repeatedly describe customer advisers as polite, patient, and able to sort issues on the first call. Several say advisers handled contract renewals during the call and secured better renewal terms. A smaller but serious set of reviews reports installation work failing repeatedly and not being fixed through normal support routes.
Several reviewers mention advisers who secured lower renewal prices or found better deals during retention calls. A few note that introductory prices rise after the initial period and can feel short‑lived. Value comes up less often than comments about staff help and technical problems.
Many accounts describe pre‑install checks and engineer visits as efficient, tidy, and professional. Some users report quick installs, including a two‑week span from first contact to being connected. A minority experienced long waits and repeated failed installations that left them without service for extended periods.
Reviews point to ultrafast, reliable full‑fibre performance and speeds returning after network fixes. Several praise outstanding download and upload speeds once faults were resolved. Only a small number question reliability, mainly due to repeated installation failures rather than ongoing speed or throughput issues.
Call handlers are often described as clear, helpful, and willing to listen, talking customers through choices and costs. Reviewers mention timely updates, post‑install check‑ins, and straightforward explanations matched to the caller. Clear communication stands out as a leading positive theme.
Most reviewers report good experiences, driven by helpful staff, smooth renewals, and fast fibre speeds. These high‑rating accounts contrast with a smaller set of one‑star reviews describing failed installations and long outages. Satisfaction centres on staff support and speed, alongside a small but noticeable cluster of installation failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Clear, helpful information from Mo resolved the issue quickly.
“All in all, I got everything I needed within about 10 minutes of dialling the number.”
Kayleigh found a better deal and completed the renewal promptly.
“the new contract email arrived while we were still talking.”
Niharika explained everything clearly enabling renewal at a good price.
“Excellent customer service from Niharika in the customer retention team.”
Josh answered questions politely and ensured his explanations were clear.
“Josh was very helpful and polite, answered all my questions”
Hannah was very helpful and patient with the caller.
“Hannah was so helpful and very patience with me > First class !1”
Sandesh explained everything clearly and answered all questions.
“Sandesh was really helpful, he explained everything really well and answered all my questions”
Connor troubleshot phone issues and resolved them after a disconnect test.
“Connor was polite, logical, and helpful at all times.”
Advisor listened and renewed the contract quickly and satisfactorily.
“Listened to my needs and renewed my contract easily and to my satisfaction.”
Jessica resolved cancellation matters and secured a competitive broadband rate.
“Excellent fast service from the cancellations team.”
They provided regular contact, updates and an after-installation check-up.
“Regular contact, updates & after installation check up.”
Niharika clearly explained contract changes to an eighty-year-old customer.
“Niharika was excellent in explaining to this eighty year old man all the ins and outs of changing my contract.”
Jessica was fantastic and sorted the contract renewal with ease.
“Jessica was absolutely fantastic and very helpful sorted my contract with ease”
Kayleigh helped make the renewal cost agreeable and retained the customer.
“Kayleigh worked with me through the contract renewal process”
Customer service fixed the Wi‑Fi outage quickly.
“The problem was fixed quickly.”
Kayleigh quickly sorted the contract renewal and provided positive service.
“Renewed contract today and Kayleigh was great and got it all sorted in no time.”
Staff were helpful and listened to the customer.
“Helpful and listened to the customer.”
Service works well but the introductory price increases too soon.
“it was a very attractive starting price but it does not last for very long.”
Charlie provided super helpful and genuine support during the switch.
“Charlie rhe adviser was super helpful and genuine throughout the process of switching over.”
Repeated installation failures over two years left issues unresolved and unaddressed.
“Two Years, Two Failures, Still No Accountability”
Problem was resolved in one phone call and support very helpful.
“Nothing was to much trouble a my problem was sorted in one phone call.”
Clear, helpful answers made contract renewal simple and easy.
“Very clear and helpful answers to my questions”
An advisor explored options and extended the customer's contract.
“came up with a 'cunning plan' which put me in a happier place”
Installation, ongoing performance and customer support have been excellent.
“how awesome it has been from the installation to the on going performance”
Advisor explained costs and benefits quickly and set installation date.
“Quick and efficient explanation of costs and benefits by Craig”
Customer service was very clear and service nearly perfect most times.
“Service itself is nearly perfect 99.9% of the time.”
Repeated failed installation attempts left them without internet for two months.
“like two months of no Internet and they just keep fobbing us off.”
Jemma listened, explained clearly and secured a satisfactory new contract.
“Jemma has a perfect telephone voice and manner, friendly and understanding.”
Advisor Timi resolved the query quickly and professionally.
“He helped with my query quickly and professionally.”
Installation engineers were friendly, professional and tidied up afterwards.
“Very friendly and professional, tidied up after installation was done.”
Anil was very polite, efficient and helpful during the visit.
“Anil was very polite, efficient and helpful.”
The reviewer found the company very helpful with polite, human support.
“EASY TO GET HELP, NO ROBOTS!! POLITE, HELPFUL, PEOPLE.”
An employee took time to understand the issue and solved it.
“Manasseh took the trouble to understand my problems and solved them .”
Holly negotiated a better price and was patient with the customer.
“Holly was great at negotiating a better deal and being patient with me.”
Pre-installation checks and installation engineers were efficient and helpful.
“The pre installation checks were carried flawlessly”
Friendly customer service with good communication and reasonable prices.
“They're communication is great and they always do everything they can to help.”
Hollie provided clear, informative guidance and a hassle-free service.
“Hollie was clear and informative as to what my choices were.”
Manasseh helped renew the contract and find a better price.
“Great service by Manasseh today for contract renewal”
Hollie was attentive, knowledgeable and answered all questions accurately.
“Customer service was exceptional.”
Installation took about 14 days and service is faster and cheaper.
“it took just over 14 days from first contact to being connected”
Support resolved a node issue and restored excellent connection speeds.
“I am getting exceptional speeds.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gigaclear is a UK broadband provider focused on full‑fibre to the premises (FTTP). It sells home and business broadband plans with several speed options and contract terms. Installation includes pre‑install checks and engineer visits to fit the fibre connection. Support is offered by phone and online, with account management and technical help desks. Gigaclear also posts coverage maps and product details on its website for people considering the service.