Reviews Analysed
21
We Collect & Analyse Reviews
Gigaclear
Experiences & Reviews
Gigaclear is a UK internet service provider that builds and operates full‑fibre (FTTP) broadband networks primarily for rural and semi‑rural communities. The company supplies residential and business broadband connections, manages installations through on‑site engineers and offers customer support and contract services by phone and online. People comparing rural full‑fibre options often look for installation reliability, connection speeds and customer support history when researching Gigaclear.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report prompt, helpful support and generally smooth installs; a minority describe prolonged installation failures and poor follow‑up.
Share
Strong
26%
💰
Value for money
Several customers reference competitive pricing or successful renegotiation, with price improvements influencing retention decisions.
Share
Strong
9%
⚡
User experience
Customers describe straightforward sign‑up and renewal processes, quick connection times and generally hassle‑free experiences during setup.
Share
Strong
10%
🔧
Product quality
Many reviews cite reliable, high speeds and effective installations; one detailed case reports repeated failed installs and extended downtime.
Share
Strong
10%
📞
Communication
Frequent praise for clear, patient phone support and knowledgeable agents; one complaint notes lack of follow‑up during installation problems.
Share
Strong
24%
⭐
Overall experience
Most reviewers summarise a positive overall experience combining fast full‑fibre performance and helpful staff, though some experienced serious installation issues.
Share
Strong
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Gigaclear: Delivering Ultra-Fast Full Fibre Broadband
"I recently switched to Gigaclear for my broadband needs and I must say that it has been a great experience so far. The full fibre broadband provided by them is truly ultrafast, as advertised. The download and upload speeds are lightning fast, giving me a seamless browsing experience. Their customer service has also impressed me with their quick response time and helpful attitude towards addressing any issues or queries that I had. They were patient in explaining technical terms to me when required, which helped to enhance my knowledge about the services that they offer. Another notable aspect of Gigaclear's service is how reliable it has been since I started using it. There have been no instances of internet downtime or slow connectivity during peak hours, showcasing the robustness of their network infrastructure. Overall, Gigaclear provides an excellent alternative for those seeking high-speed rural broadband services at competitive prices. With this level of service quality and reliability on offer, their product seems like a worthwhile investment for anybody who values top-notch connectivity options in today's digital world."
Dr. Rafaela O'Keefe
Collected.reviews
Jan 14, 2023
Featured for: Positive on speed and reliability
Shocking service
"Shocking service ! Booked in for an install they turned up got there if they can’t still as no cable route or trunking into the property from the road..."
jnl
Trustpilot
Sep 30, 2025
Featured for: Detailed negative installation complaint
Contract renewal pulled out of the fire!
"Having received information advising me that my broadband plan was about to increase by more than 10% I contacted Gigaclear to end my contract. Thankf..."
Gary Giles
Trustpilot
Sep 30, 2025
Featured for: Contract renewal resolved price increase
Really great customer service
"Really great customer service or somebody friendly on the end of the phone and they are always able and willing to help. When you have good customer s..."
Christine Grosart
Trustpilot
Sep 30, 2025
Featured for: Clear praise for communication and value
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Consumer
trustpilot.com
Sep 30, 2025
Very clear and helpful answers to my…
Very clear and helpful answers to my questions, mad...
G
Gary Giles
trustpilot.com
Sep 30, 2025
Contract renewal pulled out of the fire!
Having received information advising me that my broadband plan was about to increase by more than 10% I contacted Gigaclear to end my contract. Thankf...
A
ANTHONY BENNETT
trustpilot.com
Sep 30, 2025
6 month review
I have now had Gigaclear fibre for about 6 months now and must say how awesome it has been from the installation to the on going pe...
B
Ben MacIntyre
trustpilot.com
Sep 30, 2025
Quick and efficient explanation of…
Quick and efficient explanation of costs and benefits by Craig,...
M
Martin Andrews
trustpilot.com
Sep 30, 2025
Very clear customer service
Very clear customer service. Service its...
j
jnl
trustpilot.com
Sep 30, 2025
Shocking service
Shocking service ! Booked in for an install they turned up got there if they can’t still as no cable route or trunking into the property from the road...
F
Fiona Davidson
trustpilot.com
Sep 30, 2025
Well done Jemma
Jemma has a perfect telephone voice and manner, friendly and understanding. She listened and explained things clearly, most helpfu...
S
SMS
trustpilot.com
Sep 30, 2025
Quick and professional handling of my call
Great experience talking to Timi today. He helped with my query...
D
Danielle
trustpilot.com
Sep 30, 2025
Gigaclear install
Had our Gigaclear install done today by Joseph Cornish and Pete Hill. Very frien...
P
PB B
trustpilot.com
Sep 30, 2025
Anil was very polite
Anil was very polite,...
P
Peter Brown
trustpilot.com
Sep 30, 2025
THIS COMPANY IS THE BEST COMPANY I HAVE…
THIS COMPANY IS THE BEST COMPANY I HAVE EVER DEALT WITH. EASY TO GET HELP, NO ROBOTS!! POLITE, HELPFUL, PEOPLE. WHAT MO...
M
Mrs. Ruth Paul
trustpilot.com
Sep 30, 2025
Problem solved
Manasseh took the trouble to understand...
J
John Piercy
trustpilot.com
Sep 30, 2025
good at offering cheaper price
Holly was great at negotiating a better deal and being patient with me. I was about to le...
S
Scott Hoskins
trustpilot.com
Sep 30, 2025
Excellent pre installation check.........
The pre installation checks were carried flawlessly, dealing with Gigaclear was simple and the installa...
C
Christine Grosart
trustpilot.com
Sep 30, 2025
Really great customer service
Really great customer service or somebody friendly on the end of the phone and they are always able and willing to help. When you have good customer s...
D
DG
trustpilot.com
Sep 30, 2025
Great service
Great service, Hollie was clear and informative as to what...
C
CHAPEAU Sebastien
trustpilot.com
Sep 30, 2025
Great service by Manasseh today for…
Great service by Manasseh today for contract renewal and finding the best price for the service I need to retain me. Thanks for your patience and supp...
B
Ben
trustpilot.com
Sep 30, 2025
Customer service was exceptional
Customer service was exceptional. Hollie was attentive, well info...
M
Mr RICHARD JOHN HINE
trustpilot.com
Sep 30, 2025
A very easy experience
A very easy experience, once we had contacted giga clear to get it fitted and set up , it took just over 14 days from first contact to being conne...
G
Gerry
trustpilot.com
Sep 30, 2025
Had an issue with one of my nodes
Had an issue with one of my nodes, called gigaclear on a Saturday morning, had to wait a bit as they were very busy. When Chloe answered she was very...
Conclusion
Reviewer feedback commonly highlights fast full‑fibre performance and helpful, knowledgeable customer service, with many customers reporting straightforward sign‑ups and successful contract negotiations. Several reviewers point to competitive pricing or being offered improved rates at renewal. However, at least one detailed complaint describes repeated failed installation visits and around two months without internet, so installation logistics can be a material risk. Prospective customers should confirm on‑site access (cable routes/trunking) and ask about local engineer experience and appointment reliability before committing. Overall, Gigaclear may suit rural households seeking full‑fibre speeds, provided you verify local installation arrangements and service continuity expectations.