Reviewer feedback commonly highlights fast full‑fibre performance and helpful, knowledgeable customer service, with many customers reporting straightforward sign‑ups and successful contract negotiations. Several reviewers point to competitive pricing or being offered improved rates at renewal. However, at least one detailed complaint describes repeated failed installation visits and around two months without internet, so installation logistics can be a material risk. Prospective customers should confirm on‑site access (cable routes/trunking) and ask about local engineer experience and appointment reliability before committing. Overall, Gigaclear may suit rural households seeking full‑fibre speeds, provided you verify local installation arrangements and service continuity expectations.
Examples from available reviews (Jan 2023 – Feb 2026).
Ultrafast, reliable full-fibre broadband with responsive customer service.
“The download and upload speeds are lightning fast”
Repeated failed installation attempts left them without internet for two months.
“like two months of no Internet and they just keep fobbing us off.”
An advisor explored options and extended the customer's contract.
“came up with a 'cunning plan' which put me in a happier place”
Friendly customer service with good communication and reasonable prices.
“They're communication is great and they always do everything they can to help.”
Most reviewers report prompt, helpful support and generally smooth installs; a minority describe prolonged installation failures and poor follow‑up.
Several customers reference competitive pricing or successful renegotiation, with price improvements influencing retention decisions.
Customers describe straightforward sign‑up and renewal processes, quick connection times and generally hassle‑free experiences during setup.
Many reviews cite reliable, high speeds and effective installations; one detailed case reports repeated failed installs and extended downtime.
Frequent praise for clear, patient phone support and knowledgeable agents; one complaint notes lack of follow‑up during installation problems.
Most reviewers summarise a positive overall experience combining fast full‑fibre performance and helpful staff, though some experienced serious installation issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Clear, helpful information from Mo resolved the issue quickly.
“All in all, I got everything I needed within about 10 minutes of dialling the number.”
Kayleigh found a better deal and completed the renewal promptly.
“the new contract email arrived while we were still talking.”
Niharika explained everything clearly enabling renewal at a good price.
“Excellent customer service from Niharika in the customer retention team.”
Josh answered questions politely and ensured his explanations were clear.
“Josh was very helpful and polite, answered all my questions”
Hannah was very helpful and patient with the caller.
“Hannah was so helpful and very patience with me > First class !1”
Sandesh explained everything clearly and answered all questions.
“Sandesh was really helpful, he explained everything really well and answered all my questions”
Connor troubleshot phone issues and resolved them after a disconnect test.
“Connor was polite, logical, and helpful at all times.”
Advisor listened and renewed the contract quickly and satisfactorily.
“Listened to my needs and renewed my contract easily and to my satisfaction.”
Jessica resolved cancellation matters and secured a competitive broadband rate.
“Excellent fast service from the cancellations team.”
They provided regular contact, updates and an after-installation check-up.
“Regular contact, updates & after installation check up.”
Niharika clearly explained contract changes to an eighty-year-old customer.
“Niharika was excellent in explaining to this eighty year old man all the ins and outs of changing my contract.”
Jessica was fantastic and sorted the contract renewal with ease.
“Jessica was absolutely fantastic and very helpful sorted my contract with ease”
Kayleigh helped make the renewal cost agreeable and retained the customer.
“Kayleigh worked with me through the contract renewal process”
Customer service fixed the Wi‑Fi outage quickly.
“The problem was fixed quickly.”
Kayleigh quickly sorted the contract renewal and provided positive service.
“Renewed contract today and Kayleigh was great and got it all sorted in no time.”
Staff were helpful and listened to the customer.
“Helpful and listened to the customer.”
Service works well but the introductory price increases too soon.
“it was a very attractive starting price but it does not last for very long.”
Charlie provided super helpful and genuine support during the switch.
“Charlie rhe adviser was super helpful and genuine throughout the process of switching over.”
Repeated installation failures over two years left issues unresolved and unaddressed.
“Two Years, Two Failures, Still No Accountability”
Problem was resolved in one phone call and support very helpful.
“Nothing was to much trouble a my problem was sorted in one phone call.”
Clear, helpful answers made contract renewal simple and easy.
“Very clear and helpful answers to my questions”
An advisor explored options and extended the customer's contract.
“came up with a 'cunning plan' which put me in a happier place”
Installation, ongoing performance and customer support have been excellent.
“how awesome it has been from the installation to the on going performance”
Advisor explained costs and benefits quickly and set installation date.
“Quick and efficient explanation of costs and benefits by Craig”
Customer service was very clear and service nearly perfect most times.
“Service itself is nearly perfect 99.9% of the time.”
Repeated failed installation attempts left them without internet for two months.
“like two months of no Internet and they just keep fobbing us off.”
Jemma listened, explained clearly and secured a satisfactory new contract.
“Jemma has a perfect telephone voice and manner, friendly and understanding.”
Advisor Timi resolved the query quickly and professionally.
“He helped with my query quickly and professionally.”
Installation engineers were friendly, professional and tidied up afterwards.
“Very friendly and professional, tidied up after installation was done.”
Anil was very polite, efficient and helpful during the visit.
“Anil was very polite, efficient and helpful.”
The reviewer found the company very helpful with polite, human support.
“EASY TO GET HELP, NO ROBOTS!! POLITE, HELPFUL, PEOPLE.”
An employee took time to understand the issue and solved it.
“Manasseh took the trouble to understand my problems and solved them .”
Holly negotiated a better price and was patient with the customer.
“Holly was great at negotiating a better deal and being patient with me.”
Pre-installation checks and installation engineers were efficient and helpful.
“The pre installation checks were carried flawlessly”
Friendly customer service with good communication and reasonable prices.
“They're communication is great and they always do everything they can to help.”
Hollie provided clear, informative guidance and a hassle-free service.
“Hollie was clear and informative as to what my choices were.”
Manasseh helped renew the contract and find a better price.
“Great service by Manasseh today for contract renewal”
Hollie was attentive, knowledgeable and answered all questions accurately.
“Customer service was exceptional.”
Installation took about 14 days and service is faster and cheaper.
“it took just over 14 days from first contact to being connected”
Support resolved a node issue and restored excellent connection speeds.
“I am getting exceptional speeds.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gigaclear is a UK internet service provider that builds and operates full‑fibre (FTTP) broadband networks primarily for rural and semi‑rural communities. The company supplies residential and business broadband connections, manages installations through on‑site engineers and offers customer support and contract services by phone and online. People comparing rural full‑fibre options often look for installation reliability, connection speeds and customer support history when researching Gigaclear.