Many reviewers describe quick purchases, helpful staff, and low prices. A substantial group reports late or missing deliveries, cancelled orders, and billing disputes that were not resolved. Multiple customers say they received faulty or refurbished phones that needed repair or replacement. Overall, reviews show very different outcomes depending on how orders and deliveries were handled.
Examples from available reviews (Aug 2020 – Feb 2026).
Phone not received after three weeks and staff showed no ownership.
“Has been 3 weeks since ordered on a advertised 4-7 day delivery and still no phone.”
Saved a lot of money compared with network operator.
“A fantastic deal and saved loads of money on the same deal instead of from the network operator.”
Phones didn't work and exchanges resulted in same faulty phone returned.
“Horrible company..phones don't work and if you sent to them for exchange they will sent same phone back to you...”
Many reviews praise quick processing, fast dispatch, and responsive staff. Another group describes cancelled orders, customers being charged for returns, and long waits for a fix.
Customers often highlight competitive prices and clear savings compared with network deals. A smaller set points to complicated cashback claims and unexpected monthly or one-off charges.
Many buyers say ordering online was easy, delivery was quick, and setup was straightforward. Other reviews mention courier problems, delayed delivery updates, and number-porting issues that disrupted service.
Several reviews mention faulty handsets, software problems that needed manufacturer repair, and refurbished phones that arrived scratched or proved unreliable. Many other reviews report devices working without issues.
Multiple customers praise clear information before purchase and regular order updates from staff. Many negative accounts cite unanswered emails, being passed between teams, and poor courier communication, often involving DPD.
A sizeable group had smooth orders, fast delivery, and helpful support. An equally visible set dealt with missing phones, billing disputes, and returns that were not resolved quickly, creating a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Always happy; fast delivery and provider updated my account.
“Always been happy getting my phones through this company fast delivery and update my current provider”
Thorough checks but delivery confirmation delayed; arrived late and wrong colour.
“Just not the colour I wanted 😓😥😂”
Great deal on an iPhone 16 with easy and quick purchase.
“Great deal on an iPhone 16, and very easy and quick purchase and set up.”
Exceptional customer support with fast delivery and prompt service.
“Exceptional customer support, fast delivery and prompt service.”
Process was fast and easy.
“fast and easy”
Professional, punctual service and a smooth, satisfactory phone order.
“My phone order was smooth.”
The purchase process was nice and easy.
“Nice and easy”
Phones didn't work and exchanges resulted in same faulty phone returned.
“Horrible company..phones don't work and if you sent to them for exchange they will sent same phone back to you...”
Parcel went missing with DPD and company failed to resolve for a month.
“DPD who say the parcel has gone missing.”
Quick, easy service and good selection; will continue using them.
“Very quick & easy service, good selection.”
Accuses company of being a setup to milk customers.
“Any positive feedback you see here is fake”
Phone order delayed and stock issues left customer without original item.
“the phone I originally ordered was out of stock”
Didn’t receive phone for over two months and support ignored complaint.
“bought a phone and didn't receive it for over 2 months”
Used US phones can't use Google Pay or Apple Pay in England.
“USA Used phones can't pay goggle pay are appal pay in England”
Take upfront money and refund timing promises were not honoured.
“This is a scam”
Overcharged monthly and retailer and network blame each other.
“They are literally stealing monies from my bank account every month!”
Replacement phone arrived scratched and repairs took over a month.
“it had a significant scratch on the screen”
Deposit taken then disappeared; phone not delivered and support unreachable.
“Paid deposit - pending on my account for a week then suddenly disappeared”
Received a faulty phone and they refused contract cancellation.
“sent faulty phone then said after they had phone over 2 weeks that we can’t cancel contact”
Received phone that froze during setup and now won't power on.
“The phone kept on freezing during set up then turned off and will not turn back on.”
Returned phone in cooling period but contract was still activated.
“I sent it back within my 14 day cooling period.”
Promised delivery day missed and company failed to update.
“I said I couldn’t be in as working away can they deliver Saturday they said no problem.”
Order cancelled after security checks; no phone received and poor support.
“my order had been cancelled”
No callbacks, lost phone, and ignored live chat and emails.
“I'm still without a phone which appears to be lost.”
Slow cancellation led to being charged for two phones and lost number.
“I'm now having to pay for 2 phones”
Next-day delivery failed and company had not arranged dispatch.
“Affordable Mobiles had not arranged the delivery of the item.”
Bought refurbished phone that proved unreliable despite promised warranty.
“Very disappointing customer service experience and unreliable phones.”
Not Happy
I was looking for mobile as a gift for my son. I ordered from the Affordable Mobile online store not because as I am a regular but because the best deal was there. However, I got this much cheaper mobile from you guys and also with a one-day delivery option. The mobile is very good, stylish and kids friendly. But I got the wrong color. I have been trying to reach them through emails and phone calls they are not answering. My son is not happy with the pink color. hope you can have time to respond to my emails or even my phone calls
I’m not happy
Cashback claim process is overly complicated and poorly documented.
“Overly complicated cashback voucher claim conditions.”
Multiple debits, no delivery, and no refund after cancellation.
“The phones where never delivered”
Return led to demands to pay £200 and being forced into costlier contract.
“I was told I would have to pay £200 to cancel the contract”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Affordable Mobiles is a UK online retailer selling mobile phones and SIM contract plans. The site lists handset specs, contract allowances, and delivery options. Customers order online and pay by card. The company ships by courier and offers support by phone and email. Its information pages cover product features, contract terms, and warranty or repair options.