Many reviewers describe quick purchases, helpful staff, and low prices. A substantial group reports late or missing deliveries, cancelled orders, and billing disputes that were not resolved. Multiple customers say they received faulty or refurbished phones that needed repair or replacement. Overall, reviews show very different outcomes depending on how orders and deliveries were handled.
Examples from available reviews (Aug 2020 – Feb 2026).
Phone not received after three weeks and staff showed no ownership.
“Has been 3 weeks since ordered on a advertised 4-7 day delivery and still no phone.”
Saved a lot of money compared with network operator.
“A fantastic deal and saved loads of money on the same deal instead of from the network operator.”
Phones didn't work and exchanges resulted in same faulty phone returned.
“Horrible company..phones don't work and if you sent to them for exchange they will sent same phone back to you...”
Many reviews praise quick processing, fast dispatch, and responsive staff. Another group describes cancelled orders, customers being charged for returns, and long waits for a fix.
Customers often highlight competitive prices and clear savings compared with network deals. A smaller set points to complicated cashback claims and unexpected monthly or one-off charges.
Many buyers say ordering online was easy, delivery was quick, and setup was straightforward. Other reviews mention courier problems, delayed delivery updates, and number-porting issues that disrupted service.
Several reviews mention faulty handsets, software problems that needed manufacturer repair, and refurbished phones that arrived scratched or proved unreliable. Many other reviews report devices working without issues.
Multiple customers praise clear information before purchase and regular order updates from staff. Many negative accounts cite unanswered emails, being passed between teams, and poor courier communication, often involving DPD.
A sizeable group had smooth orders, fast delivery, and helpful support. An equally visible set dealt with missing phones, billing disputes, and returns that were not resolved quickly, creating a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
I received very good service from them.
“Very good service”
System errors and returns caused incorrect charges and lost number.
“I never returned 3 orders - I order 2 different phones”
Excellent service with good communication.
“excellent service, well communicated.”
Fast and easy service with very quick delivery.
“Fast and easy and delivered v quickly”
Helpful staff and very prompt delivery.
“Helpful staff and very prompt delivery.”
Cheaper contract, quick number transfer and fast delivery.
“Arrived within 24hours as promised.”
DPD failed to communicate, but overall process was easy.
“DPD courier let the service down.”
Quick, no-hassle buying and cheapest option.
“The quick response and and no hassle buying also cheapest about, would highly recommend”
Delivery took a week despite next-day delivery promise.
“Took a week to get my phone when it said next day delivery.”
DPD falsely reported delivery; customer still hasn't received phone.
“DPD pretended to deliver by taking a photo of my flats.”
Saved a lot of money compared with network operator.
“A fantastic deal and saved loads of money on the same deal instead of from the network operator.”
Poor signal made me return to a larger network despite price advantage.
“I just wish the signal was better otherwise I would have stayed.”
Good service with delivery within the allotted time.
“Good service. Delivered within alloted time”
Buying, delivery and setup were effortless and simple.
“It was no effort to buy a new phone, have it delivered to home and easy to set up”
Competitive pricing and a simple process for changing mobiles.
“Super competitive pricing Simple process Keep up the good work”
Smooth process with on-time delivery and included adapter.
“The entire process was smooth and phone was delivered on time as promised.”
Everything went well and as expected.
“All went well as expected”
Reliable site for upgrades with affordable price plans.
“This is my go to for upgrades.”
Great team; returned phone but happy with replacement iPhone 11.
“I am sorry that I had to return my phone to you but I am very Happy with the phone that you gave me my IPhone 11”
Clear pre-purchase information, easy ordering and prompt delivery.
“Clear information before purchase. Easy ordering process and prompt delivery.”
Customer service deflected responsibility and failed to resolve account linking issue.
“Being sent in circles rather than having the issue resolved”
Phone not received after three weeks and staff showed no ownership.
“Has been 3 weeks since ordered on a advertised 4-7 day delivery and still no phone.”
Conflicting information and poor handling caused loss of deal and billing issues.
“I have now received a £750 bill from O2 for the phone I returned within the 14-day cancellation period.”
Team was reliable and resolved a stressful experience successfully.
“I was amazed by how reliable the team was they turned my stressful experience into a success story.”
Team was reliable and resolved a stressful experience successfully.
“I was amazed by how reliable the team was they turned my stressful experience into a success story.”
Order cancelled for unexplained security reasons and further purchases blocked.
“my order was cancelled for "security reasons”
Order process was smooth; staff kept me regularly informed.
“From start to finish the process has been smooth and informative.”
Had poor communication and delivery problems despite a good phone.
“It took me having to contact them four days after my order to get a delivery date,”
Quick and easy purchase; phone arrived in two days.
“100% would recommend to use affordable mobiles quick and easy phone arrived in 2days”
Charged immediately, delivery delayed and customer service couldn't cancel.
“had £500 taken out of my account immediately.”
Phone was delivered late and data provider details were incorrect.
“The mobile phone was delivered late and the amount of data provider was incorrect”
Phone developed software issue and required a lengthy Apple repair.
“The phone worked for 24 hours and then had to be returned to apple for a software issue.”
Service was fast and prices were cheap.
“Fast and cheap”
Ordered on 21st Sept and received no delivery updates.
“ordered phone on 21st sept and still no word of when it is coming.”
Staff were very helpful and communication was clear.
“Very helpful and clear”
Team was knowledgeable, responsive, and focused on achieving good outcomes.
“Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients”
Company treated customers very well.
“They are very good to the customers”
Stock mismanagement led to losing my number and poor customer experience.
“my current contract has now expired and I’ve had to cancel so I’ve lost my current number.”
Failed delivery wasted our time and parcel was not delivered.
“The guy came nowhere near my address.”
Number porting failed, blamed network and return incurred my cost.
“I had to return the phone and was told this was at my own cost.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Affordable Mobiles is a UK online retailer selling mobile phones and SIM contract plans. The site lists handset specs, contract allowances, and delivery options. Customers order online and pay by card. The company ships by courier and offers support by phone and email. Its information pages cover product features, contract terms, and warranty or repair options.