Many reviewers praise specific Yopa agents for quick sales, clear updates, and hands-on support. A sizeable group of complaints focuses on fixed-fee listings that brought minimal marketing and few or no viewings. Several customers describe poor complaints handling and, at times, bad or abusive communication. Outcomes range from fast completions to long-running listings and disputes left unresolved.
Examples from available reviews (Nov 2021 – Feb 2026).
Process was easy and agent Emma Evans responded to queries quickly.
“The house had only been on the market two weeks and I had a buyer.”
Paid fixed fee but agent did minimal marketing and delivered zero viewings.
“We had been on the market for months with Yopa and had no viewings! ZERO.”
Yopa allegedly pressured a vulnerable co-owner into an unsuitable contract and ignored safeguarding.
“pressured into signing a contract she did not understand.”
Fixed-fee contract felt false economy with minimal agent effort.
“they do nothing but place on rightmove for over £1,000 fee.”
Reviewers often praise named agents for being responsive, organised, and driving sales through to completion. Recurring complaints say the company puts in little selling effort under some contracts, with few viewings and cancelled appointments. Negative reviews also repeatedly mention agent errors and messages that went unanswered.
Many positive reviews call it good value when agents achieved the asking price or helped sellers save money at completion. A clear set of negative reviews argues the fixed-fee model can be a false economy, describing paid marketing with little visible effort. Some reviewers also report unexpected charges and package promises that were not met.
Users regularly like the Yopa dashboard and app for simple messaging and progress tracking. Several reviews mention well-organised viewings and valuation visits that ran on time. A smaller number describe messy booking and cancelled viewings that slowed things down.
Complaints often focus on property marketing quality, including weak adverts and limited promotion. Positive reviews credit individual agents with strong listings and efficient handling of paperwork. Mentions of wider product defects appear less often than service-related criticism.
Many reviewers highlight proactive agents who shared updates at each stage. Others describe agents who were hard to reach, unhelpful, and in some cases abusive on the phone. Several reviews also say there was little explanation when agents changed or offers were accepted.
Feedback splits between smooth, quick sales and listings that stalled alongside complaints that went nowhere. Several negative reviews raise serious governance concerns, including alleged pressure on vulnerable clients and poor complaint outcomes. Overall satisfaction appears to hinge on the individual agent and the contract model chosen.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Process was easy and agent Emma Evans responded to queries quickly.
“The house had only been on the market two weeks and I had a buyer.”
Luqmaan provided clear, efficient service and kept me updated.
“Received brilliant service from Luqmaan Raja assisting with the sale of my house.”
Paid fixed fee but agent did minimal marketing and delivered zero viewings.
“We had been on the market for months with Yopa and had no viewings! ZERO.”
Daniel was very helpful and recommendable.
“The Agent Daniel Levenfiche was great to get on with very helpful I would recommend any time”
Gary was helpful and the Yopa app/dashboard made communication easy.
“Loved the app / Yopa dashboard where you could communicate with the seller.”
Reviewer labelled Yopa as hopeless, greedy and incompetent.
“HOPELESS GREEDY INCOMPETENT CLOWNS.”
Agent changes and poor communication caused delays and a security concern.
“Not at any point was this communicated to us”
Connie provided first-class service and sold the house quickly at desired price.
“Absolute first class service from start to finish and sold my house in a record time for the price I was looking for.”
Flat fee model removed incentive and agent inconsistency harmed service.
“With this option, Yopa have no incentive to find a buyer”
James Cole made selling effortless through reliability and attentiveness.
“I found him reliable, attentive, straightforward, and brilliant at what he does.”
Tracey was personal, communicative and proactive throughout the process.
“Her communication was excellent — she kept me updated at every stage”
David Rose provided committed service and saved the sellers thousands.
“We not only saved thousands of pounds”
Vicky made the experience great, putting the reviewer at ease.
“The estate agent Vicky was lovely.”
Donna provided organised, reassuring and caring support throughout the sale.
“Donna O’Connor was an incredible support throughout my recent house sale.”
David Rose made the purchase smooth, flexible with viewings and surveying.
“We found the whole process to be extremely smooth and without any issues at all.”
Confusion over accepted price and agent's alleged favouritism caused distress.
“this is what they excepted £440000 without confirmation”
Agent was obstructive, uncontactable and caused delays through poor communication.
“The lack of communication was a BIG issue for me.”
Fixed-fee contract felt false economy with minimal agent effort.
“they do nothing but place on rightmove for over £1,000 fee.”
Oxana and team were professional, responsive and very helpful during buying.
“professional, responsive, and genuinely helpful at every stage.”
Estate agent helped resolve purchase issues and was accessible when needed.
“Estate agent was good. Helped sort issues that arose during purchase.”
Yopa allegedly pressured a vulnerable co-owner into an unsuitable contract and ignored safeguarding.
“pressured into signing a contract she did not understand.”
Reviewer experienced overvaluing, poor guidance and inadequate complaints handling.
“Worst company ever from overvaluing property, lack of local area property market knowledge, disability discrimination and lack of support, poor information, advice and guidance.”
House taken off market after limited viewings despite upfront fee payment.
“Just had my house taken off the market by Yopa!”
Agent performed poorly and attempted to favour another buyer after acceptance.
“after the seller accepted my offer, he still insisted she choose another buyer.”
Reviewer had a horrible experience and warns others about fixed contracts.
“I have had the most horrible experience with Yopa much the same as everyone on here.”
Paid for marketing with no viewings over a year despite promises.
“Over one year later, we have not had one person through the door.”
Paid £1,399 and received poor marketing and communication.
“£1,399 for very little.”
Caller experienced abusive, rude phone behaviour and ignored complaint responses.
“Swearing, rude , crass , vulgar , and abusive .”
Agent misled reviewer about no-sale no-fee and cancelled viewings.
“From 7 viewings booked 4 cancelled.”
Agent misled buyers; viewings failed and complaints were poorly handled.
“Dealing with the Yopa complaints team was like dealing with robots.”
Reviewer experienced very poor service and ineffective complaints process.
“Very poor experience and service from start”
Claudia provided honest, friendly service and accommodated their schedule.
“Claudia was excellent, friendly, understanding of our situation and above all honest.”
Yopa provided minimal selling effort and inconsistent viewings.
“This is literally the only thing they have done to sell the property”
Agent Tami Young provided professional, knowledgeable support through completion.
“made the whole procedure painless.”
Agent Luke was professional, communicative and reliable throughout.
“His communication was top notch”
Odele provided quick, efficient and helpful support.
“Odele Speed was really helpful and went out of her way to get things done”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Yopa is a UK estate agency that mixes local agents with online tools for selling homes. It offers tiered sales packages and allocates local reps to handle valuations, viewings, and sales progression. Sellers can list on major UK portals and use a client dashboard to message agents and track activity. The service also includes conveyancing referrals and support through to completion.