Reviews Analysed
21
We Collect & Analyse Reviews
Yopa
Experiences & Reviews
Yopa is a UK estate agency brand that operates a digital or hybrid estate-agent model, combining online listings with assigned local property agents. It provides property valuations, arranges viewings and works with legal/conveyancing partners. Consumers researching Yopa commonly compare agent performance, contract terms and advertised packages when deciding whether to use its services.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviews describe responsive, punctual and helpful agents who make sales run smoothly; a minority report low effort, missed viewings and unprofessional conduct.
Share
Strong
29%
💰
Value for money
Some sellers report strong outcomes (full asking price or higher), while others complain about mandatory fees or limited effort under certain payment models.
Share
Mixed
9%
⚡
User experience
The app experience is praised in one review as responsive and intuitive, while a few comments note process friction (call routing and centralised handling).
Share
Mixed
3%
🔧
Product quality
Comments on deliverables vary: one review praises recommended surveyors, while others criticise photos and advert inaccuracies that misrepresent properties.
Share
Mixed
2%
📞
Communication
Most reviewers highlight fast, clear and regular communication from named agents; a small number report chaotic contact, unread messages and lack of feedback.
Share
Strong
29%
⭐
Overall experience
Overall impressions are largely positive—many report quick, painless sales—though several detailed negative accounts warn of serious service failures.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Use anyone else!
"We would strongly advise against using Yopa based on our experience. From the start, the service was poor. The photos taken didn’t show our home at it..."
Chris Brito
Trustpilot
Sep 30, 2025
Featured for: Detailed negative: photos, communication, partners
Not good so far
"I signed up to Yopa in July to sell my property and now realise I have made a massive mistake. The valuation of the property went well and I liked the..."
Keri Scott
Trustpilot
Sep 30, 2025
Featured for: Complaint: low viewings, no feedback
Professional and personable
"The App was very responsive, intuitive and a great User experience. All of the standard things I would expect to happen happened and on time. The bigg..."
Paul McCormick
Trustpilot
Sep 30, 2025
Featured for: Positive app and agent communication
I only leave reviews under exceptional…
"I only leave reviews under exceptional circumstances and Tas Gregoriou from Yopa has been exceptional. He was very patient from the start when I was u..."
Ralph Page
Trustpilot
Sep 30, 2025
Featured for: Strong value: negotiated higher sale
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Keri Scott
trustpilot.com
Sep 30, 2025
Not good so far
I signed up to Yopa in July to sell my property and now realise I have made a massive mistake. The valuation of the property went well and I liked the...
l
linda
trustpilot.com
Sep 30, 2025
FIRST CLASS SERVICE
Thanks to our agent Tami Young from YOPA we have just completed on the sale of our bungalow. Her knowledge and professionalism unwavering fro...
P
Paul McCormick
trustpilot.com
Sep 30, 2025
Professional and personable
The App was very responsive, intuitive and a great User experience. All of the standard things I would expect to happen happened and on time. The bigg...
W
Warren Drumm
trustpilot.com
Sep 30, 2025
Really quick and efficient service
Really quick and efficient service. Odele Speed was really helpful and w...
D
Deborah Muller
trustpilot.com
Sep 30, 2025
We bought a house from Yopa .
We bought a house from Yopa . Everything from start to finish went very smoothly . All agents turned up to viewings on time .Debbie was great . Phone...
K
Karam Singh
trustpilot.com
Sep 30, 2025
Very good company very helpful
Very good compa...
L
Linda Rowley
trustpilot.com
Sep 30, 2025
Liza and her team sold our rental…
Liza and her team sold our rental property twice...
J
Jean Clements
trustpilot.com
Sep 30, 2025
Guy very helpful & explained everything…
Guy very helpful & explaine...
C
Charlie
trustpilot.com
Sep 30, 2025
10/10 Amazing!
I contacted Yopa after being let down by another online estate agents. I was selling my late parents house so it was a very emotional time. David Cook...
J
Jenny Nolan
trustpilot.com
Sep 30, 2025
Quite happy
...
S
Scott Evans
trustpilot.com
Sep 30, 2025
Odele the agent that showed us round…
Odele the agent that showed us round the property was very professional had all informed we needed to hand and made the house...
N
Nick Eagles
trustpilot.com
Sep 30, 2025
Selling my property with Dave Cook at…
Selling my property with Dave Cook at Yopa Birmingham was really smooth and easy, manage...
W
Wendy Briggs
trustpilot.com
Sep 30, 2025
A brilliant professional friendly…
A brilliant professional friendly service, I would recommend Yopa a fast selling estate a...
C
Chris Brito
trustpilot.com
Sep 30, 2025
Use anyone else!
We would strongly advise against using Yopa based on our experience. From the start, the service was poor. The photos taken didn’t show our home at it...
K
Kenneth Robinson
trustpilot.com
Sep 30, 2025
Well organised and communication…
Well organised and communicat...
S
Sarah
trustpilot.com
Sep 30, 2025
Worth considering
David Rose was good to deal with, always responding fast to messages and kept me well informed. I would add that the property was highly desirable and...
M
Mr Andrew Murrell
trustpilot.com
Sep 30, 2025
Made great contact
Made great contact, polite and professional. Arrived exactly on tim...
R
Ralph Page
trustpilot.com
Sep 30, 2025
I only leave reviews under exceptional…
I only leave reviews under exceptional circumstances and Tas Gregoriou from Yopa has been exceptional. He was very patient from the start when I was u...
F
Firdose Asghar
trustpilot.com
Sep 30, 2025
Sue is extremely helpful and always at…
Sue is extremely helpful and always at t...
S
SimonVowles
trustpilot.com
Sep 30, 2025
I am writing to say that I am very…
I am writing to say that I am very pleased and grateful for the help with YOPA with the sale of my property. I would especially like to thank Mark Gro...
Conclusion
Reviews show a clear split in experiences. Many customers praise individual Yopa agents for responsiveness, punctuality and fast sales, with examples of properties selling quickly and at or above asking price. However, several detailed complaints highlight issues such as poor photos, advert errors, cancelled or rescheduled viewings, and inconsistent follow-up. If you consider Yopa, review recent feedback for the specific local agent, ask about advertising and viewing procedures, and clarify payment or contract terms before committing.