Many reviewers praise specific Yopa agents for quick sales, clear updates, and hands-on support. A sizeable group of complaints focuses on fixed-fee listings that brought minimal marketing and few or no viewings. Several customers describe poor complaints handling and, at times, bad or abusive communication. Outcomes range from fast completions to long-running listings and disputes left unresolved.
Examples from available reviews (Nov 2021 – Feb 2026).
Process was easy and agent Emma Evans responded to queries quickly.
“The house had only been on the market two weeks and I had a buyer.”
Paid fixed fee but agent did minimal marketing and delivered zero viewings.
“We had been on the market for months with Yopa and had no viewings! ZERO.”
Yopa allegedly pressured a vulnerable co-owner into an unsuitable contract and ignored safeguarding.
“pressured into signing a contract she did not understand.”
Fixed-fee contract felt false economy with minimal agent effort.
“they do nothing but place on rightmove for over £1,000 fee.”
Reviewers often praise named agents for being responsive, organised, and driving sales through to completion. Recurring complaints say the company puts in little selling effort under some contracts, with few viewings and cancelled appointments. Negative reviews also repeatedly mention agent errors and messages that went unanswered.
Many positive reviews call it good value when agents achieved the asking price or helped sellers save money at completion. A clear set of negative reviews argues the fixed-fee model can be a false economy, describing paid marketing with little visible effort. Some reviewers also report unexpected charges and package promises that were not met.
Users regularly like the Yopa dashboard and app for simple messaging and progress tracking. Several reviews mention well-organised viewings and valuation visits that ran on time. A smaller number describe messy booking and cancelled viewings that slowed things down.
Complaints often focus on property marketing quality, including weak adverts and limited promotion. Positive reviews credit individual agents with strong listings and efficient handling of paperwork. Mentions of wider product defects appear less often than service-related criticism.
Many reviewers highlight proactive agents who shared updates at each stage. Others describe agents who were hard to reach, unhelpful, and in some cases abusive on the phone. Several reviews also say there was little explanation when agents changed or offers were accepted.
Feedback splits between smooth, quick sales and listings that stalled alongside complaints that went nowhere. Several negative reviews raise serious governance concerns, including alleged pressure on vulnerable clients and poor complaint outcomes. Overall satisfaction appears to hinge on the individual agent and the contract model chosen.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
The buying process went smoothly and agents were responsive.
“Everything from start to finish went very smoothly”
Reviewer found Yopa helpful and very good.
“Very good company very helpful”
Liza's team sold our rental property twice efficiently and pleasantly.
“sold our rental property twice with no fuss”
Agent Guy was helpful and explained everything about the house.
“Guy very helpful & explained everything about my house”
David Cook provided compassionate, attentive service and achieved above-asking sale.
“the house sold above asking price.”
Reviewer was quite happy with the service.
“Quite happy, thank you”
Odele was professional and the team kept us informed throughout.
“Odele the agent that showed us round the property was very professional”
Dave achieved a full asking price offer within two weeks.
“managed to get a full asking price offer within 2 weeks.”
Staff were friendly, professional and helped achieve a fast sale.
“A brilliant professional friendly service”
Service was unprofessional, with poor adverts and chaotic communication.
“Communication was chaotic at best.”
Process was well organised with good communication throughout.
“Well organised and communication throughout selling process”
David Rose was responsive, but interest varied by property and agent.
“always responding fast to messages and kept me well informed.”
Agent made great contact, punctual and polite during valuation.
“Arrived exactly on time”
Tas secured an extra £10,000 and persistently chased completion.
“I have an extra £10,000 from the sale of my property”
Sue is extremely helpful and responsive to queries.
“Sue is extremely helpful and always at the end of the end to answer any queries.”
Mark Groves and others were helpful in progressing the sale.
“he was very helpful and helpful to get things over the line”
Reviewer experienced repeated agent mistakes and ignored communications.
“very poor service from the start, I've regretted instructing Yopa ever since.”
Reviewer describes the company as dishonest and incompetent.
“Shocking dishonest incompetent company.”
Reviewer bought a £999 package which was not as promised.
“The Yopa Agent told me this would cover me UNTIL THE FLAT WAS SOLD”
Reviewer had a disastrous experience and advises against using Yopa.
“Disastrous experience from start to finish.”
For a long time we thought we would sell our 5 bedroom apartment without the help of a real estate agent. It took us four months and we had not gotten a buyer.. Luckily, I came to know about Yopa through a friend. I contacted them , and we planned on when the agent would visit me. He came on the day we had agreed, we discussed everything about the property, how much we wanted to sell it, and the cost of their services. It was favorable and we entered into a deal. I would like to thank them for making the process very easy and stress free. They were always available to answer any of our questions and we were amazed with the amount of viewings we had in such a short period of time and in less than two weeks we had sold the house. We were so impressed with their service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Yopa is a UK estate agency that mixes local agents with online tools for selling homes. It offers tiered sales packages and allocates local reps to handle valuations, viewings, and sales progression. Sellers can list on major UK portals and use a client dashboard to message agents and track activity. The service also includes conveyancing referrals and support through to completion.