Many reviewers like Wowcher for big discounts and a website or app that’s easy to use. Many complaints describe orders that never arrived, refunds that were delayed or not paid, and merchants who did not respond. Communication issues include unclear voucher terms and little delivery information. Reviews show a clear split between deal satisfaction and fulfilment problems.
Examples from available reviews (Sep 2025 – Mar 2026).
Paid for a bed weeks ago but it hasn't arrived and no help.
“still no bed no email to even say it’s coming”
Wrong booking date led to credit not refund and Wowcher holds £302.
“Wowcher are currently holding £302 of my money and l have nothing”
Enables purchases at a fraction of usual price and recommended.
“I am able to do things at a fraction of the price.”
Easy to find deals and buying process is user friendly.
“It’s so easy to find a good deal on wowcher”
Many reviews describe orders that never arrived and long waits for a fix. Several posts say refunds were held back, placed into site wallets despite requests, or stalled because merchants did not reply. A smaller number mention issues that support eventually resolved.
Many reviewers say they saved a lot, with deals cheaper than competitor sites. Several praise booking short breaks and buying goods for a fraction of the usual price. A few flag unexpected extra costs on holiday bookings.
Reviews often praise a simple purchase and redemption flow on the website and app. Several mention fast checkout and vouchers that are easy to use. A minority report awkward QR-code scanning or occasional trouble adding items to the basket.
Comments on product condition and merchant quality come up only occasionally. A small number report damaged items or low-quality goods. Others praise specific products and clean facilities for experiences.
Many reviewers say voucher redemption rules are unclear and delivery or tracking details are limited. Some describe out-of-stock or delayed notices arriving weeks after purchase. A subset say WhatsApp or support staff helped clarify orders and complete purchases.
Reviews split sharply between high ratings for deals and ease of use and low ratings for fulfilment and refunds. Positive comments focus on savings and usability. Negative ones centre on non-delivery, refund disputes, and poor merchant contact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (14) · Quotes shortened · As of: March 2026
Order charged but not processed and Wowcher refused refund.
“they told me they wouldn’t refund me even though it was a technical issue.”
Mystery box never arrived and refund seems impossible.
“Yip it was never received.”
App was easy to navigate and overall experience was positive.
“Found it quite easy to get round the app”
Staff were extremely polite, welcoming and attentive throughout.
“Extremely polite friendly service so welcoming and checking i was ok throughout”
Great prices but lacking clear delivery information.
“Pity there's not much information about delivery times though.”
Good value with excellent clean facilities and friendly staff.
“Great value for money”
Encountered issues but they were resolved satisfactorily.
“Had a few problems but all sorted out great”
Voucher codes failed and Wowcher refused refund, keeping payment.
“wowcher are refusing to give me refund/products and are just keeping my money.”
Holiday deal had unexpected extra costs and felt fraudulent.
“additional costs of +160per person”
WhatsApp support clarified confusion and helped complete the order.
“they cleared everything up and helped me complete my order”
Easy to find deals and buying process is user friendly.
“It’s so easy to find a good deal on wowcher”
Browsing and payment systems are easy to use and comprehensive.
“Easy to use browsing and payment system.”
Often books via Wowcher because it's cheaper and recommended.
“cheaper than on the proper sites”
Feels low quality, misleading advertising and hard to contact.
“Cheap rubbish and advertising is misleading!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wowcher is a UK online deals marketplace offering discounted vouchers for travel, dining, leisure experiences, and consumer goods. It lists offers from third-party merchants and sells them through time-limited vouchers and promo codes. Customers buy vouchers on the website or mobile app and redeem them with the merchant under the voucher terms. Wowcher runs customer accounts, a site wallet, and support channels such as email and WhatsApp for orders and enquiries.