Reviews indicate a common pattern: many customers find Wowcher easy to use and good for inexpensive deals and local experiences, while a noticeable minority report problems with fulfilment, voucher redemption and refunds. If you plan to buy, check the specific merchant’s redemption and delivery terms, read recent merchant feedback and keep purchase documentation. For higher-value purchases, consider using a payment method that offers buyer protection and verify merchant contactability first. Where issues arise, escalate promptly through the merchant, Wowcher support and, if needed, your payment provider.
Examples from available reviews (Sep 2025 – Feb 2026).
Bought a phone voucher months ago, not received and no replies.
“Not received yet contact seller no reply, contact Wowcher no reply.”
Order charged but not processed and Wowcher refused refund.
“they told me they wouldn’t refund me even though it was a technical issue.”
Browsing and payment systems are easy to use and comprehensive.
“Easy to use browsing and payment system.”
Good value with excellent clean facilities and friendly staff.
“Great value for money”
Users report both polite, helpful staff and recurring problems: several complaints describe non-delivery, failed orders and disputed refunds.
Many reviewers praise low prices and perceived good value; others report extra costs, charged-but-undelivered items or misleading advertising.
Most reviewers find browsing, buying and voucher redemption quick and user-friendly; a minority report confusion or checkout issues.
Few reviews address product quality: some praise venue conditions and facilities, while a small number call items cheap or not as described.
Frequent complaints describe slow or absent replies from sellers or Wowcher; several customers note helpful WhatsApp support or polite staff in other cases.
Overall impressions are split: many users report smooth, positive purchases, but a measurable minority report serious fulfilment and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (14) · Quotes shortened · As of: February 2026
Order charged but not processed and Wowcher refused refund.
“they told me they wouldn’t refund me even though it was a technical issue.”
Mystery box never arrived and refund seems impossible.
“Yip it was never received.”
App was easy to navigate and overall experience was positive.
“Found it quite easy to get round the app”
Staff were extremely polite, welcoming and attentive throughout.
“Extremely polite friendly service so welcoming and checking i was ok throughout”
Great prices but lacking clear delivery information.
“Pity there's not much information about delivery times though.”
Good value with excellent clean facilities and friendly staff.
“Great value for money”
Encountered issues but they were resolved satisfactorily.
“Had a few problems but all sorted out great”
Voucher codes failed and Wowcher refused refund, keeping payment.
“wowcher are refusing to give me refund/products and are just keeping my money.”
Holiday deal had unexpected extra costs and felt fraudulent.
“additional costs of +160per person”
WhatsApp support clarified confusion and helped complete the order.
“they cleared everything up and helped me complete my order”
Easy to find deals and buying process is user friendly.
“It’s so easy to find a good deal on wowcher”
Browsing and payment systems are easy to use and comprehensive.
“Easy to use browsing and payment system.”
Often books via Wowcher because it's cheaper and recommended.
“cheaper than on the proper sites”
Feels low quality, misleading advertising and hard to contact.
“Cheap rubbish and advertising is misleading!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wowcher is a UK-based online marketplace that lists time-limited discounted vouchers and deals for products, services, days out and short breaks. Customers buy vouchers through the Wowcher website or app and then redeem them directly with the listing merchant; fulfilment, delivery and refunds are typically handled by those merchants. People researching Wowcher commonly check merchant reputations, delivery terms, voucher redemption instructions and available customer-support channels before purchasing.